Troubleshooting - Dometic CI-21 Operation Manual

Troubleshooting

6 Troubleshooting
If the recommended solution does not solve the
problem, contact an authorized service center.
Problem
The ON/OFF indicator and
display do not light up when
the cooktop is plugged
in and ON/OFF control is
touched.
The ON/OFF indicator lights
up and the display works
normally, but the cooktop
does not heat up.
The cooktop stops heating
during the cooking process.
Failure Code
12
Possible Cause
The power cord is disconnected.
The disconnect switch (if installed) is
switched off.
The power receptacle's fuse is blown.
There is no power to the receptacle.
The power cord is damaged.
The cookware is incompatible.
Heating stops when frying.
The temperature is high in the area
surrounding the cooktop.
The air inlet or vent is blocked.
The timer has expired.
The overheating protection was
triggered.
E1 The main sensor is an open circuit. Contact an authorized service center.
E2 The main sensor is short circuiting.
E3 The main sensor is hot.
E4 The IGBT sensor has a open circuit. Contact an authorized service center.
E5 The IGBT sensor has a short circuit. Contact an authorized service center.
E6 The IGBT sensor is hot.
E7 The voltage is low.
E8 The voltage is high.
EA The dry burning protection circuit
has tripped.
EB The main termperature sensor is
not working correctly.
EC The fan is not working correctly.
Recommended Solution
Confirm the power cord is plugged into the cooktop.
Confirm the disconnect is switched on.
Replace the fuse.
Check that the power is on to the receptacle.
1. Inspect the power cord for damage.
2. If damage is found, contact an authorized service
center for replacement.
Use compatible cookware. See "Compatible
Cookware" on page 6.
The oil temperature may be too hot leading to the
cooktop overheating. Provide more ventilation around
the cooktop or fry at a lower temperature.
1. Verify that the cooktop installation meets the
minimum clearances. See "Dimensions and
Clearances" on page 5.
2. Provide more ventilation around the cooktop.
Clear any obstruction blocking the air inlet or vent.
Turn the cooktop on and resume the cooking process.
Unplug the cooktop and wait for several minutes, then
resume cooking.
Contact an authorized service center.
If the ceramic plate is hot, wait until it is cool, then try
again.
If the area surrounding the cooktop is hot, wait until the
area is cool, then try again.
Check the voltage. See "Specifications" on page 5.
Check the voltage. See "Specifications" on page 5.
Contact an authorized service center.
Contact an authorized service center.
Contact an authorized service center.
Induction Cooktop
EN