Hp Support And Maintenance - HP 86037B Instruction Manual

Maintenance

HP Support and Maintenance

HP Support and Maintenance
On-site service by an HP customer engineer is available to ensure that your
system uptime is maximized. You can order per-incident, contractual, or cus-
tomized on-site system repair and on-site system calibration services. Just
contact your local sales office, and give the operator the name of your com-
pany and the city where you're located. Then, ask to speak with a field sales
engineer. If you're currently covered by a per-incident, contractual or custom-
ized program, contact your customer engineer through your local sales office
to obtain on-site service.
On-site System Repair
When you order one of HP's on-site system repair options, a customer engi-
neer (CE) is assigned to your company. The CE becomes intimately
acquainted with your environment and assumes personal responsibility for
managing your system's maintenance program. Your CE will also perform pre-
ventive maintenance on a regular basis.
HP offers four distinct levels of support for system repair:
• Priority Plus – Repair service 24 hours a day, seven days a week. Customers
within 100 miles of an HP support facility receive an on-site visit within four
hours
• Priority – On-site coverage from 8:00 a.m. to 9:00 p.m. Monday through Friday,
excluding HP holidays; allows scheduled maintenance to be performed after
normal working hours. Customers within 100 miles of an HP support facility re-
ceive an on-site visit within four hours
• Next Day – Provides next-day coverage from 8:00 a.m. to 5:00 p.m. Monday
through Friday, excluding HP holidays, for customers within 100 miles of an HP
support facility
• Cooperative – For customers who maintain their own systems and rely on HP
for training, replacement parts, diagnostic support tools, repair documenta-
tion, and remote backup support. Available for customers with specific sys-
tems, spares and personnel. (Ask your sales representative about
prerequisites)
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