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13. PRODUCT FAILURE
WHAT TO DO IF MY MACHINE BREAKS DOWN?
If you bought your product in a store:
a) Empty the fuel tank.
b) Make sure that your machine is complete with all accessories supplied, and clean! If this is not the case,
the repairer will refuse the machine.
Go to the store with the complete machine and with the receipt or invoice.
If you bought your product on a website:
a) Empty the fuel tank.
b) Make sure that your machine is complete with all accessories supplied, and clean! If this is not the case,
the repairer will refuse the machine.
c) Create a SWAP-Europe service ticket on the site: https://services.swap-europe.com When making the
request on SWAP-Europe, you must attach the invoice and the photo of the nameplate (serial number).
d) Contact the repair station to make sure it is available before dropping off the machine.
Go to the repair station with the complete machine packed, accompanied by the purchase invoice and the
station support sheet downloadable after the service request is completed on the SWAP-Europe site
For machines with engine failure from manufacturers BRIGGS & STRATTON, HONDA and RATO, please
refer to the following instructions.
Repairs will be done by approved engine manufacturers of these manufacturers, see their site:
• http://www.briggsandstratton.com/eu/fr
• http://www.honda-engines-eu.com/fr/service-network-page;jsessionid=5EE8456CF39CD572AA2AEEDFD
290CDAE
• https://www.rato-europe.com/it/service-network
Please keep your original packaging to allow for after-sales service returns or pack your machine
with a similar cardboard box of the same dimensions.
For any question concerning our after-sales service you can make a request on our website https://
services.swap-europe.com
Our hotline remains available at +33 (9) 70 75 30 30.
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