Page 1 REFERENCEGUIDE ®...
Page 3: Table Of Contents
Accessing the online User Guide ......2 Gateway contact information ......3 Gateway model and serial number .
Page 4 Changing advanced settings ......60 Activating and using Hibernate mode ....61 www.gateway.com...
Page 5 Chapter 6: Traveling with Your Notebook ..63 Packing your notebook ........64 Traveling by air .
Page 6 Telephone support ........115 Before calling Gateway Customer Care ....115 Telephone numbers .
Page 7: Chapter 1: About This Reference
CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 8: About This Guide
CHAPTER 1: About this reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive.
Page 9: Gateway Contact Information
The label on the bottom of your notebook Important The label shown in this contains information that identifies your section is for notebook model and its features. Gateway informational Customer Care will need this information if you purposes only. Label information varies by call for assistance.
Page 10: For More Information
CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway’s Support page at the Web address shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.
Page 11: Chapter 2: Checking Out Your Notebook
CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area...
Page 12: Front
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Speaker Battery charge indicator Component Icon Speakers LCD panel release latch Battery charge indicator Power indicator Microphone jack Headphone jack Headphone jack Microphone jack Power indicator Description Provide audio output when headphones or amplified speakers are not plugged in.
Page 13: Left
Left Kensington lock slot S-Video out jack Component Icon Kensington™ lock slot S-Video out jack Ventilation Modular bay Ventilation fan Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug an S-Video device, such as a television, into this jack.
Page 14: Right
CHAPTER 2: Checking Out Your Notebook Right PC Card slot Component Icon PC Card slot IEEE 1394 port Memory card reader USB ports Ethernet jack Memory card reader USB ports IEEE 1394 port Ethernet jack Description Insert one Type II PC Card into this slot. For more information, see “Adding and removing a PC Card”...
Page 15: Back
Component Icon Modem jack Back Power connector Component Icon Power connector Monitor port Description Plug a dial-up modem cable into this jack. For more information, see “Connecting the dial-up modem” on page Description Plug the AC adapter cable into this connector. Plug an analog VGA monitor or projector into this port.
Page 16: Bottom
The hard drive is located in this bay. For more information, see drive kit” on page Includes the Customer Care contact information. For more information, see “Gateway contact information” on page Slide to release the main battery. For more information, see “Changing batteries” on page Connect the optional port replicator to this port.
Page 17: Keyboard Area
Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing notebook power settings” on page Keyboard area “Adding or replacing “Gateway model and Power button Keyboard Microphone Optional EZ Point pointing...
Page 18 CHAPTER 2: Checking Out Your Notebook Component Icon Keyboard Microphone EZ Point pointing device buttons (optional) Touchpad Status indicators EZ Point pointing device (optional) Description Provides all the features of a full-sized, computer keyboard. For more information, “Using the keyboard” on page Record audio through this microphone.
Page 19: Chapter 3: Using Your Gateway Notebook
CHAPTER 3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Page 20: Connecting The Ac Adapter
CHAPTER 3: Using Your Gateway Notebook Connecting the AC adapter You can run your notebook using an AC adapter Warning Do not attempt to or your notebook’s main or optional secondary disassemble the AC battery. The battery(ies) was shipped to you adapter.
Page 21: Protecting From Power Source Problems
Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, “Gateway contact information” on page Protecting from power source problems During a power surge, the voltage level of...
Page 22: Connecting The Dial-Up Modem
CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Your notebook has a built-in 56K modem that Warning To reduce the risk of you can use to connect to a standard telephone fire, use only No. 26 line. AWG or larger telecommunications line cord.
Page 23: Connecting To A Cable Or Dsl Modem Or To A Network
Connecting to a cable or DSL modem or to a network Connecting to a cable or DSL modem or to a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network.
Page 24: Starting Your Notebook
CHAPTER 3: Using Your Gateway Notebook Starting your notebook Warning Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution...
Page 25: Restarting (Rebooting) Your Notebook
Restarting (rebooting) your notebook If your notebook does not respond to keyboard, Important If your notebook does touchpad, or mouse input, you may have to not turn off close programs that are not responding. If immediately, closing unresponsive programs does not restore complete the following your notebook to normal operation, you may...
Page 26: Using The Status Indicators
CHAPTER 3: Using Your Gateway Notebook Using the status indicators Status indicators inform you when a drive is Important If none of the being used or when a button has been pressed indicators are on, you that affects how the keyboard is used. The status may need to press indicators are located below the touchpad.
Page 27: Using The Keyboard
Using the keyboard Your notebook features a full-size keyboard that Tips & Tricks You can attach an functions the same as a desktop computer external keyboard to keyboard. Many of the keys have been assigned the notebook or alternate functions, including shortcut keys for optional port replicator using a USB Windows, function keys for specific system...
Page 28: System Key Combinations
CHAPTER 3: Using Your Gateway Notebook Key type Icon System keys Numeric keypad Windows key Application key Arrow keys Navigation keys System key combinations When you press the F the same time, your notebook performs the action identified by the text or icon on the key.
Page 29 Press and hold F , then press this system key... To... Turn the optional wireless network on or off. For more information, see “Wireless Networking” in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 30 CHAPTER 3: Using Your Gateway Notebook Press and hold F , then press this system key... To... Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display.
Page 31: Using The Ez Pad Touchpad
Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two Tips & Tricks For instructions on buttons, and a scroll zone. how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse or touchpad settings”...
Page 32 CHAPTER 3: Using Your Gateway Notebook To... Do this... Move the pointer on the screen. Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen.
Page 33 To... Do this... Move an object on the screen. Using the EZ Pad touchpad Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to appropriate part of the screen.
Page 34: Using The Optional Ez Point Pointing Device
CHAPTER 3: Using Your Gateway Notebook Using the optional EZ Point pointing device The EZ Point™ consists of a pointing device and Important Your notebook was two buttons. sent from Gateway with the pointing device turned on. For instructions on how to...
Page 35: Replacing The Ez Point Pointing Device Cap
If you need to purchase additional caps, visit the Accessory Store at accessories.gateway.com. Turning the touchpad or pointing device on or off You can turn the touchpad and optional Tips &...
Page 36 CHAPTER 3: Using Your Gateway Notebook Click/Double-click the Mouse icon. The Mouse Properties dialog box opens. Click the Device Settings tab. Select the device you want to turn on or turn off, then click Enable or Disable.
Page 37: Adjusting The Volume
Windows, see “Adjusting the Volume” in the online User Guide. Turning your wireless radio on or Your Gateway notebook may have a Warning Radio frequency factory-installed wireless networking card. wireless communication can interfere with equipment on commercial aircraft.
Page 38 CHAPTER 3: Using Your Gateway Notebook Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, hospitals, and oxygen...
Page 39: Chapter 4: Using Drives And Accessories
CHAPTER 4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using an optional port replicator • Installing a printer or other peripheral device •...
Page 40: Changing Modules
CHAPTER 4: Using Drives and Accessories Changing modules Your notebook’s modular bay supports different bay modules, such as a CD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. Important If the remove hardware icon does not appear on the taskbar, click the show...
Page 41 Remove the optional security screw if your notebook has one. Security screw Slide the bay module release latch. The module moves out slightly. Slide the bay module out. Firmly push the new bay module straight into the bay until the latch clicks into place. Reinstall the optional security screw if your notebook has one.
Page 42: Using The Cd Or Dvd Drive
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Page 43 If your drive has this logo... ROM/R/RW Using the CD or DVD drive This is your drive type... Multi-format double layer DVD RW drive ± Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video...
Page 44: Using A Cd Or Dvd
CHAPTER 4: Using Drives and Accessories Using a CD or DVD Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.
Page 45: Using The Memory Card Reader
Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
Page 46: Removing A Memory Card
CHAPTER 4: Using Drives and Accessories Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook.
Page 47: Using An Optional Port Replicator
Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. Using an optional port replicator Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time.
Page 48: Installing A Printer Or Other Peripheral Device
CHAPTER 4: Using Drives and Accessories Installing a printer or other peripheral device Your notebook or optional port replicator has Important Before you install a one or more of the following ports: IEEE 1394 printer, scanner, or (also known as Firewire other peripheral Serial Bus (USB), and S-Video (digital video).
Page 49: Connecting A Usb Printer, Scanner, Or Digital Camera
Connecting a USB printer, scanner, or digital camera Your notebook has a four USB ports for Important USB devices may have connecting devices such as a diskette drive, flash special installation drive, printer, scanner, camera, keyboard, or instructions. See your mouse.
Page 50: Viewing The Display On A Projector Or Monitor
CHAPTER 4: Using Drives and Accessories Viewing the display on a projector or monitor You can use your notebook for giving Important Press F +F4 to switch presentations by connecting an external between viewing the monitor or projector to your monitor (VGA) port. display on the LCD Your notebook supports simultaneous LCD and panel and viewing the...
Page 51: Viewing The Display On A Television
Viewing the display on a television The S-Video out jack on your notebook lets you Important The dialog boxes view your notebook display on a television shown in this section screen using a standard S-Video cable. are for demonstrative purposes only and may not represent the screens on your notebook.
Page 52: Ordering Accessories
DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. EZ Point pointing device cap Order replacement caps for the EZ Point pointing device from Gateway.
Page 53 Ordering accessories Port replicators Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.
Page 54 CHAPTER 4: Using Drives and Accessories...
Page 55: Chapter 5: Managing Power
CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings...
Page 56: Monitoring The Battery Charge
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to Important If the power cord or provide an exceptional balance of performance battery icon does not and portability. Your notebook uses the latest appear on the taskbar,...
Page 57: Changing Batteries
Warning Danger of explosion if a battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
Page 58: Installing A Secondary Battery
AC power. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
Page 59: Recalibrating The Battery(Ies)
Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, “Gateway contact information” on page 3...
Page 60: Extending Battery Life
CHAPTER 5: Managing Power Extending battery life Conserving battery power To conserve power while using the battery(ies) Tips & Tricks For more information to power your notebook: about using power management settings, “Changing notebook power settings” on page Tips & Tricks For more information about using Hibernate mode, see...
Page 61: Using Alternate Power Sources
Using alternate power sources To extend battery life, use alternate power sources whenever possible. Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery(ies): If traveling internationally, take electrical ■ adapters. Save the battery(ies) for times when you cannot use a power adapter.
Page 62: Changing Notebook Power Settings
CHAPTER 5: Managing Power Using power saving modes Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.
Page 63: Changing The Power Scheme
Changing notebook power settings You can change the function of your notebook’s power button, Standby system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and activating Hibernate mode.
Page 64 CHAPTER 5: Managing Power To change the power scheme: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. Click/Double-click the Power Options icon. The Power Options Properties dialog box opens.
Page 65: Changing Alarm Options
Changing alarm options Alarms can alert you when the battery charge is Help and Support low. For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow.
Page 66: Changing Advanced Settings
CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different Help and Support power saving modes to the power button and For more information Standby system key. You can also select which about changing the power saving mode is activated when you close power management settings, click Start, the LCD panel.
Page 67: Activating And Using Hibernate Mode
Activating and using Hibernate mode Hibernate (also called save to disk) writes all Help and Support current memory (RAM) information to the hard For more information drive, then turns your notebook completely off. about using Hibernate The next time you turn on your notebook, it mode, click Start, then click Help and reads the memory information from the hard...
Page 68 CHAPTER 5: Managing Power in the Power Options Properties dialog box and in the Shut Down Windows dialog box. To use Hibernate mode: As an automatic power savings mode: ■ Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use.
Page 69: Chapter 6: Traveling With Your Notebook
CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...
Page 70: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook Traveling by air Dial-up modem Remove all peripheral devices and cables. ■ Remember to pack those you will need while traveling. Pack your notebook securely into a ■ briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
Page 71: Radio Frequency Wireless Connections
Radio frequency wireless connections Radio frequency wireless connections Take a telephone line tester to check for ■ unsafe lines, especially if you are traveling internationally. Take remote access information with you ■ so you can connect to your ISP while outside of your usual calling area.
Page 72: Files
CHAPTER 6: Traveling with Your Notebook Files Security Copy your working files from your desktop ■ computer to your notebook before you travel. If you need to access your desktop ■ computer files from your notebook while traveling, set up your desktop computer for remote access.
Page 73: Power
If you forget your password, you must return your notebook to Gateway for service. Power Additional tips Use a startup password to restrict access to ■ your notebook. The startup password is set using the BIOS utility.
Page 74 CHAPTER 6: Traveling with Your Notebook Carry proof of ownership or a merchandise ■ passport when traveling internationally. Consult your insurance company and ■ credit card company to learn about emergency travel assistance if your notebook is lost or damaged. Take your recovery discs (see “Drivers and ■...
Page 75: Chapter 7: Maintaining Your Notebook
CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs...
Page 76: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your ■ notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.
Page 77: Cleaning Your Notebook
Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: Cleaning the exterior Always turn off your notebook and other Warning When you shut down peripherals before cleaning any components.
Page 78: Cleaning The Keyboard
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down.
Page 79: Chapter 8: Upgrading Your Notebook
CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...
Page 80: Preventing Static Electricity Discharge
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge The components inside your notebook are Warning To avoid exposure to extremely sensitive to static electricity, also dangerous electrical known as electrostatic discharge (ESD). voltages and moving parts, turn off your Before installing or replacing components, notebook, unplug the power cord, modem...
Page 81: Adding Or Replacing Memory Modules
Your notebook uses memory modules called Important Use only memory SO-DIMMs (Small Outline Dual Inline Memory modules designed for Modules). The modules are available in various your Gateway capacities and any module can be placed in any notebook. slot. Tools Required...
Page 82 CHAPTER 8: Upgrading Your Notebook Tips & Tricks The screw hole is marked with a K. Remove the keyboard screw. Loosen the six memory bay cover screws (these screws cannot be removed). Screws Use the thumb notch to lift the memory bay cover, then remove it.
Page 83 Adding or replacing memory modules If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot.
Page 84: Replacing The Hard Drive Kit
CHAPTER 8: Upgrading Your Notebook Tips & Tricks The screw hole is marked with a K. Replacing the hard drive kit If you would like more hard drive capacity, you Tools Required can replace your original drive with a You need a small higher-capacity drive.
Page 85 Print the “Recovering Your System” chapter from the online User Guide for use in Step Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in the online User Guide. Follow the guidelines under static electricity discharge”...
Page 86 CHAPTER 8: Upgrading Your Notebook If your new hard drive already includes the hard drive bay cover, go to -OR- If you need to move the hard drive bay cover from your old hard drive to your new hard drive, go to Step Remove the four screws that secure the hard drive to the hard drive bay cover.
Page 87 Slide the new hard drive kit into your notebook, then replace the screws that secure the hard drive kit to the notebook. Insert the battery(ies), then turn your notebook over. Connect the optional port replicator. -OR- Connect the power adapter, modem cable, and network cable Turn on your notebook.
Page 88 CHAPTER 8: Upgrading Your Notebook...
Page 89: Chapter 9 Troubleshooting
CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
Page 90: Safety Guidelines
CHAPTER 9: Troubleshooting Safety guidelines While troubleshooting your notebook, follow Warning Do not try to these safety guidelines: troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.
Page 91: Troubleshooting
If an error message appears on the screen, ■ write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral ■ devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 92: Diskette Drive
CHAPTER 9: Troubleshooting Diskette drive The diskette drive is not recognized You see an “Access Denied” or “Write protect” error message To check IRQ usage: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.
Page 93: Display
You see a “Disk is full” error message You see a “Non-system disk” , “NTLDR is missing” , or “Disk error” error message The modular drive status indicator is lit continuously Display The screen is too dark Adjust the brightness using the system keys. Tips &...
Page 94 This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 95: Dvd Drives
DVD drives Your notebook does not recognize a disc An audio CD does not produce sound Tips & Tricks For more information about using your volume control, see “Adjusting the volume” on page The disc may not be seated correctly in the ■...
Page 96 Shut down and restart your notebook. Reinstall the audio device drivers. For more ■ information, see “Gateway Web site” in the online User Guide. Make sure that the label or side you want ■ to play is facing up, then try again.
Page 97: File Management
You cannot eject a CD or DVD Tips & Tricks For the location of the Your notebook must be turned on to remove manual eject hole, see CDs and DVDs. If you do not want to turn on your “Using the CD or DVD notebook, manually eject the disc by inserting drive”...
Page 98: Internet
CHAPTER 9: Troubleshooting You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see “Checking the hard drive for errors”...
Page 99 You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.
Page 100: Keyboard
Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Make sure that the keyboard cable is ■ plugged in correctly. Remove all extension cables and ■...
Page 101 Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. If you did not order a display device...
Page 102 1024 × 768 for computer monitors and 800 × 600 for the Gateway 42inch Plasma TV. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture. For a...
Page 103 colorful motion video look its best. Generally, video will look better on a larger display device. Age of the TV—Newer TVs usually ■ have more advanced features, produce a better quality picture, and support higher screen resolutions. The Media Center video display will likely be better on a newer model TV.
Page 104 For more information, review the FAQ topic at www.gateway.com. Adjust the display device brightness, ■ contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com.
Page 105: Memory
Memory You see a “Memory error” message Tips & Tricks For more information about installing memory, see “Adding or replacing memory modules” on page Help and Support For more information You see a “Not enough memory” error about troubleshooting message memory errors, click Start, then click Help and Support.
Page 106 CHAPTER 9: Troubleshooting Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. Make sure that the modem cable is less ■ than 6 feet (1.8 meters) long.
Page 107 Check for line noise (scratchy, crackling, or ■ popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.
Page 108 CHAPTER 9: Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K.
Page 109 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port...
Page 110: Mouse
CHAPTER 9: Troubleshooting Mouse See also The external mouse does not work The external mouse works erratically Networks (wired) You cannot see the other computers on your Help and Support wired Ethernet network For more information about network troubleshooting, click Start, then click Help and Support.
Page 111 Make sure that the router is plugged into ■ a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. Make sure that all computers on your ■...
Page 112: Networks (Wireless)
CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet You cannot connect to your home network Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
Page 113 Your connection on the network seems Important Note any antenna intermittent or your wireless network is placement constraints running slower than you expect in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network...
Page 114 CHAPTER 9: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web You are in a wireless network, but no available networks are listed in the Windows XP Wireless Networking utility Your wireless network is listed as a preferred network, but it has an “x”...
Page 115 Internet Explorer is unable to access the Internet You cannot see other computers on your network You cannot connect to your network Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
Page 116: Passwords
The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your...
Page 117: Printer
Your notebook is not working on battery power Tips & Tricks For instructions on inserting your main and optional secondary battery, see “Changing batteries” on page Tips & Tricks For instructions on recalibrating your main and optional battery, see “Recalibrating the battery(ies)”...
Page 118 CHAPTER 9: Troubleshooting You see a “Printer queue is full” error message Make sure that the printer is online. Many ■ printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.
Page 119: Sound
You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in Tips &...
Page 120: Status Indicators
CHAPTER 9: Troubleshooting Status indicators The status indicators are not functioning Touchpad Touchpad is not working The notebook is not responding when you click or tap on the touchpad The pointer moves unexpectedly Video The projector or external monitor is not working Make sure the status indicators are turned ■...
Page 121: Telephone Support
If you have recently installed hardware or ■ software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. Telephone support ““Viewing the...
Page 122: Telephone Numbers
CHAPTER 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers...
Page 123 Sales information about available systems. Telephone support How to reach www.gateway.com/ answers Gateway Customer Care telephone numbers vary by country or region. See the label on the bottom of your notebook. 800-827-6364 (US) 888-265-4357 (Canada) 888-888-2075 (US) 888-387-7752 (Canada)
Page 124: Self-Help
Search box, then click the arrow. Tutoring Answers by Gateway service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource...
Page 125 More than Training 450 online courses from Learn are available from With Learn With Gateway Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual...
Page 126 CHAPTER 9: Troubleshooting...
Page 127: Appendix A: Safety, Regulatory, And Legal Information
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 128: Important Safety Information
APPENDIX A: Safety, Regulatory, and Legal Information Important safety information Your Gateway notebook is designed and tested Warning Always follow these to meet the latest standards for safety of instructions to help information technology equipment. However, to guard against ensure safe use of this notebook, it is important...
Page 129 Some notebook are equipped with a ■ three-wire power cord to make sure that the notebook is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
Page 130: Regulatory Compliance Statements
APPENDIX A: Safety, Regulatory, and Legal Information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Low power, Radio transmitting type devices Warning Radio frequency (radio frequency (RF) wireless communication wireless...
Page 131 Gateway believes these wireless device. devices are safe for use. Regardless of the power levels, care should be taken to minimize human Warning contact during normal operation.
Page 132: United States Of America
APPENDIX A: Safety, Regulatory, and Legal Information Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has...
Page 133 The FCC has set a general guideline of 20 cm Caution In order to comply with (8 inches) separation between the device and FCC requirements this the body, for use of a wireless device near the transmitter must not body (this does not include extremities). This be operated (or co-located) in device should be used more than 20 cm...
Page 134 FCC declaration of conformity Responsible party: Caution Changes or Gateway Companies, Inc. modifications not expressly approved by 610 Gateway Drive, North Sioux City, SD 57049 Gateway could void (605) 232-2000 Fax: (605) 232-2023 the FCC compliance and negate your authority to operate Product: the notebook.
Page 135 Regulatory compliance statements Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
Page 136 APPENDIX A: Safety, Regulatory, and Legal Information When programming or making test calls to emergency numbers: The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the...
Page 137 (8 inches) from the body when wireless devices to use it. Contact Gateway for service. are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as...
Page 138 APPENDIX A: Safety, Regulatory, and Legal Information Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Page 139: Laser Safety Statement
Japan Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD Warning Use of controls or drives comply with the appropriate safety adjustments or standards, including IEC 825. The laser devices in performance of these components are classified as “Class 1 Laser...
Page 140: Environmental Information
In some cases, your “end of life” product ■ may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. If you need further assistance in recycling, ■...
Page 141: Notices
Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential...
Page 142 Trademark Acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation.
Page 143: Index
Index AC adapter connecting connector international adapters accessories purchasing safety precautions acoustic handset coupler alarms application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button audio CD cleaning...
Page 144 DSL modem to Ethernet to network video camera www.gateway.com connections audio broadband Internet cable modem dial-up modem digital camera digital video camera docking DSL modem Ethernet external audio...
Page 145 USB port digital video camera connecting IEEE 1394 port directional keys diskette troubleshooting diskette drive locating replacing drive module status indicator troubleshooting display properties switching troubleshooting docking port double-clicking double-tapping dragging drives changing modular drives diskette DVD/CD-RW DVD±RW hard drive...
Page 146 USB port keys application arrow brightness directional function LCD brightness LCD/CRT navigation numeric keypad Standby system system key combinations toggle display Windows labels Microsoft Certificate of model number serial number laser printer latch battery LCD panel release modular bay www.gateway.com Authenticity...
Page 147 LCD panel cleaning release latch switching display troubleshooting LCD/CRT system key line protector line tester lock cable Kensington cable maintenance cleaning Media Center troubleshooting memory installing purchasing removing replacing troubleshooting memory card reader locating memory cards supported using microphone...
Page 148 USB port programs closing unresponsive opening projector adding color quality display properties port screen resolution using radio approval authorities radio frequency wireless connections www.gateway.com adapter...
Page 149 See memory rebooting notebook recalibrating battery recharging battery replacing See installing resetting notebook restarting notebook right-clicking safety caring for notebook general precautions guidelines for troubleshooting static electricity scanner installing USB port screen cleaning resolution troubleshooting screen objects getting information...
Page 150 Gateway Learning Libraries Learn With Gateway travel tips troubleshooting audio automated system device installation diskette drive display DVD drive faxes files general guidelines...
Page 151 USB port VGA port video monitor port projector port S-Video out jack troubleshooting VGA port video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook Windows Product Key Code wired Ethernet troubleshooting wireless Ethernet...
Page 152 Index www.gateway.com...
Page 154 MAN MYSTIQUE C HW REF R2 11/06...

This manual is also suitable for:

Mx6708 Mx6710 Mx6708h

Gateway M465 Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Notebook

Chapter 3: Using Your Gateway Notebook

Chapter 4: Using Drives and Accessories

Chapter 5: Managing Power

Chapter 6: Traveling with Your Notebook

Chapter 7: Maintaining Your Notebook

Chapter 8: Upgrading Your Notebook

CHAPTER 9 Troubleshooting

Appendix A: Safety, Regulatory, and Legal Information

Index

Quick Links

Troubleshooting

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Summary of Contents for Gateway M465

This manual is also suitable for:

Table of Contents