Terms You Should Know; Custopak Basic Features; Consultation Hold - Verizon CENTREX CUSTOPAK Manual

TERMS YOU SHOULD KNOW

Confirmation Tone
Three short bursts of tone heard when using some CustoPAK
features. The confirmation tone lets you know you have completed
the activation or deactivation of the features.
Regional Calling Area
The area within which Verizon can provide local and regional toll
calling services.
Switch Type
This term identifies the types of equipment in Verizon's central
office that handles your telephone service. Your switch type is
shown on the front cover of this guide. It is very important to be
aware of your switch type, as it may affect which features are
available with your CustoPAK system.
Switchhook
The buttons or bar generally located under the receiver on a
standard desk telephone or electronic set. The switchhook initiates
dial tone and is used to operate some of the CustoPAK features.
Tap
Flash
Recall
Link
These terms refer to preprogrammed buttons on some telephones,
that when used replace the switchhook. If your telephone is
equipped with one of these buttons, always use it instead of the
switchhook to operate the CustoPAK features.
Voice Messaging Services
Verizon Answer Call and Verizon Voice Mail service offerings.
Mailbox
Associated with Voice Messaging services, a mailbox is where your
announcement and messages are stored.
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CustoPAK BASIC STANDARD FEATURES
The features listed in this section are automatically included
on each of your CustoPAK lines. These basic features are the
backbone of your new CustoPAK system. Three of these features,
Consultation Hold, Call Transfer and Three-Way Calling provide you
with the functionality of a built-in second line, when using
the features.

CONSULTATION HOLD

Consultation Hold allows you to temporarily put an existing call on
hold and make another call. The original caller will not hear your
second call. This feature allows you to quickly verify information
and reduce costly and time-consuming callbacks.
To use this feature:
Tell the person to whom you are speaking that you are going to
put them on hold.
Press the switchhook*.
Listen for dial tone.
Dial the third person.
Consult with the third person, let the third person hang up.
Press the switchhook twice.
Resume original conversation.
*
If your telephone has a tap/flash/recall or link button, whenever you see the word switchhook in the dialing instructions,
use that button.
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