Bellman & Symfon Visit BE1411 Installer's Manual page 13

VISIT TRANSMITTERS
Visit Mobile phone transceiver
Using the app
Once you have installed the Visit app, you will start to
receive Visit notifications on your mobile phone. In
addition, your Visit receiver will alert for mobile calls and
messages. Controlling your system from the app is easy.
Here's what you can do:
Manage notifications
Enable, disable or delete a notification
with an easy tap.
Control your devices
Get an overview of your connected devices
and tap + to add a new one.
View history
See your latest notifications, sorted by
date and time.
Learn more
Tap User guide in the menu to learn more
about the application features.
Default signal pattern
When the Mobile phone transceiver is activated by an
incoming call or a triggered accessory, the following happens:
1 The LED on the transceiver lights up to show that it's
signalling the receiver.
2 The Visit LED on the receiver lights up and it starts to
sound, flash or vibrate with a certain pace, called signal
pattern. The transceiver and the connected accessories
determine the signal pattern. The default is as follows:
Transceiver
Source LED
 Landline phone Green, top
Mobile phone Green, top

Accessory Green, bottom

23
My notifications
Noise
Changing the signal pattern
The transceiver controls the signal pattern. Open the
transceiver front cover and move the signal switches , see
Changing signal pattern on BE1431 or in the app User guide.
Changing the radio key
If your Visit system is activated for no reason, there is
probably a nearby system that triggers yours. This means
that you need to change the radio key on all units, see
Changing the radio key on BE1431 or in the app User guide.
Receiver signal pattern
LED Sound Vibration
Yellow light 1 ring signal, low Medium

Yellow blinks 2 ring signal, high Medium

Green light 1 door chime, low Slow

Troubleshooting
Most problems with the Mobile phone transceiver can be solved quickly by following the advice below.
If
The transceiver LEDs blink
in amber when the unit is
triggered
The transceiver LEDs blink in
red every minute
The Visit receiver doesn't
respond when the landline
phone rings or when a
connected accessory is
triggered
The mobile phone doesn't
receive a notification when a
Visit transmitter is triggered
Flash
Yes
Yes
Yes
Try this
This means that the backup battery level is low. Try the following:
Change batteries

Open the transceiver cover and replace the batteries. Only use 1.5 V AA (LR6) batteries.
 Connect to power
Make sure that the power cable is connected to the power adapter, and the adapter is
connected to mains.
This means that the backup batteries are almost depleted. Try the following:
 Change batteries
Open the transceiver cover and replace the batteries. Only use 1.5 V AA (LR6) batteries.
Connect to power

Make sure that the power cable is connected to the power adapter, and the adapter is
connected to mains.
This could have multiple causes. Press and release both test buttons on the transceiver to
send a signal to your Visit receiver.
If the transceiver LED lights up in green, try the following:
1. Check the battery power
Make sure that the batteries on your Visit receiver are not depleted and that it is
connected to mains power (if applicable).
2. Check the radio key
Make sure that the units are set to the same radio key, see Changing the radio key.
3. Move within Visit range
Move the Visit receiver closer to the transceiver to make sure it's within Visit radio range.
If the transceiver LED doesn't light up in green, try the following:
 Check the power and the batteries
Make sure that the power adapter is connected and that the backup batteries are not
depleted. If the LED still doesn't light up in green, contact your retailer for information on
warranty and service.
If the Visit receiver responds when you press the test buttons:
This means that the connection between your accessory and the transceiver is faulty.
Check the connections

Make sure all cables between the transceiver and the accessories are properly connected.
This could have multiple causes. First make sure that the Visit app is open or running in
the background. Then check that the notification card for the transmitter or connected
accessory on the app home screen is activated on your device, see User guide > Manage
notifications for detailed information.
Check the connection between the transmitter and the Mobile phone transceiver
Press and release the test button/s on the transmitter. The Mobile phone transceiver
bottom LED lights up in green to confirm that the units are communicating.
BE1433
24