PAC R6000S Operation Manual page 15

R6000S Operation Manual: Rev. G
4. Limitation on Warranty Claims. Prior to any obligation of PAC to perform any limited warranty service as set forth herein, BUYER
must have: (i) paid all invoices to PAC in full, whether or not they are specifically related to the product at issue; and (ii) notified PAC
of the limited warranty claim within sixty (60) days from the date BUYER knew or had reason to know of the defect.
III. Compliance
1. In General. These Warranty Terms are subject to change without notice. PAC also retains the right to modify these warranty
terms in order to comply with policy or laws governing warranty issues in states or countries having specific remedies differing or
additional to those described within this document.
2. Severability. If any one or more of the provisions or subjects contained in the Agreement shall for any reason be held invalid,
illegal, or unenforceable, it shall not affect the validity and enforceability of any other provisions or subjects.
RETURN POLICY
No product may be returned, whether in warranty or out of warranty, without first obtaining approval from
PAC, L.P. No replacements will be provided nor repairs be made for products returned without such
approval. A return authorization number must accompany any returned product. The buyer will pay for the
expense of returning the unit to PAC, L.P. for service. The status of any product returned later than 30
days after the issuance of a return authorization number will be subject to review.
Products may not be returned that are contaminated by radioactive materials, infectious agents, or other
materials constituting health hazards to PAC, L.P.'s employees.
RETURNED PRODUCT WARRANTY DETERMINATION
After PAC, L.P.'s examination, warranty or out-of-warranty status will be determined. If a warranted
defect exists, the product will be repaired at no charge and shipped pre-paid back to the buyer. Warranty
repairs do not extend the original warranty period.
If an out-of-warranty defect exists, the buyer shall be notified of the repair cost. At such time, the buyer
must issue a valid purchase order to cover the cost of the repair and freight, or authorize the product to
be shipped back as is, at the buyer's expense. Failure to obtain a purchase order number approval within
fifteen days of notification will result in the product being returned as is, at the buyer's expense.
ON-SITE REPAIR
If a PAC L.P. product cannot be made functional by telephone assistance or by installing replacement
parts, and cannot be returned to PAC L.P. for repair, the following policy applies:
PAC L.P. will provide an on-site field service representative in a reasonable amount of time, provided that
the customer issues a valid purchase order to PAC L.P. covering all transportation, subsistence, and
prevailing labor costs, including travel time, necessary to complete the repair. For warranty field repairs,
the customer will not be charged for the cost of transportation, labor, or materials. Special service rates
may apply when service is rendered at times other than normal work periods.
PAC L.P., All Rights Reserved, 2015 Page 13 of 92