aventon SINCH User Manual page 26

Symptoms Possible Causes
1 The bike does not
work
2 Irregular acceleration
and/or reduced top
speed
3 The motor does not
respond when the
bike is powered on
4 Reduced range
5 The battery will not
charge
6 Wheel or motor
makes strange noises
Error Detection
Your bike from Aventon Bikes is equipped with an error detection system integrated into the display and
controller. In the case of an electronic control system fault an error code should display. The following
error codes are the most common and can aid in troubleshooting. If your bike has an error code displayed
at any time it is recommended that you cease operation and contact Aventon Bikes immediately.
Error Code
Additional Information on Wear
Components of SINCH are subject to higher wear when compared to bikes without power assistance. This
is because SINCH can travel at higher average speeds than regular bicycles and has a greater weight.
the tires, brake pads and rotors, suspension forks, spokes, wheels, and the battery.
1. Insu cient battery power
2. Faulty connections
3. Battery not fully seated in tray
4. Improper turn on sequence
5. Brakes are applied
1. Insu cient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwind, braking, and/or
excessive load
4. Battery discharged for long period of time without
regular charges, aged, damaged.
5. Brakes rubbing
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
21
22
23
24
25
26
27
29
30
Most Common Solutions
1.
2.
3.
1.
2.
3.
4.
1.
2.
3.
4.
persists.
1.
2.
3.
4.
1.
2.
De ni on
Abnormal Current
Thro le Fault
Motor Phase Fault
Motor Hall Fault
Brake Switch Fault or Brake Applied While Turning On
Communica on Fault
1. Charge the battery
2. Clean and repair connectors
3. Install battery correctly
4. Turn on bike with proper sequence
5. Disengage brakes
Charge or replace battery
Replace thro le
Align or replace magnet ring
Repair and or reconnect
Tighten or replace
Secure or replace
Repair or replace
Adjust re pressure
Check connection
Assist with pedals or adjust route
Contact Product support if range decline
5. Adjust the brakes
Adjust the connec ns
Replace
Replace
Repair or replace
Tighten, repair, or replace
Reconnect or replace motor.
25