Tesla MODEL X 2015 Owner's Manual page 244

Troubleshooting Alerts
• Try charging with multiple, different types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see
(CHGS_f083)
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This condition could occur due to power supply disturbances caused by the external charging equipment or by the
electrical power grid. In some cases, this condition can even result from turning on nearby electric devices that draw
a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
This alert is often accompanied by other alerts that can help you identify and troubleshoot the condition. Start by
investigating any other displayed alerts that relate to charging.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging your vehicle with a different wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely with the original wall
outlet. It is recommended that you contact an electrician to inspect the building wiring connection to that
outlet.
◦ If your vehicle still does not start to charge, or does not continue to charge as expected, the issue may be with
the Mobile Connector or the electrical grid.
• If using a Wall Connector, try charging your vehicle with different charging equipment like a Mobile Connector
powered by a separate wall outlet.
◦ If your vehicle starts to charge and continues to charge as expected, the issue was likely with the Wall
Connector. Contact an electrician to inspect the building wiring connection to the Wall Connector. They should
make sure that all wires are properly connected and torqued according to the installation guide for the Wall
Connector.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different wall outlets.
• Try charging with multiple, different types of charging equipment at different locations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
242
Guides. If using other external charging equipment, refer to the
Charging Instructions on page
Guides. If using other external charging equipment, refer to the
Maps and Navigation on page 146
178.
Maps and Navigation on page 146
MODEL X Owner's Manual
for more
for more