Touch Screen Troubleshooting - HIS -ML12 E Series User Manual

Troubleshooting

Touch Screen Troubleshooting

Applies to touch screen monitors only� To be sure that you have the most current driver, please
check the following Internet address:
Symptom
No response when
touching the touch
screen
The cursor moves
but does not follow
my finger when
touching the touch
screen
26 ML12E User Manual, 99151B, September 2021
https://www�HopeIndustrial�com/support/drivers/
Causes
Touch screen driver has
not been installed�
Touch screen cable is not
plugged in correctly.
If using a USB connection,
does the USB cable length
exceed 5 meters?
If using a Serial
connection, is the Serial
cable plugged into the
correct COM port?
Touch screen driver has
not been installed�
Touch screen has not
been calibrated�
Solutions
Download and install the latest driver
from the Hope Industrial website�
Make sure either the USB or Serial
cable is securely connected to the
monitor and PC� Do not connect both�
USB cables have a 5 meter limitation
and could cause no touch response if
this is exceeded�
Ensure that the Serial cable is
connected to the COM port being used
prior to installing the touch screen
driver�
Download and install the latest driver
from the Hope Industrial website�
Activate the calibration utility� In
Windows systems, these settings may
be found at the following location:
Control Panel > Elo Touchscreen >
"General" Tab
• Press the Align button.
• Touch all targets as the appear to
calibrate the touch screen�
• Press the Green Check button
when verified.