Table of Contents
Advertisement
CONDITION
Copy image is
•
Ensure that the original is face down on the
skewed.
scanner glass or face up in the DADF.
•
Check that the copy paper is loaded
correctly.
Blank copies print
Ensure that the original is face down on the
scanner glass or face up in the DADF.
out.
Image rubs off the
•
Replace the paper in the tray with paper
copy easily.
from a new package.
•
In high humidity areas, do not leave paper
in the machine for extended periods of
time.
Frequent copy paper
•
Fan the stack of paper, then turn it over in
jams occur.
the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
•
Ensure that the paper is the proper paper
weight. 75 g/m
recommended.
•
Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge
•
Your originals may contain pictures, solids,
produces fewer
or heavy lines. For example, your originals
copies than expected
may be forms, newsletters, books, or other
before running out of
documents that use more toner.
toner.
•
The machine may be turned on and off
frequently.
•
The scanner lid may be left open while
copies are being made.
Scanning problems
CONDITION
The scanner does
•
Make sure that you place the original to be
not work.
scanned face down on the scanner glass, or
face up in the DADF.
•
There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
•
Check that the printer cable is connected
properly.
•
Make sure that the printer cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
•
Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Configuration or the application
you want to use to make certain that the
scanner job is being sent to the correct port.
102 _Troubleshooting
SUGGESTED SOLUTIONS
2
bond paper is
SUGGESTED SOLUTIONS
CONDITION
The unit scans very
•
Check if the machine is printing received
slowly.
data. If so, scan the document after the
received data has been printed.
•
Graphics are scanned more slowly than text.
•
Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Message appears on
•
There may be a copying or printing job in
your computer
progress. Try your job again when that job is
screen:
finished, try your job again.
•
"Device can't be
•
The selected port is currently being used.
set to the H/W
Restart your computer and try again.
mode you want."
•
The printer cable may be improperly
•
"Port is being used
connected or the power may be off.
by another
•
The scanner driver is not installed or the
program."
operating environment is not set up properly.
•
"Port is Disabled."
•
Ensure that the machine is properly
•
"Scanner is busy
connected and the power is on, then restart
receiving or
your computer.
printing data.
•
The USB cable may be improperly
When the current
connected or the power may be off.
job is completed,
try again."
•
"Invalid handle."
•
"Scanning has
failed."
Network Scan problems
CONDITION
I cannot find a
You can check the destination for the scanned
file on the Advanced page in the Network
scanned image file.
Scan program's Properties screen.
I cannot find the
•
Check if the scanned file is on your
scanned image file
computer.
after scanning.
•
Check Send image immediately to the
specified folder using an associated
default application on the Advanced page
in the Properties screen of the Network
Scan program to open the scanned image
immediately after scanning.
I forgot my ID and
Check your ID and PIN in the Server page in
the Properties screen of the Network Scan
PIN.
program.
I cannot view the
To view the Help file, you need to have Internet
Explorer 4 service pack 2 or above.
Help file.
I cannot use the
Check your operating system. Supported
operating systems are Windows 2000/XP/
Network Scan
2003/Vista. (See "Supplied software" on
Manager
page 24.)
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Advertisement
Table of Contents
