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Verizon Quest NSQ412 Owner's Manual

Four-line caller id telephone
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F o u r - L i n e C a l l e r I D T e l e p h o n e
NSQ412
O
WNER'S MANUAL

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Summary of Contents for Verizon Quest NSQ412

  • Page 1 F o u r - L i n e C a l l e r I D T e l e p h o n e NSQ412 WNER’S MANUAL...

  • Page 2: Table Of Contents

    Conference Operation...24 Do Not Disturb Operation...24 The Volume Key Operation...24 Battery Low Warning...24 POWER FAILURE OPERATION...25 Line Status Indication...25 Disabling Unused Lines...25 Non-Square Operation...25 ADVANCED FEATURE OPERATION...26 Viewing the Directory...26 Programming the Directory...26 NSQ412 Four-Line Caller ID Telephone Owner’s Manual...
  • Page 3 The Caller ID for Call Waiting Feature...36 MESSAGE WAITING AND NEW CID INDICATION...37 PROGRAMMING THE STATION...38 Getting Started...38 Language Programming ...39 NSQ412 Four-Line Caller ID Telephone Owner’s Manual Time and Date Programming...40 Programming the Station Number...41 Message Waiting Indicator Programming...41 Ringer On or Off Programming...42 Ringer Type Programming...43...

  • Page 4: Fcc Information

    This equipment may not be used on a coin service line provided by the Telephone Company. Connection to party lines is subject to state tariffs. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 1...

  • Page 5: Important Safety Instructions

    5. Slots and openings in the cabinet back or bottom are provided for ventilation, to protect it from over NSQ412 Four-Line Caller ID Telephone Owner’s Manual 2 heating. These openings must not be blocked or covered. The open- ings should never be blocked by placing the product on the bed, sofa, rug, or other similar surface.
  • Page 6 D. If the product has been dropped or the cabinet has been damaged. E. If the product exhibits a dis- tinct change in performance. SAVE THESE INSTRUCTIONS NSQ412 Four-Line Caller ID Telephone Owner’s Manual 3...

  • Page 7: Introduction

    (English/Spanish) • eight speed dial locations that each hold up to 24-digits. The speed dial locations can be programmed for NSQ412 Four-Line Caller ID Telephone Owner’s Manual 4 special network feature codes such as Call Forward and Auto Call Return •...

  • Page 8: The Box Contents

    Check the carton carefully for the following items. You should have: Keep the box and all packing materials for storing or shipping the NSQ412. Keep all printed literature and proof of pur- chase for reference. On the base unit bottom, there is a serial number. Please write it below for future reference: NSQ 412 SERIAL NUMBER: ______________________________________ NOTE: The Time/Date and Station Number should be programmed before using each station.

  • Page 9: Key And Indicator Descriptions

    Page key (Auto)Redial key Intercom key DND key Mute key Dial keys Speaker key Hold/Transfer key NSQ412 Four-Line Caller ID Telephone Owner’s Manual 6 Navigation keys Caller key Ring LED MSGWait/NewCID LED CID List key Volume Directory key Conf key...
  • Page 10 The integrated LED will indicate the headset status. [CALLER] key: Used to show other screens when more than one line is ringing. Ring LED: Flashes when the station is ringing. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 7...
  • Page 11 [REMOVE] key: Used to delete the pro- gramming or Caller ID in the display. [SAVE] key: Used to store the displayed NSQ412 Four-Line Caller ID Telephone Owner’s Manual 8 programming. [PROGRAM] key: Used to start the pro- gramming operation.
  • Page 12 Verizon AE style wall jacks. Low Profile Stand Mounting holes: Used with the stand for a low profile desk installation. High Profile Stand Mounting Holes: Used with the stand for a high profile desk installation. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 9...

  • Page 13: Gettingstarted

    Installation Preparation Installing the NSQ412 is easy as long as you do a little planning before starting. Locate each station within ten feet of an a. c. power outlet and seven feet of the telephone jacks. The maximum amount of telephone wire that can be between two stations is 600 feet.
  • Page 14 NSQ412. Line 2/Jack Line 3/Jack Line 2/Jack Line 3/Jack 555-2222/jack 2 555-3333/jack 3 555-2222/jack 1 555-3333/jack 2 555-2222/jack 1 555-4444/jack 2 NSQ412 Four-Line Caller ID Telephone Owner’s Manual 11 Line 4/Jack Line 4/Jack 555-4444/jack 4 555-5555/jack 2 555-5555/jack 3...

  • Page 15: Installing The Telephone On A Desk Or Table

    Installing the Telephone on a Desk or Table Once the telephone jack-wiring configu- ration is determined, proceed with NSQ412 Four-Line Caller ID Telephone Owner’s Manual 12 installing the telephone. NOTE: Do not connect the a. c. power adapter until instructed to do so.

  • Page 16: Installing The Telephone On A Wall

    The following instructions show how to connect four telephone lines to the NSQ412. As few as one line can be con- nected. 1. Carefully remove all of the telephone components from their packing 2.
  • Page 17 Route the adapter cord through the A. C. Adapter Hook on the station’s back. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 14 If you are installing the NSQ412 to screws, skip down to step 12.
  • Page 18 See the Quick Reference Card to begin using it immediately. Refer to the Programming section of this manual for customizing the sta- tion’s operation and the Feature Sections for advanced operation and use. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 15...

  • Page 19: Basic Features

    Basic Features LED Illumination The NSQ412 LEDs will indicate the station’s status. The follow- ing chart identifies the different patterns that can occur during use. LED Illumination LED State Specification dark solid dark solid lit fast flash 0.125S off, 0.125S on, repeatedly slow flash 0.5S off, 0.5S on, repeatedly...

  • Page 20: Ringer Status

    This is displayed if the phone is with setup your phone" factory default settings when the a. c. adapter is plugged in. (This prompt will be canceled if the [PROGRAM] is pressed.) NSQ412 Four-Line Caller ID Telephone Owner’s Manual 17...

  • Page 21: Answering A Call

    NOTE: When multiple lines are ring- ing simultaneously, picking up the hand- set will cause the telephone to answer NSQ412 Four-Line Caller ID Telephone Owner’s Manual 18 the CO Line which has the Caller ID info in the display.

  • Page 22: Switching Between Handset, Handsfree And Headset

    (up to 59 minutes and 59 seconds), then begin counting again at 00:00. The timer will start over when- ever the CO Line status is changed (such as placed on hold, or flash activat- ed, etc.). NSQ412 Four-Line Caller ID Telephone Owner’s Manual 19...

  • Page 23: Hold Operation

    The hold is released by any system tele- phone pressing the held [CO Line] key. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 20 Transferring a Call to Another Station To transfer a CO Line to another system telephone, press the [HOLD/TRANSFER] key.

  • Page 24: Prime Line Preference

    [INTERCOM] key, the intercom trunk will be automati- cally released. Any station can pick up an intercom call directed to another station. To do so, press the [INTERCOM] key. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 21...

  • Page 25: Paging Operation

    To answer an intercom call in the head- set mode, press the [INTERCOM] key (if the handsfree mode activates, press the [HEADSET] key). NSQ412 Four-Line Caller ID Telephone Owner’s Manual 22 Paging Operation To page a specific station, press the [PAGE] key. The LCD will display:...

  • Page 26: Paging All Stations

    The tone dialing will continue until the telephone is hung up or the [FLASH] key is pressed (then the dial mode reverts back to pulse). NSQ412 Four-Line Caller ID Telephone Owner’s Manual 23...

  • Page 27: Conference Operation

    D N D 1 2 C I D : 1 0 0 / 1 9 8 Press the [DND] key again to cancel the NSQ412 Four-Line Caller ID Telephone Owner’s Manual 24 function. The LCD display will return to the idle state.

  • Page 28: Power Failure Operation

    13 and 14 will not. Station 11 can trans- fer the Line 3 call to station 12 (which is in the same group), but cannot to sta- tions 13 and 14 (because they are in a different group). NSQ412 Four-Line Caller ID Telephone Owner’s Manual 25...

  • Page 29: Advanced Feature Operation

    < > : s e l e c t P u b l i c / P r i v a t e NSQ412 Four-Line Caller ID Telephone Owner’s Manual 26 P r i v a t e D I R <...
  • Page 30 < > : s e l e c t S a v e d ! S a v e S P D # ? < > : s e l e c t S a v e d ! NSQ412 Four-Line Caller ID Telephone Owner’s Manual 27...

  • Page 31: Viewing A Directory Entry

    < > : s e l e c t P u b l i c / P r i v a t e NSQ412 Four-Line Caller ID Telephone Owner’s Manual 28 Rotate the [JOG] knob to scroll to the item for viewing.

  • Page 32: Dialing A Directory Entry

    P u b l i c D I R < > : s e l e c t P u b l i c / P r i v a t e NSQ412 Four-Line Caller ID Telephone Owner’s Manual 29...

  • Page 33: Viewing A Speed Dial Entry

    Any change to the Public Directory of a station will automatically cause the Public Directory of each station to be updated. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 30 Also, all directories may be updated when a new station is added to the sys- tem.

  • Page 34: Dialing A Speed Dial Entry

    Check with your local phone company to con- firm that both of these services are avail- able in your area. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 31...

  • Page 35: Setting Up The Caller Id Operation

    1 2 : 0 8 P J A N E D O E 5 5 5 3 3 3 3 NSQ412 Four-Line Caller ID Telephone Owner’s Manual 32 When the calling number originates from the area code that matches one pro-...
  • Page 36 CO Line that has the Caller ID informa- tion shown in the LCD display. NOTE 2: The display may not show the Caller ID information if the call is answered before the second ring. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 33...

  • Page 37: Viewing The Caller Id List

    Rotate the [JOG] knob counter clockwise to view the latest caller information or clockwise to view the oldest caller infor- NSQ412 Four-Line Caller ID Telephone Owner’s Manual 34 mation. For example, the LCD will dis- play: 1 2 / 2 6...

  • Page 38: Dialing A Caller Id Record

    For example, the LCD will display: S A L L Y P E T E R S 5 5 5 6 7 6 7 S A V E : s a v e ? NSQ412 Four-Line Caller ID Telephone Owner’s Manual 35...

  • Page 39: The Caller Id For Call Waiting Feature

    For example, the LCD will display: NSQ412 Four-Line Caller ID Telephone Owner’s Manual 36 ( C a l l W a i t i n g ) M A R K Q U A R K...

  • Page 40: Message Waiting And New Cid Indication

    The message indicators will go out in a short time. The message indicators can be reset to on or off for each line or all lines in pro- gramming mode. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 37...

  • Page 41: Programming The Station

    HOLD REMINDER On*/Off NEW CID LED On*/Off AREA CODEs 1 - 3 digits, Empty* RESET ALL (default values) NSQ412 Four-Line Caller ID Telephone Owner’s Manual 38 Function Language setting Calendar setting Extension number Turn on/off Message Waiting indicators Ring On/Off setting...

  • Page 42: Language Programming

    L A N G U A G E E n g l i s h T u r n D i a l S A V E : s a v e ? NSQ412 Four-Line Caller ID Telephone Owner’s Manual 39...

  • Page 43: Time And Date Programming

    D i a l > : e n t e r NSQ412 Four-Line Caller ID Telephone Owner’s Manual 40 Press the NAVIGATION [>] key to begin selecting the month. Rotate the [JOG] knob to select the month. The LCD will...

  • Page 44: Programming The Station Number

    [JOG] knob until the display shows MSGW ON/OFF. The LCD will display: M S G W O N / O F F T u r n D i a l > : e n t e r NSQ412 Four-Line Caller ID Telephone Owner’s Manual 41...

  • Page 45: Ringer On Or Off Programming

    CO Line(s) to change. Rotate the [JOG] knob to select On/Off. For exam- ple, the LCD will display: NSQ412 Four-Line Caller ID Telephone Owner’s Manual 42 L 3 M S G W O N / O F F T u r n...

  • Page 46: Ringer Type Programming

    = T y p e P r o g r a m m e d ! After approximately five seconds, the dis- play will return to the highest level of the current setting. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 43...

  • Page 47: Delayed Ring Programming

    T u r n D i a l S A V E : s a v e ? NSQ412 Four-Line Caller ID Telephone Owner’s Manual 44 • • D E L A Y R I N G...

  • Page 48: Prime Line Preference Programming

    [JOG] knob to change the CO Line. The LCD will display: G R O U P T u r n D i a l > : e n t e r • • NSQ412 Four-Line Caller ID Telephone Owner’s Manual 45...

  • Page 49: Auto-Mute Programming

    NOTE: Two different lines on the same station cannot belong to the same Group. That selection will not be avail- NSQ412 Four-Line Caller ID Telephone Owner’s Manual 46 able during programming. Press the [SAVE] key to confirm the selection. For example, the LCD will dis-...

  • Page 50: Tone Or Pulse Dial Programming

    1 . 2 s e c P r o g r a m m e d ! After approximately five seconds, the dis- play will return to the highest level of the current setting. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 47...

  • Page 51: Hold Reminder Programming

    S A V E : s a v e ? Press the [SAVE] key to confirm the NSQ412 Four-Line Caller ID Telephone Owner’s Manual 48 selection. The LCD will display: H O L D R E M I N D E R...

  • Page 52: Reset All Programming

    Reset All process. The LCD will dis- play: R E S E T A L L ? R E M O V E : r e s e t a l l NSQ412 Four-Line Caller ID Telephone Owner’s Manual 49...

  • Page 53: Care And Maintenance

    Owner’s Manual, may cause interference to radio communications. It has been tested and NSQ412 Four-Line Caller ID Telephone Owner’s Manual 50 found to comply with the limits for a Class A computing device pursuant to...
  • Page 54 2. Make sure Line 1 is common on all stations. (AUTO)REDIAL STOPS WORKING UNEXPECTEDLY 1. Make sure that the line the call was placed on is not in use. 2. Using any feature beside the volume controls will cancel (Auto)Redial. NSQ412 Four-Line Caller ID Telephone Owner’s Manual 51...

  • Page 55: Limited Warranty

    This warranty shall be invalid if the prod- uct is damaged as a result of deface- ment, misuse, abuse, neglect, accident, NSQ412 Four-Line Caller ID Telephone Owner’s Manual 52 destruction or alteration of the serial number, improper electrical voltages or...

  • Page 56: Wall Mount Template

    PLACE THIS TEMPLATE ON THE WALL THE LOCATION OF THE SCREWS IS INDICATED BY THE CENTERS OF THE CROSSED LINES. FASTEN THE SCREWS LEAVING 3/16” OF THE SCREW EXTENDING FROM THE WALL 101 MM REMOVE THIS PAGE NSQ412 Four-Line Caller ID Telephone Owner’s Manual 53...
  • Page 57 NSQ412 Four-Line Caller ID Telephone Owner’s Manual 54...

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