Epson DS-790WN User Manual page 209

Solving Problems
Messages
DNS error. Check DNS settings.
Authentication error. Check the
location, user name and password.
Communication error. Check the Wi-Fi/
network connection.
The file name is already in use. Rename
the file and scan again.
Scanned file(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
Checking the Point where the Error Occurred
When saving scanned images to the shared folder, saving process proceeds as following. You can then check the
point where the error occurred.
Items
Connecting
Logging on to the
computer
Checking the folder to
save
>
Problems Starting Scanning
Solutions
Cannnot connect to the computer. Check the following.
❏ Make sure that the address in the contacts list on the scanner and the address
of the shared folder are the same.
❏ If the IP address of the computer is static and is set manually, change the
computer name in the network path to the IP address.
Example: \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN
❏ Make sure that the computer is turned on and does not sleep. If the computer
sleeps, you cannot save scanned images to the shared folder.
❏ Temporarily disable the computer's Firewall and security software. If this clears
the error, check the settings in the security software.
❏ If Public network is selected as the network place, you cannot save the
scanned images to the shared folder. Set the forward settings for each port.
❏ If you are using a laptop computer and the IP address is set as DHCP, the IP
address may change when reconnecting to the network. Obtain the IP address
again.
❏ Make sure the DNS setting is correct. Contact your network administrator
about the DNS settings.
❏ The computer name and the IP address may differ when the management
table of the DNS server is not updated. Contact your DNS server administrator.
Make sure the user name and the password are correct on the computer and the
contacts on the scanner. Also, make sure that the password has not expired.
Cannot communicate with a network folder that is registered on the contacts list.
Check the following.
❏ Make sure that the address in the contacts list on the scanner and the address
of the shared folder are the same.
❏ Access rights for the user in the contacts list should be added on the Sharing
tab and the Security tab of the shared folder's properties. Also, the
permissions for the user should be set to "allowed".
Change the file name settings. Otherwise, move or delete the files, or change the
file name on the shared folder.
There is not enough disk space on the computer. Increase the free space on the
computer.
Operation
Connect to the computer from the scanner.
Log on to the computer with the user name and
the password.
Check the network path of the shared folder.
>
Cannot Save Scanned Images to the Shared Folder
Error Messages
DNS error. Check DNS settings.
Authentication error. Check the location,
user name and password.
Communication error. Check the Wi-Fi/
network connection.
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