Cannot Send Scanned Images To The Cloud; Cannot Send Scanned Images To An Email; Authentication Problems; Forgot Your Password Or Id Number - Epson DS-790WN User Manual

Solving Problems
Items
Checking the file name
Writing the file
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Solutions
Check the following points.
❏ Make sure the DNS setting is correct.
❏ Make sure each DNS setting is correct when checking the Web Config.
❏ Make sure the DNS domain name is correct.

Cannot Send Scanned Images to the Cloud

❏ Make sure you enter the correct information when you login.
❏ Make sure the service is running. The service may be down due to system maintenance. Check the accounting
service website for more detailed information.

Cannot Send Scanned Images to an Email

❏ Make sure that the entered email address is working.
❏ Make sure that the email server settings are correct.
❏ Contact the email server administrator to make sure the server is running.
Related Information
"Checking a Mail Server Connection" on page 118
&

Authentication Problems

Forgot Your Password or ID Number

If you forget your password or ID number, contact your system administrator.
>

Authentication Problems

Operation
Check if there is a file with the same name as the
file you want to save in the folder.
Write a new file.
>
Forgot Your Password or ID Number
210
Error Messages
The file name is already in use. Rename
the file and scan again.
Scanned file(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.