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Troubleshooting
Note
Use the full installation procedure to install a new system. The new system completely
replaces the contents of the drive and might be needed to restore or reload an IP561. This
procedure erases any configuration database on the appliance. For information about how
to complete the full installation procedure, see the current release notes. The release notes
are located on the Nokia customer support Web site as listed in the
"Nokia Contact
Information"
on page 3.
Unable to Connect to Network Voyager Using the Ethernet Port, But
Console Access Works
Problem Using the wrong Ethernet cable.
Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a
straight-through cable if you are connecting to a hub. For cabling information, see
"Connecting
Network Interfaces"
on page 39.
Problem Wrong link speed.
Solution Use the CLI over the console connection to verify the interface configuration and fix
it if necessary.
Common Ethernet Problems—Connectivity with Attached Device
Problem No link light.
Solution You might have used the wrong cable. Use a crossover cable between an IP561 and
a host, and a straight-through cable between an appliance and a hub.
Problem Solid data and activity LED.
Solution You might have set the wrong speed. Verify that the speeds match on each end of the
Ethernet connection (10 Mbps or 100Mbps).
Problem High collision rate on the hub.
Solution Disconnect connections one at a time until the problem is localized to one computer
and troubleshoot further.
Appliance Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
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Nokia IP561 Security Platform Installation Guide
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