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Symptom
ENTR™ has started double beeping
whenever I lock or unlock the door.
The unit has started to beep constantly.
Sliders aren't responding as expected.
The touch panel isn't responding as
expected.
The latch isn't moving fully into
When I lock or unlock the unit, an error
sound occurs.
The power adaptor is not charging the
door unit.
When i fully open the door the knob is
touching the wall
Symptom
I'm having trouble pairing with the wall
reader.
I'm having trouble pairing the wall reader
with the door unit.
The wall reader's blue LED is blinking, but
the door unit isn't responding.
The touchpad isn't
I'm entering.
44
Constant Usage
This is an
charge the door unit.
1. Place the knob in the zero
2. Please consult your locksmith or installer.
Turn the unit
back on to reset it.
Turn the door unit
turning the power back on, avoid touching the front
panel
1. Pull/push the door toward the frame and observe if
the problem is solved. If so, consult your locksmiths
to adjust the door or lock case.
2. Verify that the lock is
manually using the key.
Please consult with your locksmith / installer to adjust
the door or lock case.
Make sure you are using the dedicated ENTR™ power
adaptor that was supplied with your lock. Standard 5V
power adaptors WILL NOT charge the unit.
Place a doorstop at correct
from opening too widely and damaging the knob or
nearby wall.
Fingerprint/Touchpad Reader
1. Repeat the pairing process
from both the door unit and the wall reader.
2. In some cases, if there are
interferences, there may be a need to repeat the pairing
process several
Set the door unit to pair mode, by pressing Add + Code
+ 1, then immediately set the wall reader to pair mode.
You'll have a 30 second window
back to standby mode.
Verify that the wall reader is paired to the door unit by
redoing the pairing process -- you will hear double beeps
from both devices when completed.
the PIN code
1. This
memory.
2. Make sure that the PIN code is 4 - 10 digits.
your
is low; it's
wait for 3 seconds, and then turn it
and wait for 3 seconds. When
the unit beeps.
smoothly when
you hear double beep
pairing is completed.
code already exists within the device's
ENTR™ User Manual
to
to prevent the door
the door unit reverts
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