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Chapter 6
Troubleshooting
This section provides user troubleshooting information. For any issues not
addressed or further assistance, you may reach our Technical Support team
from 8:00-6:00 pm ET by calling 866-282-0430 (US/Canada) or 508-520-
0430 (International) and selecting #2 from the voice prompts. The
Technical Support team can also be contacted via email at:
epm.technicalsupport@thermofisher.com
Start Up
During instrument warm-up, the PDM3700 continuously monitors the
operating status for unexpected conditions. If any fault conditions are
Diagnostics
flagged the screen will flash 'DIAGNOSTIC FAILURE'. To view the cause
of the fault, press the A and B buttons, press 'B' to scroll until the 'View
Failures' options is displayed. Press 'A' to view the failure(s).
The flashing DIAGNOSTIC FAILURE' alert will stop if the condition
causing the failure is corrected before the end of the warm-up period. For
instance, 'TE Not Present' is most likely caused by a missing mass
transducer. Installing a mass transducer will clear this fault condition.
A Programmed Shift or Primary Sample Run WILL NOT start if a
DIAGNOSTIC FAILURE is present at the end of the warm-up period.
Press 'A' 'Wake up' then 'B' 'Scroll' to identify the diagnostic failure that
prevented the shift from starting.
To assist in correcting the Start Up Diagnostics Failure, it may be helpful
to use the Instrument Diagnostics function of WinPDM to diagnose the
problem.
Thermo Fisher Scientific
PDM3700 Instruction Manual
6-1
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