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Fax problems
CONDITION
The machine is not
•
Unplug the power cord and plug it in again.
working, there is no
•
Ensure that there is power being supplied to
display and the
the electrical outlet.
buttons are not
working.
No dial tone sounds.
•
Check that the phone line is properly
connected.
•
Check that the phone socket on the wall is
working by plugging in another phone.
The numbers stored
Make sure that the numbers are stored in
memory correctly. Print a Fax Phone Book
in memory do not
list. (See "Setting up a fax phonebook" on
dial correctly.
page 61.)
The original does not
•
Make sure that the paper is not wrinkled and
feed into the
you are inserting it in correctly. Check that
machine.
the original is the right size, not too thick or
thin.
•
Make sure that the DADF is firmly closed.
•
The DADF rubber pad may need to be
replaced. Contact a service representative.
Faxes are not
•
The receiving mode should be set to Fax.
received
•
Make sure that there is paper in the tray.
automatically.
•
Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
•
Make sure that the original is loaded in the
not send.
DADF or on the scanner glass.
•
Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax has
•
The fax machine sending you the fax may
blank spaces or is of
be faulty.
poor-quality.
•
A noisy phone line can cause line errors.
•
Check your machine by making a copy.
•
The toner cartridge may be empty. Replace
the toner cartridge. (See "Replacing the
toner cartridge" on page 82.)
Some of the words
The fax machine sending the fax had a
temporary document jam.
on an incoming fax
are stretched.
There are lines on
Check your scan unit for marks and clean it.
(See "Cleaning the scan unit" on page 81.)
the originals you
sent.
The machine dials a
The other fax machine may be turned off, out
of paper, or cannot answer incoming calls.
number, but the
Speak with the other machine operator and
connection with the
ask her/him to solve out the problem.
other fax machine
fails.
SUGGESTED SOLUTIONS
CONDITION
Faxes do not store in
There may not be enough memory space to
store the fax. If the display shows the low Fax
memory.
memory is full. Print or remove received fax
Job message, delete any faxes you no longer
need from the memory and then try to store the
fax again. Please call for service.
Blank areas appear
You may have chosen the wrong paper
settings in the user option setting. For details
at the bottom of each
about paper settings. (See "Setting the paper
page or on other
size and type" on page 38.)
pages, with a small
strip of text at the
top.
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are being used.
To receive a printed or screen-displayed message when PostScript
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
POSSIBLE
PROBLEM
CAUSE
PostScript file
The PostScript
driver may not be
cannot be
installed correctly.
printed.
"Limit Check
The print job was
too complex.
Error" message
appears.
A PostScript
The print job may
not be PostScript.
error page prints.
The optional tray
The printer driver
has not been
is not selected in
configured to
the driver.
recognize the
optional tray.
SUGGESTED SOLUTIONS
SOLUTION
•
Install the PostScript
driver, referring to
Software section.
•
Print a configuration page
and verify that the PS
version is available for
printing.
•
If the problem persists,
contact a service
representative.
You might need to reduce the
complexity of the page or
install more memory.
Make sure that the print job is
a PostScript job. Check to
see whether the software
application expected a setup
or PostScript header file to be
sent to the machine.
Open the PostScript driver
properties, select the Device
Settings tab, and set the Tray
option of the Installable
Options section to Installed.
Troubleshooting_ 103
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