Tesla MODEL X 2021 Owner's Manual page 296

Troubleshooting Alerts
This can sometimes be caused by a hardware issue specific to the external charging equipment,
which prevents the charging equipment from switching power to the vehicle on or off when
requested. It could also occur due to another condition affecting the external charging
equipment, the power source it is connected to, or your vehicle itself.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(PCS_a053)
Charge rate reduced - Unexpected voltage drop
Remove extension cords / Have wiring inspected
Charging speed has been reduced because the onboard charger in your vehicle has detected a
large voltage drop during charging.
Likely causes of this issue include:
• Problems with the building wiring and/or the wall outlet.
• An extension cord or other wiring that cannot support the requested charge current.
This issue can also result from turning on electric devices that draw a lot of power from the
same branch circuit while the vehicle is charging.
If this issue has occurred multiple times at your normal charging location, contact an electrician
to inspect the electrical installation. They should check the following:
• Any installed charging equipment and its connection to the building wiring.
• The building wiring, including any wall outlet used with a Mobile Connector.
• The electrical connection to the power utility line where it enters the building.
Discuss with the electrician whether the charge current on the vehicle should be lowered, or if
the installation should be upgraded to support a higher charge current.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with multiple, different types of charging equipment at different locations.
• Contact an electrician to inspect the wiring and equipment at your normal charging
location.
294
for more details. Additional third-party charging stations may
Charging & Adapter Product Guides. If using other
MODEL X Owner's Manual