Tesla MODEL X 2021 Owner's Manual page 302

Troubleshooting Alerts
(UMC_a013)
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your
Mobile Connector cannot monitor the wall plug adapter temperature, charge current is
automatically reduced to 8A.
It is recommended that you try the following troubleshooting steps:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall
outlet.
2. Make sure the connection between the wall plug adapter and the main body of your Mobile
Connector is secure.
a. Disconnect the wall plug adapter completely from the main body of your Mobile
Connector.
b. Fully reinsert the wall plug adapter into the main body of your Mobile Connector by
pushing it into the socket until it snaps into place.
3. Try charging again by plugging the Mobile Connector, including wall plug adapter, fully into
the wall outlet.
4. If the alert persists, try using a different wall plug adapter (see steps above to make sure the
adapter is fully connected to your Mobile Connector).
a. If the alert is no longer present, the issue is likely with the wall plug adapter you were
using previously.
b. If the alert persists, the issue is likely with your Mobile Connector.
It is recommended that you obtain another wall plug adapter or Mobile Connector as needed,
based on the troubleshooting steps above.
In the meantime, you can continue to charge with the same equipment. The charge rate will be
reduced, as charge current will be limited to 8A while this condition persists.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's
(UMC_a014)
Wall plug adapter error - Charge rate reduced
Plug adapter fully into Mobile Connector and retry
Your Mobile Connector is unable to communicate with the wall plug adapter. Because your
Mobile Connector cannot identify the type of wall outlet the wall plug adapter is connected to,
charge current is automatically reduced to 8A.
It is recommended that you try the following troubleshooting steps:
1. Unplug your Mobile Connector, including the wall plug adapter, completely from the wall
outlet.
300
for more details. Additional third-party charging stations may
manual.
MODEL X Owner's Manual