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Maintenance
Returning the Instrument for Service
Returning the Instrument for Service
The instructions in this section show you how to properly return the instru-
ment for repair or calibration. Always call the HP Instrument Support Center
first to initiate service before returning your instrument to a service office.
This ensures that the repair (or calibration) can be properly tracked and that
your instrument will be returned to you as quickly as possible. Call this num-
ber regardless of where you are located.
Refer to "Hewlett-Packard Sales and
Service Offices" on page 5-36
for a list of service offices.
HP Instrument Support Center . . . . . . . . . . . . . . . . . . . . . . . . . (800) 403-0801
If the instrument is still under warranty or is covered by an HP maintenance
contract, it will be repaired under the terms of the warranty or contract (the
warranty is at the front of this manual). If the instrument is no longer under
warranty or is not covered by an HP maintenance plan, Hewlett-Packard will
notify you of the cost of the repair after examining the unit.
When an instrument is returned to a Hewlett-Packard service office for servic-
ing, it must be adequately packaged and have a complete description of the
failure symptoms attached. When describing the failure, please be as specific
as possible about the nature of the problem. Include copies of additional fail-
ure information (such as the instrument failure settings, data related to instru-
ment failure, and error messages) along with the instrument being returned.
5-33
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