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Section 1: Warranty & Service
As technology advances, new improvements enter the RV industry every day, and each RV
manufacturer has its own unique manufacturing process.
Familiarize yourself with the Limited Warranty applicable to your recreation vehicle. There
are components that are excluded or warranted separately by their individual manufacturer's
limited warranty (refer to the Warranty Packet or Chassis Guide).
As the new owner of the recreation vehicle, you are responsible for regular and proper
maintenance performed in accordance with this manual and the OEM manuals. Regular and
proper maintenance will help prevent conditions arising from neglect that are not covered
by the limited warranty. It is your responsibility and obligation to return your vehicle to your
dealer for repairs and service.
Change Of Address/Ownership
Please notify our Customer Service Department as soon as possible of a change of address
by writing or calling us. For notification of a change of ownership, please fill out the appro-
priate form located in this manual and email it to Customer Service along with documenta-
tion showing proof of ownership. Please include your current vehicle mileage.
Suggestions For Obtaining Service
To help ensure your dealer provides the level of service you expect, here are some sugges-
tions we would like to make:
Contact your dealer at once
Do not wait until you are ready to use your RV. Your dealer may not be able to service it im-
mediately and/or the repair may require parts be ordered. The dealer's service department is
busiest on Mondays, Fridays and before holidays.
Prepare for the appointment
If you are having warranty work performed, be sure to have the right papers with you. Take
your warranty folder and have your vehicle information available. All work to be performed
may not be covered by the warranty. Discuss additional charges with the service personnel.
Prepare a list
Provide your dealer with a written list of specific repairs needed. It is important that you
provide any vehicle repair history to the dealer's service personnel. Keep a maintenance log
of your vehicle's service history. This can often provide a clue to the current issue.
Be reasonable with your requests
If you leave a list with several items and you need your vehicle returned back by a specific
time, discuss the situation with the dealer's service personnel and list your items in order of
priority. This may include making a second appointment for work not completed or parts
that the dealer may need to order.
Don't expect to look over the technician's shoulder
Please don't be offended if you are told you cannot watch the work being done. Some insur-
ance requirements forbid admission of customers to the service area.
Inspect the work performed
Check out the service or repair job when you pick up your vehicle. Notify the dealer's
service personnel immediately of any dissatisfaction. If you cannot return the vehicle imme-
diately for repair, make an appointment as soon as possible. Be aware that all service shops
require notification of any issues with their repairs within a specified time limit. Make sure
you are familiar with their repair policies.
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