Related Manuals for Verizon CENTREX CUSTOPAK
Summary of Contents for Verizon CENTREX CUSTOPAK
- Page 1 User guide for VERIZON C ENTREX ® USTO Telephone Number Verizon Telephone Number 1.800.837.4966 Switch Type: GTD-5 5ESS DMS 100 EWSD DMS 10 SIP...
- Page 2 Thank You for Selecting Verizon Centrex CustoPAK® Service.
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Page 3: Table Of Contents
Call Forwarding – Don’t Answer ............16 Features Comparison ................41 Call Forwarding – Variable ..............17 Important Numbers ..................43 Call Hold ....................19 Verizon Numbers ..................43 Call Pick-Up ..................... 20 Personal Numbers ..................45 Call Restrictions ..................22 Call Waiting-Originating ..............22 Appendix Intercom Code Charts................ -
Page 4: Introduction To This Guide
Before you begin using your new CustoPAK system, it is important Service Center and the Repair Center. We are here to help you and to know your switch type, or the type of equipment in the Verizon we look forward to serving you now and in the future. -
Page 5: Overview Of Your Custopak System
CustoPAK charges and a change office. That also means you have purchased a reliable, worry-free back to your previous Verizon service if you are not satisfied and telephone system, as our central offices are monitored 24 hours a notify us within 30 calendar days. -
Page 6: Terms You Should Know
Consultation Hold, Call Transfer and Three-Way Calling provide you with the functionality of a built-in second line, when using Regional Calling Area the features. The area within which Verizon can provide local and regional toll calling services. CONSULTATION HOLD Switch Type Consultation Hold allows you to temporarily put an existing call on This term identifies the types of equipment in Verizon’s central... -
Page 7: Call Transfer
CALL TRANSFER THREE-WAY CALLING Call Transfer allows you to transfer a call to any other number either Three-Way Calling allows you to have a three-way conference call within or outside of your CustoPAK system. You can speak with the by adding another party to an existing call, maximizing your line called person to announce the call before completing the transfer. -
Page 8: Touch-Tone
Please refer to the Important Numbers section on pages 43-45. preprogrammed by Verizon. See the Appendix in the back of this guide for the Intercom Code Chart for your switch type. -
Page 9: Automatic Callback
AUTOMATIC CALLBACK CALL FORWARDING OPTIONS This feature allows you to be called back when you Your CustoPAK system can be equipped with one or all of its five reach a busy line within your CustoPAK system. Call Forwarding options. You may select or combine these features When the line becomes free the system will ring your to meet your business needs. -
Page 10: Call Forwarding - Busy Line
The forwarding number must be If the person answers, tell them you are forwarding programmed by Verizon. This feature can be combined your calls. Hang up. with Call Forwarding Busy. If the number is busy or is not answered, hang up and repeat steps immediately. -
Page 11: Call Hold
To cancel this feature: CALL HOLD Pick up the handset. CustoPAK Call Hold enables you to place a call on hold for an extended period of time — provided neither Listen for dial tone. you nor the other person hangs up — freeing up the Press line to make another call. -
Page 12: Call Pick-Up
Call Pick-Up can help your company improve customer service, by reducing missed calls and costly, time- consuming callbacks. Call Pick-Up Groups are preprogrammed by Verizon. To use this feature: To answer another ringing telephone in your Call Pick-Up Group: Pick up the handset. -
Page 13: Call Waiting-Originating
These restrictions To use this feature: must be programmed by Verizon. Unless otherwise After hearing a Call Waiting tone: specified, the default option is unrestricted incoming Tell the person to whom you are speaking that you and unrestricted outgoing calling capability. -
Page 14: Tone Block-Cancel Call Waiting
TONE BLOCK-CANCEL CALL WAITING DIRECTED CALL PICK-UP When you do not wish to be disturbed or interrupted Directed Call Pick-Up allows you to answer any ringing during an important call on a line that is equipped line within the CustoPAK system by dialing an access with Call Waiting- Terminating, you can temporarily code and the assigned intercom code of the ringing deactivate Call Waiting. -
Page 15: Directed Call Pick-Up With Barge-In
The hunting arrangement is someone else answers the call before you, including fixed and must be programmed by Verizon. the owner of the line, a tone will be heard by the calling parties, you will then “Barge-In” or be added to the call, INSIDE OUTSIDE RINGING establishing a three-way conversation. -
Page 16: Speed Calling
To add or change any of these features after your initial installation, Press unless your switch type is DMS 10, contact your Verizon representative. then press CALL BLOCK Listen for dial tone. Call Block gives you the ability to block up to six (6) Press the Speed Code Number to be programmed. -
Page 17: Call Park
Listen for confirmation tone. CALLER ID WITH ANONYMOUS CALL REJECTION You will hear voice prompts which will Caller ID, along with the compatible display telephones or separate Caller ID box, lets you view the number of give instructions. the incoming call before you answer the phone. Caller Follow the voice prompts. -
Page 18: Directed Call Park
CALLER ID EXECUTIVE BUSY OVERRIDE Caller ID provides the listed name of the calling party Executive Busy Override allows access to a busy along with the calling number on calls made from line within the CustoPAK system, thus establishing specially equipped central offices within your regional a three-way call between two internal stations and a calling area. -
Page 19: Priority Call
PRIORITY CALL BUSY REDIAL Priority Call allows you to program up to six (6) When activated after reaching a busy signal to a numbers within your regional calling area, to ring with number within your regional calling area, the system a special ring, enabling you to recognize when you are will continue to call the number for up to 30 minutes receiving an incoming call from an important caller. -
Page 20: Return Call
RETURN CALL SELECT CALL FORWARDING Return Call allows you to automatically return the Select Call Forwarding allows you to program up to last incoming call. Use this feature to reach a call you six (6) external numbers to be forwarded to another missed. -
Page 21: Voice Messaging And Custopak
Hang up immediately. Hang up. Voice Messaging applies to either Verizon Answer Call or Verizon Voice Mail service. Local usage charges apply, where applicable, for calls to the voice messaging system telephone number. Local usage charges apply, where applicable, for calls to the voice messaging system telephone number. -
Page 22: Telephone Equipment Interactions
3⁄4 of a second. on each of your telephone lines. These restrictions are programmed in the Verizon Central Office and can only be changed by placing an Please check with your equipment vendor or manufacturer to see if order with Verizon. -
Page 23: Important Numbers
The hours for the BSC in your area can be found in the Customer If your telephone set is equipped with a redial button, it will give you Guide section of your local telephone directory and on the Verizon one-button access to the last number you called. Where available, Internet Home Page. -
Page 24: Personal Numbers
Fax Machine For problems with the wiring inside your business, you may repair it yourself, hire a contractor or an electrician, or call Verizon. Verizon does this type of repair for a fee based on the amount of time and the cost of the materials required to correct the problem. For information on these services, contact your Verizon representative. -
Page 25: Appendix
5E, DMS 100 and SIP ................49 which can be found on the front cover of this guide. These intercom codes have been programmed by Verizon. Instructions for using the DMS 10 ......................50 Intercom are found below and also on page 12 of this guide. -
Page 26: And Ewsd (Siemens)
1A AND EWSD (SIEMENS) INTERCOM CODE CHART 5E, DMS 100 AND SIP INTERCOM CODE CHART Name Code Telephone Number Name Code Telephone Number... -
Page 27: Speed Calling List Charts
SPEED CALLING LIST CHARTS DMS 10 INTERCOM CODE CHART The following charts are provided for you to list your Speed Calling Name Code Telephone Number codes. The length of your individual speed calling list is determined by your switch type. Your switch type can be found on the front cover of this guide. - Page 28 1A SPEED CALLING LIST 5E SPEED CALLING LIST Name Code Telephone Number Name Code Telephone Number...
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Page 29: Dms 100 And Sip
DMS 100 AND SIP SPEED CALLING LIST EWSD (S ) SPEED CALLING LIST IEMENS Name Code Telephone Number Name Code Telephone Number... -
Page 30: Feature Availability By Switch Type
DMS 10 SPEED CALLING LIST FEATURE AVAILABILITY BY SWITCH TYPE Name Code Telephone Number Features Switch Type DMS100 EWSD DMS 10 Basic Standard Features Consultation Hold Call Transfer Three-Way Calling Touch-Tone Intercom Selectable Standard Features Automatic Callback Call Forwarding Busy Call Forwarding Don’t Answer Call Forwarding Variable Call Hold... - Page 31 YOUR CustoPAK FEATURE SELECTIONS Feature Telephone Numbers Basic Features Assume Dial “9” Call Hold Call Transfer Consultation Hold Direct Inward/Outward Dialing (DID/DOD) Distinctive Ringing (Inside/Outside Ringing) Intercom Dialing Three-Way Calling Touch-Tone Selectable Features Automatic Callback Call Forwarding Call Forwarding – Busy Line Call Forwarding –...
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