Tesla MODEL X 2021 Owner's Manual page 283

It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the
cable into the charge port inlet. AC charging should no longer be limited, and DC Fast
Charging / Supercharging should be available.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Make sure the charge cable is fully inserted during charging.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 164
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
For more information on charging, see
(CP_a055)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging
equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights,
displays, or other indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment's power source.
• If attempting to charge at a public station and power is unable to be restored, contact the
station operator.
• If attempting to charge at a private station (for example: charging at home) and power is
unable to be restored, contact an electrician.
If the equipment is powered, try charging the vehicle using different external charging
equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Make sure the external charging equipment is powered.
• Try charging with multiple, different types of charging equipment.
Consumer Information
Troubleshooting Alerts
for more details. Additional third-party charging stations may
Charging & Adapter Product
Charging Instructions on page
Guides. If using other
204.
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