V-ZUG CombiSteamer V4000 Operating Instructions Manual page 56

9 Trouble-shooting
9 Trouble-shooting
You may be able to trouble-shoot the following malfunctions yourself. If not, note down
the error message in full (message, F and E numbers) and call Customer Services.
9.1 Error messages
Message
▪ «FX/EXX»
▪ «UX/EXX»
▪ «Residual heat
– Do not re-
move the water
tank.»
▪ «Descaling
failed – Appli-
ance was not
descaled.»
56
Possible cause
▪ Various situations can
lead to an error mes-
sage.
▪ Disruption in the
power supply.
▪ The temperature of
the water in the boiler
is too high.
▪ Used unsuitable de-
scaler.
▪ Descaling was not
carried out correctly.
Solution
▸ Acknowledge the error message by
touching «OK».
▸ Switch the power supply off for about
1 minute.
▸ Switch the power supply back on.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 60).
▸ Disconnect from the power supply.
▸ Contact Customer Services.
▸ Acknowledge the error message by
touching «OK».
▸ Switch the power supply off for about
1 minute.
▸ Switch the power supply back on.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 60).
▸ Disconnect from the power supply.
▸ Contact Customer Services.
▸ Wait for it to cool down (this can take
up to 30 minutes).
For safety reasons, the water is not
pumped off until it has dropped below a
certain temperature.
The appliance can still be used.
▸ Descale again using the recommen-
ded descaler.
▸ If the message does not disappear
after repeating the descaling process
several times, note down the error
message in full along with the serial
number (SN) of the appliance (see
page 60).
▸ Contact Customer Services.