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Symptom
I have replaced the
press on "5", nothing happens.
My 5-year old son and his grandmother's
are no longer working with the
reader.
The
Touchpad keys aren't
properly.
Symptom
The ENTR™ mobile app is disconnected
from the door unit and/or I can't
lock on the app.
I've updated the OS on my mobile phone,
but the ENTR™ app
properly.
I'm unable to complete the 'Set Owner'
process because I can't scan the QR on the
ENTR™ package.
I have created a key for a new user, but the
user doesn't see that the key is available
even though the user is within the lock's
Bluetooth range.
I'm unable to open the door from a
distance of 10 meters / yards
I'm
strange error messages and/or
the app crashed during
ENTR™ User Manual
but when I
You need to
and holding the "#"
Both children and the elderly have
that change. If this occurs, you'll have to repeat the
Please go to
to get the product version. Contact your locksmith /
installer for further
1. Make sure your phone is
my
2. Refresh the app.
3. Only one phone can connect to ENTR™ at the same
4. Close the app, turn
5. Turn the door unit
If you are a lock owner, uninstall and then re-install the
isn't working
app. Then go to My Locks in the app and choose lock
recovery. Use your owner password to recover the lock.
If you are a user, please ask the lock owner to issue you
a new key.
1. Verify that you have a working internet
2. Try to enter the unit's serial number manually
3. Open a
1. As only one phone can connect to the lock at the same
2. Verify that you completed the key
3. Verify that the new user did not exceed the
1. The app works via a Bluetooth
2. For both security and
3. Try moving as close as possible to the lock."
1. Verify that you are using a supported mobile device and
power-up the wall reader by pressing
learning process for them.
they can use a PIN code.
mode --> Device --> Device, in order
Mobile App
4.0, and that your phone model and OS version are
approved for ENTR™.
It's possible that another user's phone is already
connected to ENTR™. If so, close the app on any other
user's phone.
turn Bluetooth back on, and open the app.
(IFEU000xxxx...).
on www.entrlock.com. "
please make sure you have closed your app.
the
you have set for this key.
be impacted by the environment.
distance should not exceed 5m from the door
OS for ENTR™ app.
for 5 seconds.
and next steps.
with bluetooth
your phone's Bluetooth. Then
and then turn it on again.
process by
, which can
reasons, the ideal
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