Epson DS-50000 User Manual
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Epson DS-50000 User Manual

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User's Guide
NPD6190-04 EN

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  • Page 1 User's Guide NPD6190-04 EN...
  • Page 2 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 Trademarks ® ❏ EPSON is a registered trademark, and EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of the Seiko Epson Corporation. ❏ Microsoft, Windows, Windows Server, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

  • Page 4: Table Of Contents

    Resetting the Number of Scans in Epson Scan Epson Scan 2......14 2 Utility....... 56 Document Capture Pro / Document Capture.
  • Page 5 Technical Support Web Site....77 Contacting Epson Support....77 Before Contacting Epson.

  • Page 6: About This Manual

    Provides you with information on setting up the product and installing the application. ❏ User's Guide (digital manual) Provides instructions on using the product, maintenance, and solving problems. As well as the manuals above, see the help included in the various Epson applications. Marks and Symbols Caution: Instructions that must be followed carefully to avoid bodily injury.

  • Page 7: Operating System References

    User's Guide About This Manual Operating System References Windows In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista", "Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003" refer to the following operating systems.

  • Page 8: Important Instructions

    ❏ Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.

  • Page 9: Restrictions On Copying

    User's Guide Important Instructions ❏ Unplug the product and the power cord, and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the product; the product or the power cord has been dropped or the case has been damaged;...

  • Page 10: Restriction On Disassembling And Decompiling

    User's Guide Important Instructions Exercise caution when copying the following items: ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc. Note: Copying these items may also be prohibited by law.

  • Page 11: Scanner Basics

    User's Guide Scanner Basics Scanner Basics Product Parts The illustrations used in this guide are of the Automatic Document Feeder (ADF) scanner (shown on the left). Note: Use all the items that came with your product. Power button Wake Up/Sleep button Ready light Error light Start button...
  • Page 12 User's Guide Scanner Basics Automatic Document Feeder (ADF) ADF cover edge guides ADF input tray ADF output tray Control panel Document cover Document glass Carriage (in the document glass) Note: Do not remove the document mat located on the underside of the document cover.

  • Page 13: Buttons

    User's Guide Scanner Basics USB port AC inlet Transportation lock lever Buttons The product has four buttons for scanning operations. Before using the product buttons, make sure you have installed your scanning software. Button Function Turns the product on if pressed once. button Press again to turn the product off.

  • Page 14: Lights

    Epson Web site. Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to start either as a standalone application or by using TWAIN-compliant application software.

  • Page 15: Document Capture Pro Server

    The optional Network Interface Unit is required to use this application. EPSON Software Updater EPSON Software Updater is an application that checks for new or updated applications on the internet and installs them. You can also update the scanner’s digital manual.

  • Page 16: Option Items And Consumables Information

    Codes may vary by region. Installing the Network Interface Panel Epson Scan 2 works with the optional Network Interface Panel together to enable direct control of all of the features of your scanner in a network environment. You can download the User’s Guide for the Network Interface Panel from the following website.

  • Page 17: Cleaning Kit Codes

    You cannot use any parts except for the codes specified. This number was reached by consecutively scanning using Epson test original papers, and is a guide to the replacement cycle. The replacement cycle may vary depending on different paper types, such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle.

  • Page 18: Specifications Of Originals And Placing Originals

    User's Guide Specifications of Originals and Placing Originals Specifications of Originals and Placing Originals Loading Documents in the ADF(For DS-60000/ DS-70000) You can load your original documents in the ADF to scan multiple pages quickly. Document specifications Only load documents that meet the following specifications into the product. Paper size Measurements 297×420 mm (11.7×16.5 inches)

  • Page 19: Loading Documents In The Adf

    User's Guide Specifications of Originals and Placing Originals ❏ The document has staples, paper clips, or other objects attached to it; these may damage the feeder mechanism. ❏ The document has folds or multiple pages are stuck together. ❏ The document has cut-out areas. ❏...

  • Page 20: Placing Documents On The Document Glass

    “Scanning from the Button” on page 24 & “Scanning Using Document Capture Pro (Windows)” on page 24 & “Scanning Using Epson Scan 2” on page 35 & Placing Documents on the Document Glass Important: Do not place heavy objects on the document glass and do not press the glass with too much force.
  • Page 21 User's Guide Specifications of Originals and Placing Originals 1. Open the document cover. 2. Place your document face-down on the document glass. Make sure the top of the document is against the left edge and centered on the arrow mark. 3.

  • Page 22: Placing Thick Documents On The Document Glass

    “Scanning from the Button” on page 24 & “Scanning Using Document Capture Pro (Windows)” on page 24 & “Scanning Using Epson Scan 2” on page 35 & Placing Thick Documents on the Document Glass Important: Do not place heavy objects on the document glass and do not press the glass with too much force.
  • Page 23 ❏ You can place documents up to 15 mm (0.6 inch) thick. Related Information “Scanning from the Button” on page 24 & “Scanning Using Document Capture Pro (Windows)” on page 24 & “Scanning Using Epson Scan 2” on page 35 &...

  • Page 24: Basic Scanning

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Document Capture Pro. Note: You may need to select the scanner you want to use from the scanners list.
  • Page 25 User's Guide Basic Scanning 2. Click Job Settings. The job list screen is displayed. Note: A preset job is available that allows you to save scanned images as a PDF. When using this job, skip this procedure and go to procedure 10. 3.
  • Page 26 User's Guide Basic Scanning 4. Set the Job Name. 5. Make scanning settings on the 1. Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏...
  • Page 27 ❏ Skip Blank Page: Select to skip blank pages if there are any in the originals. ❏ Detailed Settings button: Select to use Epson Scan 2 features to adjust scanned images. 6. Click 2. Save, and then make the save settings.
  • Page 28 User's Guide Basic Scanning 7. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏...

  • Page 29: Scanning Using Document Capture (Mac Os)

    User's Guide Basic Scanning 11. Click the job icon. The selected job is performed. 12. Follow the on-screen instructions. The scanned image is saved using the settings you made for the job. Note: You can scan the originals and send the scanned image without using the job. Click on the Scan and bar, and then click the destination to which you want to send the scanned image.
  • Page 30 User's Guide Basic Scanning 1. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list. 2. Click The Job List screen is displayed.
  • Page 31 User's Guide Basic Scanning 3. Click the + icon. The job setting screen is displayed. 4. Set the Job Name.
  • Page 32 User's Guide Basic Scanning 5. Make scanning settings on the Scan tab. ❏ Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. ❏ Document Size: Select the size of the original you placed. ❏...
  • Page 33 User's Guide Basic Scanning 6. Click Output, and then make the output settings. ❏ Save in: Select the save folder for the scanned image. ❏ Example of File Name: Display an example of the file name for the current settings. ❏...
  • Page 34 User's Guide Basic Scanning 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: ❏ If you want to upload to a cloud service, you need to set up your account with the cloud service in advance. ❏...

  • Page 35: Scanning Using Epson Scan 2

    2. Start Epson Scan 2. ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click the start button, and then select EPSON > Epson Scan 2. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Enter the application name in the search charm, and then select the displayed icon.
  • Page 36 ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan ❏ Mac OS Select Go > Applications > Epson Software > Epson Scan 2.
  • Page 37 User's Guide Basic Scanning Note: On the Main Settings tab, you can also make the following settings. ❏ Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original. ❏ Rotate: Select to rotate the original clockwise and scan it. ❏...
  • Page 38 User's Guide Basic Scanning 5. Set the file saving settings. ❏ Image Format: Select the save format from the list. You can make detailed settings for each save format except BITMAP and PNG. After selecting the save format, select Options from the list. ❏...

  • Page 39: Advanced Scanning

    User's Guide Advanced Scanning Advanced Scanning Setting a Job (Scan, Save, and Send) When performed in order, the following operations are known as a job: 1. Scan > 2. Save > 3. Send. By registering a series of operations in advance as a job using Document Capture Pro (Windows), Document Capture (Mac OS) or Document Capture Pro Server (Windows Server), you can perform all of the operations by simply selecting the job.

  • Page 40: Creating And Registering A Job (Mac Os)

    User's Guide Advanced Scanning Creating and Registering a Job (Mac OS) Explains how to set a job in Document Capture. See the Document Capture help for details on the features. 1. Start Document Capture. 2. Click the icon on the main window. The Job List window is displayed.

  • Page 41: Assigning A Job To The Control Panel (Mac Os)

    User's Guide Advanced Scanning 2. Click Job Settings on the top screen The Job List is displayed. 3. Click Button Assignment. The Button Assignment screen is displayed. 4. Select the job you want to run on the control panel from the pull-down menu. 5.
  • Page 42 User's Guide Advanced Scanning When scanning multiple documents and using separator information or a specified number of pages to separate the document into multiple files, each separated file can be saved to a specific folder. For example, you can make separation settings such as the following. Note: Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server.

  • Page 43: Sorting And Saving Scanned Images Into A Separate Folder

    User's Guide Advanced Scanning Sorting and Saving Scanned Images into a Separate Folder You can sort scanned images automatically and save them to a separate folder using Document Capture Pro. To sort scanned images, you can use a variety of detection methods such as blank pages inserted between the originals or barcodes on the originals.
  • Page 44 User's Guide Advanced Scanning 5. Set the Job Name. 6. Make scanning settings on the 1. Scan tab.
  • Page 45 User's Guide Advanced Scanning 7. Click 2. Save, make the save settings, and then select Apply job separation. 8. Click Separation Settings.
  • Page 46 User's Guide Advanced Scanning 9. Select Separator on the Job Separation Settings screen. ❏ Fixed Page: Select to separate by each specified page and split into files. ❏ Blank Page: Select to separate by detecting blank pages. ❏ Barcode: Select to separate by detecting barcodes. ❏...
  • Page 47 User's Guide Advanced Scanning 11. Click 3. Send, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click Help for details on each item. 12. Click OK to close the Job Settings screen. 13.

  • Page 48: Saving As An Office Format File (For Windows Only)

    You can save the scanned image as a Microsoft® Office format file using Document Capture Pro. Note: ❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. ❏ This feature is only available when the EPSON Scan OCR component is installed. 1. Place the original. 2. Start Document Capture Pro.
  • Page 49 User's Guide Advanced Scanning 4. Click Scan Settings to display the Scan Settings screen. 5. Make the scanning settings, and then click OK. 6. Click one of the destination icons. Scanning starts. After scanning, the Save Settings window or Transfer Settings window is displayed. 7.

  • Page 50: Maintenance

    ❏ Do not spray lubricants to the product. ❏ Never open the scanner case. ❏ When using the Epson cleaning kit, make sure to put the liquid in the cleaning cloth before use. If the liquid dropped directly inside the scanner, the product could be damaged.
  • Page 51 Important: ❏ Do not spray glass cleaner directly on the glass surface. ❏ Do not use the Epson cleaning kit for the surface of the document glass. It should only be used to clean the glass for the ADF. 5. Clean the document cover if it gets dirty.

  • Page 52: Replacing The Roller Assembly Kit

    User's Guide Maintenance 6. Open the ADF cover and use a genuine Epson cleaning kit or a soft, dry, clean cloth to clean the roller and the interior of the ADF. Important: Do not touch the part shown in the illustration below.
  • Page 53 User's Guide Maintenance Removal part Part number Number of scanning Roller Assembly Kit B12B813501 100,000 To replace the Roller Assembly Kit, follow the steps below. 1. Turn off the scanner. 2. Remove all paper from the input tray. 3. Unplug the power cord from the product. 4.
  • Page 54 User's Guide Maintenance 7. Attach the new pickup roller to the correct position. Important: Do not touch the surface of the roller. 8. Close the pickup roller cover. 9. Press in the hooks on both sides of the retard roller cover, and then open the cover.
  • Page 55 User's Guide Maintenance 10. Grip the shaft of the retard roller, lift it up, and then remove the retard roller. 11. Attach the new retard roller to the correct position.

  • Page 56: Resetting The Number Of Scans In Epson Scan 2 Utility

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 57: Energy Saving

    ❏ Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 R2/Windows Server 2003 Click the start button, and then select All Programs (or Programs) > EPSON > Epson Scan 2 > Epson Scan 2 Utility. ❏ Mac OS Select Go >...

  • Page 58: Transporting The Scanner

    User's Guide Maintenance 3. Set the Power Off Timer (minutes), and then click Set. Transporting the Scanner Before you transport the scanner for a long distance or store it for an extended period of time, you need to lock the carriage to prevent damage.

  • Page 59: Updating Applications And Firmware

    User's Guide Maintenance 4. Return the protective material to the position shown in the following illustration. 5. Slide the transportation lock lever on the left of the scanner to the locked position to secure the scanner carriage. 6. Attach the packing materials that came with the product, then repack the product in its original box or a similar box that fits the product snugly.
  • Page 60 Select Go > Applications > Epson Software > EPSON Software Updater. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.

  • Page 61: Solving Problems

    1. Connect the computer and the scanner with a USB cable. You cannot perform an update in recovery mode over a network connection. 2. Download the latest firmware version from the Epson home page, and then start the update. ❏ Contact your dealer if you cannot clear the error.

  • Page 62: Using The Adf

    ❏ Epson Event Manager If the applications are not installed, install them again. ❏ Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2 instead. ❏ Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document Capture (Mac OS).

  • Page 63: Paper Feeding Problems

    User's Guide Solving Problems ❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely connected. ❏ Make sure the scanner is turned on. ❏ Wait until the status light stops flashing indicating that the scanner is ready to scan. ❏...
  • Page 64 User's Guide Solving Problems 4. While turning the dial, slowly remove the jammed paper. 5. If most of the paper has been ejected to the ADF input tray, remove the jammed paper while turning the dial. Important: Remove the paper carefully. If the paper is removed with too much force, the documents or the product could be damaged.

  • Page 65: Multiple Originals Are Fed

    User's Guide Solving Problems Multiple Originals Are Fed If multiple originals are fed frequently, try the following. ❏ If you load unsupported originals, the scanner may feed multiple originals at a time. ❏ Clean the ADF. ❏ Reduce the number of originals being placed at a time. Related Information “Cleaning the Scanner”...

  • Page 66: Straight Lines Appear When Scanning From Adf

    Epson Scan 2 (Mac OS): Click the Advanced Settings tab > Text Enhancement. Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.

  • Page 67: Character Is Not Recognized Correctly

    ❏ When Black & White is selected as the Image Type: Depending on the condition of your scanned image, click Settings in the Epson Scan 2 window and try setting a lower level for Edge Enhancement or a higher level for Noise Reduction Level.

  • Page 68: Moiré Patterns (Web-Like Shadows) Appear

    If the original is a printed document, moiré patterns (web-like shadows) may appear in the scanned image. ❏ Check that Descreening is selected in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.

  • Page 69: Cannot Solve Problems In The Scanned Image

    Note: If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
  • Page 70 Uninstalling Your Applications for Mac OS Note: Make sure you installed EPSON Software Updater. 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 71: Installing Your Applications

    6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.

  • Page 72: Technical Specifications

    User's Guide Technical Specifications Technical Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Flatbed color Photoelectric device Color CCD line sensor Effective pixels 7,020×10,200 at 600 dpi Light source White LED Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 9600 dpi (in 1 dpi increments)

  • Page 73: Dimensions And Weight Specifications

    User's Guide Technical Specifications Dimensions and Weight Specifications Dimensions * DS-50000: Width: 640 mm (25.1 inches) Depth: 468 mm (18.4 inches) Height: 156 mm (6.1 inches) DS-60000/DS-70000: Width: 640 mm (25.1 inches) Depth: 522 mm (20.6 inches) Height: 289 mm (11.4 inches)

  • Page 74: Environmental Specifications

    User's Guide Technical Specifications Environmental Specifications Temperature When operating 5 to 35 °C (41 to 95 °F) When stored –25 to 60 °C (–13 to 140 °F) Humidity When operating 10 to 80% (without condensation) When stored 10 to 85% (without condensation) Operating conditions Ordinary office or home conditions.
  • Page 75 User's Guide Technical Specifications The UNIX File System (UFS) for Mac OS is not supported.

  • Page 76: Standards And Approvals

    User's Guide Standards and Approvals Standards and Approvals Standards and Approvals for European Models Low Voltage Directive 2006/95/EC EN 60950-1 EMC Directive 2004/108/EC EN55032 Class B EN55024 EN 61000-3-2 EN 61000-3-3 Standards and Approvals for Australian Model AS/NZS CISPR22 Class B...

  • Page 77: Where To Get Help

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 78: Help For Users In Taiwan

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 79: Help For Users In Singapore

    User's Guide Where to Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 80: Help For Users In Indonesia

    ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline Phone: +62-1500-766 Fax: +62-21-808-66-799 Our Hotline team can help you with the following over the phone or fax: ❏ Sales enquiries and product information ❏ Technical support Epson Service Center Province Company Name Address Phone E-mail JAKARTA Epson Sales and Wisma Keiai Lt.
  • Page 81 Center Samarinda Kelurahan Sempaja Selatan escsmd@epson-indonesia.co.id Kecamatan Samarinda UTARA - SAMARINDA - KALTIM escsmd.support@epson-indonesia.co.id SURABAYA Epson Sales & Jl. Haji Abdul Wahab Saimin, Ruko 031- 5120994 Service Surabaya Villa Bukit Mas RM-11, Kec. Dukuh sby-technical@epson-indonesia.co.id (barat) Pakis, Surabaya - 60225 sby-admin@epson-indonesia.co.id...

  • Page 82: Help For Users In Hong Kong

    Kec.Sirimau - Ambon 97127 For other cities not listed here, call the Hot Line: 08071137766. Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

  • Page 83: Help For Users In Malaysia

    Where to Get Help Internet Home Page http://www.epson.com.hk Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 84: Help For Users In The Philippines

    Accessible 9am to 6pm, Monday through Saturday (Except public holidays) Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

This manual is also suitable for:

Ds-60000Ds-70000

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