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Section 1: Warranty & Service
Please provide the following information when contacting us for assistance:
Customer name and current location.
Phone number where you can be reached.
17-digit chassis Vehicle Identification Number (VIN) or 9-digit Serial.
The current vehicle mileage.
Your date of purchase.
If applicable, the component description, serial number and model number.
A detailed description of the concern.
The name of your selling dealer.
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If different from above, the contact information for the RV repair facility you
are contacting Jayco to discuss.
An important note about alterations and warranties
Installations or alterations to the original equipment vehicle as distributed by Jayco are not
covered by the Jayco Limited Warranty. The special body company, assembler, equipment
installer or up fitter is solely responsible for warranties on the body or equipment and any
alterations (or any effect of the alterations) to any of the parts, components, systems or
assemblies installed by Jayco. Jayco is not responsible for the safety or quality of design
features, materials or workmanship of any alterations by such suppliers.
Obtaining Emergency Warranty Repair
Call 1-(800)-283-8267 or use our website dealer locator to find an authorized
Jayco dealer in your area. Contact them for an appointment; they will handle all
warranty repair billing and returned parts for you.
If you cannot locate an authorized Jayco dealer near you, ask the campground staff
for referrals or check the internet. Or contact Jayco Customer Service or your sell-
ing dealer for assistance in locating a repair facility.
Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Jayco directly;
otherwise, you are expected to pay them.
Have the RV repair facility inspect your RV. Either they or you must call Jayco
Customer Service to discuss applicable warranty coverage prior to any repair
work being performed.
Jayco Customer Service will issue an authorization number upon warranty repair
approval and advise if any original parts need to be returned.
Once Jayco Customer Service has issued an authorization number, the RV repair
facility may begin actual repair to your RV.
Inspect the completed repair work thoroughly. If you are not satisfied, communi-
cate that immediately to the RV repair facility management. Make sure you are
satisfied with the repair before you pay or leave the premises.
For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone number,
RV 17-digit VIN and authorization number. If returning parts, include a copy of your return
freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Jayco dealer is not located nearby, contact your selling dealer for assistance.
If your dealer is closed, check with the campground staff or the internet for an RV repair
facility. Have the item repaired and contact Jayco Customer Service immediately the fol-
lowing business day.
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