Directed Call Pick-Up With Barge-In; Hunting; Inside Outside Ringing - Verizon CENTREX CUSTOPAK Manual

DIRECTED CALL PICK-UP WITH BARGE-IN

This feature allows you to answer any ringing line
within the CustoPAK system by dialing an access code
and the assigned intercom code of the ringing line. If
someone else answers the call before you, including
the owner of the line, a tone will be heard by the calling
parties, you will then "Barge-In" or be added to the call,
establishing a three-way conversation.
To use this feature:
To answer any specific ringing telephone or to enter a
call that has already been answered:
Lift the receiver.
Listen for dial tone.
Press
Listen for second dial tone.
Dial the intercom code assigned to the
ringing number.
If the call has already been answered:
The other parties will hear a tone.
You will "Barge-In" or be added to the call.
NOTE:
Any of the parties can hang up without terminating
the call.
26
.

HUNTING

Hunting allows calls to "rollover" to another line
when the called number is in use, eliminating busy
signals and increasing your company's accessibility by
expanding call coverage. The hunting arrangement is
fixed and must be programmed by Verizon.

INSIDE OUTSIDE RINGING

CustoPAK Inside Outside Ringing allows you to
distinguish between internal and external incoming
calls, allowing you to greet customers and other
callers from outside of your system more
professionally. Internal calls — calls placed by
someone else within the CustoPAK system by using
the Intercom feature — will have a single ring. External
calls — calls made from outside of your CustoPAK
system — will be identified by a double ring. This
feature differs from the ringing provided by some
telephone systems. The ringing feature of a telephone
system is usually preprogrammed to identify which
set is ringing. CustoPAK Inside Outside Ringing is
programmed by Verizon.
27