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Troubleshooting
OTHERS
Prompt Tone
FAQ
Error 11: I'm stuck, please help me
Error 12: Please place me correctly!
Basic Parameters
Error 13: Please check if my wheels have become blocked somewhere
Troubleshooting
Error 14: Please check if the main brush has become stuck
Error 15: Please check if the side brushes have become stuck
Error 16: What's going on? Where is the charging base?
Error 17: Oh dear! Program error, please restart me
Error 18: Error encountered initiating shutdown
Error 19: Low battery, please recharge
Error 20: To shut me down, please place me away from the charging base
Safety information
General
Safety information
Limitations
Safety information
Laser
Safety information
Warning
Safety information
Battery and Charging
Warranty Policy
Period
Solution
The robot is stuck
The robot is tilted
The driving wheel is stuck or twisted
The main brush is twisted or stuck
The side brush is twisted or stuck
The charging base can't be found or is not plugged
in
Abnormalities are caused by an unknown break-
down, restart the robot
The robot reminds the user and shuts down
automatically or is recharged
When the battery level is too low and the robot is
not on the charging base, cleaning is triggered
(the battery level is lower than 10%)
The robot shuts down when charged on the
charging base
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