Troubleshooting Guide - Waygate Technologies Everest Mentor Visual iQ VideoProbe Operating Manual

Troubleshooting Guide

Image
Condition Causes
Images are distorted • Ensure FOV is correct for
or blurred within the inspection.
normal range.
• OTA is not threaded onto the
camera head securely.
• The optical surfaces are dirty.
• Missing O-Ring on proximal
body
• No OTA or head guard is
installed on camera tip.
Image quality is Various
otherwise poor.
No image appears in Various
the display.
(Hard Keys are lit)
Actions
• Try a different tip optic
• Reinstall the optical tip. See "To Attach an Optical Tip"
• Clean the optical tip and the camera head. See
Cleaning a Probe"
• Inspection proximal body under maginification to ensure O-ring is intact and proximal lens is clean.
• The MViQ 6.1mm diameter probes require the use of the 6.1mm headguard supplied. This headguard is
unique to the MViQ 6.1mm in that it contains an aperture unlike previous product generations. .
• If available connect a different probe to handset.
• If image quality issue is associated with a specific probe contact Waygate Technologies to obtain a return
material authorization (RMA).
• Verify that the probe is properly seated and latched. See
• Reboot system.
• If available connect a different probe to handset.
• If image quality issue is associated with a specific probe contact Waygate Technologies to obtain a return
material authorization (RMA)
• Point the probe tip toward a bright light and see if image appears. If image appears, the problem may be
associated with light output. If no light output, contact Waygate Technologies to obtain a return material
authorization (RMA).
• If a DisplayPort cable was purchased, connect to a DisplayPort capable monitor. Determine whether an
image appears on it.
"Inspecting and Cleaning an Optical Tip"
"To Install a Probe"
and "Inspecting and
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