Tesla MODEL X 2015 Owner's Manual page 248

Troubleshooting Alerts
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or
the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted,
the charge port latch will not engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Make sure the charge cable is fully inserted during charging.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see
(CHG_u007)
Charging equipment reports error
Check equipment for error code or message
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle
from charging.
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the
equipment. Consult the equipment owner's manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
(CHG_u010)
External charging equipment error detected
Try different charging equipment
AC charging cannot begin due to a condition that prevents your vehicle from charging with AC power. DC fast
charging / Supercharging should still function as expected.
246
Guides. If using other external charging equipment, refer to the
Charging Instructions on page
Guides. If using other external charging equipment, refer to the
Maps and Navigation on page 146
178.
Maps and Navigation on page 146
MODEL X Owner's Manual
for more
for more