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Paper Jam Problems
3.
Paper is jammed inside the printer – Turn off the printer
and open the print hood by releasing the hood lock. Remove the
jammed paper and reinstall the paper roll. Close the hood properly
and firmly. Then turn on the printer for operation.
If the auto cutter is jammed, the print hood will be locked.
Please first resolve the auto cutter problems per description in
next item and then come back to deal with the paper jam. Never
force open the print hood. Please also clear away any
contaminants accumulated in the cutter track above the thermal
elements.
Auto Cutter Track
Thermal Elements
Auto Cutter Problems
4.
In case any foreign materials like a staple or paper clip or
excessive paper scraps fall into the auto cutter mechanism the
auto cutter may lock up and so does the print hood. In such case,
please pull the cutter cover forward to expose the cutter
mechanism. Apply some mechanical assistance below to reset the
cutter blade back to its home position. Please lift up if exist a
transparent protective cover over the adjustment wheel. Turn this
wheel downward. When the cutter blade returns to its standard
position, a hole in the plastic gear will show up in the window as
illustrated below. Then aim the guide of the cutter cover and push
it back to position when finish. The lock up of the print hood can
then be released after this problem solved.
Please use manual cutter as temporary alternative measure
once the auto cutter malfunctioned.
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