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Troubleshooting procedures
3.3
Unable to transmit data through Scan to E-Mail/Internet FAX.
Check
The SMTP server is not in
service.
IP address of the SMTP
server is wrong.
Port number is wrong.
The message
1
"Server Connect
error" appears.
A timeout condition occurs.
The network is disconnected
during file transfer.
The message
The size of the scan data
2
"E-mail Size
exceeds the upper limit value
Over" appears.
set for Maximum E-Mail Size.
Depending on the model of the Internet Fax machine on the receiving end, a file
transmitted through binary division may not be properly received by the receiving
machine. Check with the receiving end before actually sending the Internet Fax.
4-4
Possible Cause
Check with the network
administrator.
Check with the network
administrator and enter the
correct IP address.
Check with the network
administrator and enter the
correct port number.
Set a longer value for "SMTP
Connection Timeout." The
timeout value depends on the
network's traffic conditions
and load on the FTP server.
Send Ping from PC to the con-
troller and SMTP server to
check to see if both parties are
connected to the network or
not.
Decrease resolution to make
small the data size or change
the setting for Scanned File
Separation and Binary Divi-
sion as necessary so that the
scan data does not exceed the
Maximum E-Mail Size.
Service Manual
Ver.1.0 Mar. 2004
Action
Remark
See "Settings and
Operations for
Scan Functions"
in Operator's Man-
ual.
See "Settings and
Operations for
Scan Functions
Scan to E-mail" in
Operator's Man-
ual.
Y103290-2
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