Telephone Support; Before Calling Gateway Customer Care - Gateway M465 Reference Manual

Telephone support

Before calling Gateway Customer Care

Warning
To avoid bodily injury,
do not attempt to
troubleshoot your
notebook problem if:
• Power cords or plugs
are damaged
• Liquid has been
spilled into your
notebook
• Your notebook was
dropped
• The case was
damaged
Instead, unplug your
notebook and contact
a qualified computer
technician.
TV out is not working
Make sure that you have activated TV out.
■
For more information, see
display on a television" on page
Make sure that the television is turned on
■
and that the S-Video cable is connected
correctly.
Televisions in different countries use
■
different standards. If you are traveling, you
may need to change the TV Out mode. For
more information, see
on a television" on page
If you have a technical problem with your
notebook, follow these recommendations
before contacting Gateway Customer Care:
Make sure that your notebook is
■
connected correctly to a grounded
AC outlet that is supplying power. If you
use a surge protector, make sure that it is
turned on.
If a peripheral device, such as a keyboard
■
or mouse, does not appear to work, make
sure that all cables are plugged in securely.
If you have recently installed hardware or
■
software, make sure that you have installed
it according to the instructions provided
with it. If you did not purchase the
hardware or software from Gateway, see
the manufacturer's documentation and
technical support resources.
Telephone support
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