Touch Screen Troubleshooting - HIS -UM23.8 Series User Manual

Touch Screen Troubleshooting

Multi-Touch Touch Screen Models (HIS-UM23.8-_PVA, HIS-UM23.8-_RVA, and
HIS-UM23�8-_SVA)
Symptom
No response
when touching
the touch
screen
The screen
responds to
touch, but does
not follow my
finger
Causes
Touch screen cable is not
plugged in correctly.
USB cable length exceeds 5
meters�
Touch screen calibration
issue�
Solutions
Make sure the USB touch screen cable
is securely connected to the monitor and
PC�
USB cables have a 5 meter limitation�
Exceeding this length may cause
connection issues without the use of a
USB or KVM extender device� Please
contact Hope Industrial support for
extension options�
Hope Industrial PCAP and Multi-Touch
Resistive touch screens are calibrated
at the factory and should not require
recalibration in the field. If a touch
accuracy issue is encountered, please
contact Hope Industrial support for
solutions�
UM23.8A User Manual, 99183A, June 2022
Troubleshooting
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