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Problem
Possible cause
I see a bright reflex
above the optic
Patient is too close.
nerve head.
Scan head
NOT
Uncontrolled shut down
starting up. Screen
leading to disk checks at
and power LEDs are
start-up.
on.
Cannot image due
to image server
Image server disk is full.
error.
Cannot locate
Images taken under wrong
images just taken of
patient.
patient.
Images are
Server or communications
NOT
appearing in review.
error.
I cannot login to
Account does
OptosAdvance.
password error.
3.4.9.1 Why can't I login?
This is usually a password typing error (all passwords are case sensitive). Please check your keyboard
Lock]
is
on. Contact your System Administrator for assistance if you have forgotten your username or
NOT
password.
Ask your System Administrator to confirm your username and reset your password if necessary.
If no user details are displayed then there may be a problem with the connection to the image server.
1. End the current session and switch off the power.
2. Restart the image server.
3. Switch the power back on to the scan head.
If you still experience problems please contact your Optos representative, see Contact us on page 55.
3.4.9.2 What information do I need when contacting Optos?
You will need to provide your
documentation.
3.4.9.3 How do I image if the alignment system does not recognize the eye?
In some circumstances the device may
When this happens the alignment system will
indicators which show how close the patient is to the system.
Part Number: G102748/11_ENG
Copyright 2021, Optos plc. All rights reserved.
Solution
Image with the patient further out.
Allow 15 minutes for the device to complete start up.
Be sure to shut down correctly at the end of each
day, see Switch off at the end of each day on
page 28.
Storage provisions on the image server need to be
extended. Contact Optos for assistance.
Confirm the patient's name and check against the
patient name displayed for the recently captured
images. If they do
moving them.
Shut down the scan head and image server. Restart
the image server first followed by the scan head, see
How do I restart the image server? on the next page
and How do I restart the scan head? on the next
page.
Contact your local system administrator and see
Why can't I login? below.
exist;
NOT
Multiple failed login attempts will result in the user
account being locked until a System Administrator
unlocks the account.
Site Number
when contacting Optos. You can find the
recognize the patient's eye.
NOT
display the pupil tracker, or the blue, green or red
NOT
Chapter 3 - How to...
match contact Optos for help
NOT
Site Number
on your Optos
[Caps
Page 45 of 60
English
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