Related Manuals for Dell Latitude 7380
Summary of Contents for Dell Latitude 7380
- Page 1 Dell Latitude 7380 Owner's Manual Regulatory Model: P28S Regulatory Type: P28S001 February 2021 Rev. A03...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Working on your computer....................7 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Before working inside your computer..........................9 Turning off your computer..............................9 Turning off your — Windows............................. 9 Turning off your computer — Windows 7.......................9 After working inside your computer.......................... - Page 4 Memory modules................................24 Removing memory module............................24 Installing memory module............................24 Heat sink .................................... 25 Removing heat sink assembly...........................25 Installing heat sink assembly.............................25 Power connector port..............................26 Removing power connector port..........................26 Installing power connector port..........................27 LED board....................................27 Removing LED board..............................27 Installing LED board..............................
- Page 5 Updating your system BIOS using a USB flash drive....................70 System and setup password............................71 Assigning a system setup password........................71 Deleting or changing an existing system setup password................. 72 Chapter 7: Troubleshooting......................73 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0............... 73 Diagnostic LED................................... 73 Contents...
- Page 6 Real Time Clock reset...............................74 Contents...
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Page 7: Chapter 1: Working On Your Computer
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 8: Esd Field Service Kit
Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer... -
Page 9: Before Working Inside Your Computer
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 10: After Working Inside Your Computer
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. -
Page 11: Chapter 2: Disassembly And Reassembly
The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Small plastic scribe Screw size list Table 1. Latitude 7380 - screw size list M2.5 x Component M2.5 x 6 M2 x 5 M2 x 3 M2.5 x 4... -
Page 12: Subscriber Identification Module (Sim) Card
Table 1. Latitude 7380 - screw size list (continued) M2.5 x Component M2.5 x 6 M2 x 5 M2 x 3 M2.5 x 4 M2 x 2.5 M2 x 2 System fan Speaker WWAN card WLAN card Power connector port... -
Page 13: Replacing Sim Card
Replacing SIM card NOTE: You can replace a SIM card only for those systems that are shipped with WWAN module. 1. Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray. 2. Use a scribe to pull the SIM card tray. 3. -
Page 14: Base Cover
Base cover Removing base cover 1. Follow the procedure in Before working inside your computer. 2. To release the base cover: a. Loosen the M2.5 x 6 captive screws (8) that secure the base cover to the computer [1]. NOTE: Exercise caution when loosening the screws. -
Page 15: Installing Base Cover
Installing base cover 1. Align the base cover tabs to the slots on the edges of the computer. 2. Press the edges of the cover until it clicks into place. 3. Tighten the M2.5 x 6.0 captive screws to secure the base cover to the computer. NOTE: Exercise caution when tightening the screws. -
Page 16: Removing 3-Cell Battery
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. -
Page 17: Removing 4-Cell Battery
Removing 4-cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. To remove the battery: a. Disconnect the battery cable from the connector on the system board [1]. b. Remove the M2 x 5 screw s (2) that secure the battery to the computer[2]. c. -
Page 18: Installing Pcie Ssd
3. Disconnect the battery cable from the connector on the system board. 4. To remove the PCIe SSD: a. Loosen the M2 x3 captive screw that secures the SSD bracket [1]. b. Remove the SSD bracket [2]. c. Slightly lift the SSD and pull out from its connector Installing PCIe SSD 1. -
Page 19: M2. Sata Solid State Drive (Ssd)
M2. SATA Solid State Drive (SSD) Removing SATA SSD 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. To remove the SATA SSD: a. -
Page 20: Speaker
Speaker Removing speaker module 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. To release the speaker module: a. Push to disconnect the speaker cable from the connector on the system board [1]. NOTE: Ensure to unroute the speaker cable from the routing clip. -
Page 21: Installing Speaker Module
Installing speaker module 1. Place the speaker module into the slots on the computer. 2. Tighten the M2.0x3.0 screws to secure the speaker to the computer. 3. Route the speaker cable through the retention clips on the computer. 4. Connect the speaker cable to the connector on the system board. 5. -
Page 22: Installing Coin Cell Battery
Installing coin cell battery 1. Affix the coin cell battery on the slot inside the computer. 2. Route the coin cell battery cable through the routing channel before connecting the cable. 3. Connect the coin cell battery cable to the connector on the system board. 4. -
Page 23: Installing Wwan Card
Installing WWAN card 1. Insert the WWAN card into the connector on the system board. 2. Connect the WWAN cables to the connectors on the WWAN card. 3. Place the metal bracket and tighten the M2.0 x 3.0 screw to secure it to the computer. 4. -
Page 24: Installing Wlan Card
Installing WLAN card 1. Insert the WLAN card into the connector on the system board. 2. Connect the WLAN cables to the connectors on the WLAN card. 3. Place the metal bracket and tighten the M2.0 x 3.0 screw to secure it to the computer. 4. -
Page 25: Heat Sink
2. Connect the battery cable to the connector on the system board. 3. Install the base cover.base cover. 4. Follow the procedures in After working inside your computer. Heat sink Removing heat sink assembly Heat sink assembly consists of heat sink and the system fan. 1. -
Page 26: Power Connector Port
1. Align the heat sink assembly with screw holders on the system board . 2. Tighten the M2.0 x 3.0 screws to secure the heat sink to the system board. NOTE: Tighten the screws in the order of the callout numbers [1, 2, 3, 4] as indicated on the heat sink. 3. -
Page 27: Installing Power Connector Port
Installing power connector port 1. Install the power connector port into the slot on the computer. 2. Place the metal bracket on the power connector port. 3. Tighten the M2.0x3.0 screw to secure the power connector port to the computer. 4. -
Page 28: Installing Led Board
Installing LED board 1. Insert the LED board into the slot on the computer. 2. Tighten the M2.0 x 2.5 screw to secure the LED board. 3. Route the LED cable through the routing channel. 4. Connect the LED cable to the system board. 5. -
Page 29: Installing Smart Card Cage
b. Slide and lift the smart card cage from the computer [2]. Installing smart card cage 1. Slide the smart card cage into the slot to align with the tabs on the computer. 2. Tighten the M2 x 3 screws to secure the smart card cage to the computer. 3. - Page 30 NOTE: Un-route the speaker cable from the routing clips from the touchpad buttons. 5. To remove the touchpad buttons board: a. Disconnect the touchpad buttons board cable from the touchpad board [1]. NOTE: The touchpad buttons board cable is below the smart card cable. Ensure to lift the latch, to release the touchpad button board cable.
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Page 31: Installing Touchpad Buttons Board
Installing touchpad buttons board 1. Insert the touchpad buttons board into the slot to align the tabs with the grooves on the computer. 2. Tighten the M2.0 x 2.5 screws to secure the touchpad buttons board to the computer. 3. Connect the touchpad buttons board cable to the connector on the touchpad board. 4. - Page 32 c. Lift the eDP bracket from the eDP cable [3]. d. Disconnect the eDP cable from its connector on the system board [4]. NOTE: In touch-configuration system, you need to remove the touch display cable that is connected to its connector on the system board.
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Page 33: Installing Display Assembly
Installing display assembly 1. Place the base of the computer on a plane surface of a table and position it closer to the edge of the table. 2. Install the display assembly to align it with the display hinge holders on the system. 3. -
Page 34: Installing Display Hinge Cap
WWAN card display assembly NOTE: To identify the number of screws, see screw list 3. Push the display hinge cap to the right. 4. Remove the display hinge cap. Installing display hinge Cap 1. Insert the display hinge cap to the display assembly. 2. -
Page 35: System Board
System board Removing system board 1. Follow the procedure in Before working inside your computer. If your computer is shipped with a WWAN card, then the removal of a blank SIM card tray is a requirement. 2. Remove the card. 3. - Page 36 NOTE: If your system is shipped with an IR camera, then the IR cable must be disconnected. The IR cable is located beneath the eDP cable connector. a. Un route the WLAN and WWAN cables from the routing channels [1]. b.
- Page 37 13. To remove the system board: a. Disconnect the M2.0x3.0 screws that secure the system board to computer [1]. b. Lift the system board away from the computer. Disassembly and reassembly...
- Page 38 14. Remove the M2.0x5.0 screws that secure the USB Type-C bracket. 15. Flip the system board, peel off the tapes securing the bracket and remove the USB Type-C port from the system board. Disassembly and reassembly...
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Page 39: Installing System Board
Installing system board 1. Align the system board with the screw holders on the computer. 2. Tighten the M2 x 3 screws to secure the system board to the computer. 3. Connect the speaker, power connector, LED board, touchpad, and USH cables to the connectors on the system board. 4. - Page 40 10. Remove the system board. 11. Disconnect the cables from the palmrest end: a. touchpad and USH board cables [1] b. keyboard backlight cable [2] c. keyboard cable [3] 12. To remove the keyboard assembly: NOTE: To identify the screws, see screw list.
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Page 41: Installing Keyboard Assembly
Installing keyboard assembly NOTE: The keyboard and the keyboard tray together are called the keyboard assembly. NOTE: The keyboard has multiple snap points on the lattice side which must be pushed down firmly at the snap points in order to secure and fit it to the replacement keyboard. 1. -
Page 42: Keyboard Lattice And Keyboard
Keyboard lattice and Keyboard Removing keyboard from keyboard tray 1. Follow the procedure in Before working inside your computer. 2. Remove the keyboard assembly 3. Remove the M2.0 x 2.0 screws that secure the keyboard to the keyboard assembly [1]. 4. -
Page 43: Palm Rest
3. Install the keyboard assembly. Palm rest Replacing palm rest 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery memory module PCIe SSD WLAN card WWAN card power connector port heat sink assembly coin cell battery speaker display assembly... - Page 44 The component that you are left with is the palm rest. 3. Replace the palm rest. 4. Install the: keyboard system board display assembly speaker coin cell battery heatsink power connector port WLAN card WWAN card PCIe SSD memory battery base cover 5.
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Page 45: Chapter 3: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • USB features • HDMI 1.4 USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. - Page 46 ● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
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Page 47: Thunderbolt Over Usb Type-C
Thunderbolt over USB Type-C Thunderbolt is a hardware interface that combines data, video, audio, and power in a single connection. Thunderbolt combines PCI Express (PCIe) and DisplayPort (DP) into one serial signal, and additionally provides DC power, all in one cable. Thunderbolt 1 and Thunderbolt 2 use the same connector [1] as miniDP (DisplayPort) to connect to peripherals, while Thunderbolt 3 uses a USB Type-C connector [2]. -
Page 48: Hdmi 1.4
● Reversible plug orientation and cable direction ● Backwards compatibility to VGA, DVI with adaptors ● Supports HDMI 2.0a and is backwards compatible with previous versions HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. -
Page 49: Chapter 4: Software
(available with Intel 6th Gen Core I processors only) ● Microsoft Windows 8.1 Professional 64 bit, (available through downgrade rights from Windows 10 Pro License only through Dell Configuration Services) (Available with Intel 6thGen Core I only) Other ● Ubuntu 16.04 LTS SP1 64 bit ●... -
Page 50: Chipset Driver
Chipset driver The chipset driver helps the system identify the components and install necessary drivers accurately. Verify that the chipset was installed in the system by checking the below controllers. Many of the common devices are visible under Other Devices if no drivers are installed. -
Page 51: Serial Io Driver
Management Engine Interface drivers Serial IO driver Verify if the drivers for Touchpad, IR camera, and keyboard and are installed. Figure 2. Serial IO driver Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Table 5. -
Page 52: Network Drivers
Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Table 6. Network drivers Before installation After installation Realtek Audio Verify if audio drivers are already installed in the computer. Table 7. Realtek audio Before Installation After Installation Serial ATA drivers Install the latest Intel Rapid Storage driver for best performance. -
Page 53: Security Drivers
Security drivers This section lists the security devices in the Device Manager. Security device drivers Verify if the security device drivers are installed in the computer. Fingerprint sensor drivers Verify if the Fingerprint sensor drivers are installed in the computer. Software... -
Page 54: Chapter 5: System Specifications
System specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Topics: •... -
Page 55: Memory Specifications
Memory specifications Feature Specification Memory One SO-DIMM slot connector Memory type DDR4 SDRAM—2133 MHz Minimum 4 GB memory Maximum 16 GB memory Video specifications Table 9. Video specifications Feature Specifications UMA controller Intel-Integrated HD Graphics 620 Intel-Integrated HD Graphics 520 (available with Intel 6th Gen Core I only) External display support On system - eDP (internal display), HDMI Type... -
Page 56: Ac Adapter Specifications
Feature Specification 42 WHr (3–cell): Length 200.5 mm (7.89 inches) Width 95.9 mm (3.78 inches) Height 5.7 mm (0.22 inch) Weight 185.0 g (0.41 lb) Voltage 11.4 VDC 60 WHr (4–cell): Length 238 mm (9.37 inches) Width 95.9 mm (3.78 inch) Height 5.7 mm (0.22 inch) Weight... -
Page 57: Port And Connector Specifications
Port and connector specifications Table 10. Temperature specifications Feature Specifications Audio Microphone-in, stereo headphones, and headset combo connectorRealtek ALC3246 ControllerStereo conversion: 24- bit (analog-to-digital and digital-to-analog)Internal interface - high-definition audio codecExternal interface - microphone-in and stereo headphones/speakers universal connector Speakers: Power: 2X2 Wrms Internal speaker amplifier: Two watts per channel Internal microphone: Digital microphone (dual microphone with camera) -
Page 58: Camera Specifications
Feature Specification Y-axis 53.0 mm X/Y position X: 1048cpi; Y:984cpi resolution Multi-touch Configurable single finger and multi-finger gestures Camera specifications Easy Remote Collaboration: ● Video conference online with an optional built-in camera ● Windows Hello feature can be enabled with IR Camera embedded Table 11. -
Page 59: Dimensions And Weight
Table 13. 13.3" (16:9) AG FHD Touch WLED 300 nits eDP 1.3 WVA Feature Specification Type FHD Anti-Glare Luminance (typical) 300 nits Dimensions (Active Area) ● Height:165.24 mm ● Width: 293.47 mm ● Diagonal: 13.3” Native Resolution 1920 x 1080 Megapixels 2.07 Pixels per Inch (PPI) - Page 60 Table 16. Temperature specifications (continued) Temperature Specifications Storage –51°C to 71°C (–59°F to 159°F) Table 17. Relative humidity —specifications Temperature Specifications Operating 10% to 90% (non-condensing) Storage 5% to 95% (non-condensing) Table 18. Altitude—maximum specifications Temperature Specifications Operating –15.2 m to 3048 m (–50 to 10,000 ft) Non-operating –15.24 m to 10,668 m (–50 ft to 35,000 ft) Storage...
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Page 61: Chapter 6: System Setup
Boot menu Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. -
Page 62: Navigation Keys
Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. -
Page 63: System Configuration Screen Options
Allows you to enable option- Always Allow Dell Docks. configuration ● When set to enabled, allows connection to the Dell WD and TB family of docks (Type-C docks) independent of USB and Thunderbolt Adapter configuration settings. ● When set to disabled, the docks will be controlled via the USB and Thunderbolt Adapter configuration settings. -
Page 64: Video Screen Options
Option Description Unobtrusive This option, when enabled, pressing Fn+F7 turns off all light and sound emissions in the system. To Mode resume normal operation, press Fn+F7 again. This option is disabled by default. Miscellaneous Allows you to enable or disable various on board devices: Devices ●... -
Page 65: Secure Boot Screen Options
Option Description Non-Admin Setup Allows you to determine whether changes to the setup options are allowed when an Administrator Changes Password is set. If disabled the setup options are locked by the admin password. The option Allow wireless switch changes is disabled by default. UEFI Capsule Allows to control whether this system allows BIOS updates via UEFI capsule update packages. -
Page 66: Intel Software Guard Extensions Screen Options
Option Description ● Save to File—Saves the key to a user-selected file ● Replace from File—Replaces the current key with a key from a user-selected file ● Append from File—Adds a key to the current database from a user-selected file ●... -
Page 67: Power Management Screen Options
● Adaptive Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. ● Primarily AC use ●... -
Page 68: Post Behavior Screen Options
Option Description If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop. NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the Advanced Battery Charge Configuration option. Type-C Options: Connector Power... -
Page 69: Virtualization Support Screen Options
Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default). VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®... -
Page 70: System Log Screen Options
3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter. -
Page 71: System And Setup Password
Figure 3. DOS BIOS Update Screen System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. -
Page 72: Deleting Or Changing An Existing System Setup Password
4. Press Esc and a message prompts you to save the changes. 5. Press Y to save the changes. The computer reboots. Deleting or changing an existing system setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. -
Page 73: Chapter 7: Troubleshooting
Troubleshooting Topics: • Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0 • Diagnostic LED • Real Time Clock reset Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0 You can invoke the ePSA diagnostics by either of the following ways : ●... - Page 74 Real Time Clock reset The Real Time Clock (RTC) reset function allows you to recover your Dell system from No POST/No Boot/No Power situations. To initiate the RTC reset on the system make sure system is in a power-off state and is connected to power source .