Customer Assistance; Suggestions For Obtaining Service For Your Vehicle; Prepare For The Appointment; Preparea List - Jeep GRAND CHEROKEE WK 2022 Owner's Manual

SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
P F T A
REPARE OR HE PPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
P A L
REPARE IST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
B R W R
E EASONABLE ITH EQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to

CUSTOMER ASSISTANCE

make these arrangements when you call for an
appointment.

IF YOU NEED ASSISTANCE

FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC's
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer's service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.
Any communication to FCA US LLC's customer
center should include the following information:
Owner's name and address

Owner's telephone number (home, mobile, and

office)
Authorized dealer name

Vehicle Identification Number (VIN)

Vehicle delivery date and mileage

FCA US LLC C C
USTOMER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337
FCA C I . C
ANADA NC USTOMER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
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