Call Forwarding - Busy Line; Call Forwarding Don't Answer; Call Forwarding Variable - Verizon CENTREX CUSTOPAK Manual

CALL FORWARDING BUSY
This feature automatically forwards your calls to a
pre- determined number (either inside or outside
of your CustoPAK system) when your line is busy.
Call Forwarding Busy will improve your customer
service by forwarding calls to alternate answering
points, ensuring that incoming calls are covered. The
forwarding number must be programmed by Verizon.
This feature may be combined with Call Forwarding
Don't Answer.

CALL FORWARDING DON'T ANSWER

This feature automatically forwards your calls to a
pre- determined number (either inside or outside of
your CustoPAK system) when no one can pick up the
call. Call Forwarding Don't Answer will improve your
customer service by forwarding calls to alternate
answering points, such as voice mail systems or
receptionists. The forwarding number must be
programmed by Verizon. This feature can be combined
with Call Forwarding Busy.
NOTE:
If you forward your calls outside your CustoPAK
system, local, regional toll or long distance charges to
the forwarded-to number apply, as applicable.
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CALL FORWARDING VARIABLE

This Call Forwarding option allows you to temporarily
forward calls to another number, either inside or
outside of your CustoPAK system. When activated, it
overrides Call Forwarding Busy and Call Forwarding
Don't Answer and gives your employees the
mobility and flexibility to redirect calls to virtually
any telephone. Use Call Forwarding Variable for
telecommuting and after hours phone coverage.
To use this feature:
Pick up the handset.
Listen for dial tone.
.
Press
Listen for dial tone.
Dial the telephone number to which calls are to
be forwarded.
If the person answers, tell them you are forwarding
your calls. Hang up.
If the number is busy or is not answered, hang up
and repeat steps immediately.
You will hear confirmation tone (three short tones).
Your calls will be forwarded until you deactivate
the forwarding arrangement.
NOTE:
When activated, incoming calls will ring 1⁄2 ring to
remind you that the line is forwarded.
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