Ver1.0 Mar. 2004 CONTENTS General Controller specifications ..................1-1 Supporting client specifications ................. 1-2 Maintenance Checking the controller firmware version ............. 2-1 Firmware rewriting....................2-1 Preparations for updating the firmware.............. 2-1 2.1.1 Service environment..................2-1 2.1.2 Application to be used .................. 2-1 2.1.3 Installing the Cygwin..................
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Ver1.0 Mar. 2004 E-mail does not reach the destination when transmission through Scan to E-Mail/Scan to Internet FAX is completed..........4-5 Data cannot be received in Internet FAX............4-5 Service Manual Y103290-2...
Ver.1.0 Mar. 2004 Controller specifications I General Controller specifications Type Built-in type controller B&W :35 ppm Print Speed * Color :22 ppm Printer Language PCL5c MPC8245-350MHz (using the main unit's CPU) 16 MB (8 MB × 2); *Including 46 internal fonts. Program ROM 256 MB Ethernet (10/100BASE-TX, RJ-45)
Ver.1.0 Mar. 2004 Checking the controller firmware version II Maintenance Checking the controller firmware version • The version of the controller firmware can be checked on the control panel of the machine. 1. Call the Tech. Rep. Mode to the screen. 2.
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Firmware rewriting Ver.1.0 Mar. 2004 4. Click the “New” in System Variable Setting. 4036fs2620e0 5. Set the following two values as the Windows Environmental Variable. Variable Name Variable Value CYGWIN ntsec HOME /home/username 4036fs2621e0 Service Manual Y103290-2...
Ver.1.0 Mar. 2004 Firmware rewriting 2.1.4 Writing into the Compact flash 1. Put the data of Firmware in the optional directory. (C:\TSS2 in the below figure) 4036fs2622e0 NOTE • The file name of Firmware data consists of the “Release Date_Version_CHECKSUM-****.exe”. 2.
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Firmware rewriting Ver.1.0 Mar. 2004 6. Specify the Drive of Compact flash, which was recognized through the procedure 3, and execute the “mkcf.bat”. (Input the C:\TSS2\card_work>mkfc f (Drive number) in the below figure, and push the “Enter”.) 4036fs2624e0 7. Once the “mkcf.bat” is executed, data writing into the Compact flash is started. 8.
Ver.1.0 Mar. 2004 Firmware rewriting Updating procedures of firmware • When removing the Compact flash, be sure to check if data is written as normal and then remove it according to the precise removing method. 2.2.1 Updating method NOTE • NEVER remove or insert the Compact Flash card with the machine power turned 1.
Firmware rewriting Ver.1.0 Mar. 2004 2.2.2 Action When Data Transfer Fails • If “NG” appears on the Touch Panel, indicating that rewriting has been unsuccessful (in which case the Start key lights up red), take the following steps. 1. Perform the data rewriting procedure again. 2.
Ver.1.0 Mar. 2004 Checking the external interface operation mode setting III Adjustment/Setting Checking the external interface operation mode setting • Whenever the controller is mounted, it is necessary to select “Controller 3” in “Peripheral Setting.” 1. Call the Tech. Rep. Mode to the screen. 2.
Setting for Printer Management Utility Remote Care Ver.1.0 Mar. 2004 6. Touch “Receive”. 7. Touch “E-Mail Address” and type the reception mail address. The reception mail address is [POP3 Login Name]@mail domain name. E.g.: controller@xxx.xxx.com 8. Touch “Mail check” and type the time interval (min.) for mail check. No mails can be received if “No”...
Ver.1.0 Mar. 2004 Setting for Printer Management Utility Remote Care Supplementary information: Log check • “TX/RX Test” is the function that sends an e-mail to the mail address of the controller (“Email Address” set in “Receive”). The e-mail sent to the controller is received by the controller during mail check.
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Setting for Printer Management Utility Remote Care Ver.1.0 Mar. 2004 Service Manual Y103290-2...
Ver.1.0 Mar. 2004 Checking the system configuration IV Troubleshooting Checking the system configuration • When a malfunction occurs, let the printer print a Configuration Page to check for system configuration. 1. Press the Utility key. 2. Touch “Print Set”. 3. Touch the “Report Types” key. 4.
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Troubleshooting procedures Ver.1.0 Mar. 2004 Check Possible Cause Action Remark See “For Network The print destination Set the correct Connection” in Instal- port setting is wrong. port. lation Guide. PC operates errati- Restart the PC. cally temporarily. Uninstall the printer See “Uninstalling the Printer driver incor- driver through the...
Ver.1.0 Mar. 2004 Troubleshooting procedures Unable to transmit data through Scan to FTP. Check Possible Cause Action Remark The FTP server is not in Check with the network service. administrator. Check with the network IP address of the FTP administrator and enter server is wrong.
Troubleshooting procedures Ver.1.0 Mar. 2004 Unable to transmit data through Scan to E-Mail/Internet FAX. Check Possible Cause Action Remark The SMTP server is not in Check with the network service. administrator. Check with the network IP address of the SMTP administrator and enter the server is wrong.
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Ver.1.0 Mar. 2004 Troubleshooting procedures E-mail does not reach the destination when transmission through Scan to E-Mail/Scan to Internet FAX is completed. Check Possible Cause Action Remark See “Settings and Operations for Scan The destination mail Enter the correct mail Functions Scan to E- address is wrong.
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Troubleshooting procedures Ver.1.0 Mar. 2004 Check Possible Cause Action Remark The reason why the file is not attached to the mail sent by the sender is probably because the The error report sender uses PC mail soft- <Not Attached File> No files are attached.
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UPDATING STATUS DATE UPDATED PAGES PAGES CODE 10/2004 EDITION Y103290-2...
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