Table of Contents
Advertisement
The alert should clear in a short time, and cabin air conditioning performance should return to normal. In some cases,
the alert and vehicle behavior will continue until supercharging is complete.
If the alert persists over multiple drives and is accompanied by other alerts that indicate potential issues with the
A/C system, contact Tesla Service at your convenience to schedule an A/C system inspection.
(UMC_w002)
Unable to charge - Mobile Connector GFCI tripped
Disconnect and retry or use different equipment
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has
interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port,
or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for pooled water or unusual levels of moisture.
• If you find excessive moisture, wait and let both the inside area of the charge port and the exposed portion of the
charge handle dry sufficiently before trying again.
Inspect the charge equipment for damage.
• If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
• If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with multiple, different types of charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the
owner's
manual.
(UMC_w004)
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Detects the wall outlet voltage is too high.
OR
• Detects an unexpected increase in supply voltage from the wall outlet.
Try charging the vehicle with a different wall outlet.
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact
an electrician to inspect the building wiring connection to that outlet.
Consumer Information
Troubleshooting Alerts
Maps and Navigation on page 146
for more
product's
257
Advertisement
Table of Contents
