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Appendix B. Getting help and technical assistance
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This appendix contains information about where to go for additional
information about IBM System Cluster 1350 and what to do if you experience a
problem with it.
Before you call
Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Use the troubleshooting information in your system documentation, and use the
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Check for updated technical information, hints, tips, or new device drivers at the
v Check common answers to questions about IBM clusters. To subscribe to the
v If you suspect a software problem, see the information for the operating system
v If you still experience a problem, contact Hardware Service and Support (see
v The label containing the serial number can be found on the purchase order or in
© Copyright IBM Corp. 2007
diagnostic tools that come with your system. Information about diagnostic tools
is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem
Determination and Service Guide on the IBM Documentation CD that comes with
your system.
Note: For some IntelliStation models, the Hardware Maintenance Manual and
Troubleshooting Guide is available only from the IBM support Web site.
Cluster 1350 InfoCenter Web site. Go to http://publib.boulder.ibm.com/cluster/.
CSM mailing list, go to http://www-124.ibm.com/developerworks/oss/
mailman/listinfo/csm. To subscribe to the XCAT mailing list, go to
http://www.xcat.org.
or program.
below). Be sure to have the following information available when you call.
Machine type: 1410 (or 1417-11LX)
Model: 42L (42X or 25X)
Serial number:
the rack cabinet.
– The 1410 models 42L and 42X rack model and serial number label is located
in the rear, on the left rack panel, near the 26-U slot. You can have cabling
obstructing the view of the label. Carefully move the cables apart to read the
serial number.
– The 1410 model 25X rack model and serial number label is located in the
front, on the bottom-right of the rack unit, near the 1-U slot.
– The 1417 model 17X rack model and serial number is generally located in the
rear, on the bottom-right.
– The 1417 model 11X rack model and serial number is generally located in the
rear, on the bottom-right.
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