Contents Chapter 1: Working on your computer....................7 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Electrostatic discharge—ESD protection....................... 9 Before working inside your computer..........................9 After working inside your computer..........................10 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw size list..................................11 Subscriber Identification Module (SIM) card......................
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Installing memory module............................26 Heat sink .....................................27 Removing heat sink assembly........................... 27 Installing heat sink assembly............................. 27 Power connector port..............................28 Removing power connector port..........................28 Installing power connector port..........................29 LED board....................................29 Removing LED board..............................29 Installing LED board..............................30 Smart card module................................30 Removing smart card cage............................
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Touchpad specifications..............................55 Port and connector specifications..........................56 Communication specifications............................56 Camera specifications..............................57 Display....................................57 Dimensions and Weight..............................58 Environmental specifications............................59 Chapter 5: System setup......................60 BIOS overview................................... 60 Entering BIOS setup program............................60 Navigation keys................................. 60 One time boot menu.................................60 System setup options...............................
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Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0............... 77 Built-in self-test (BIST)..............................78 M-BIST................................... 78 LCD Power rail test (L-BIST)........................... 78 LCD Built-in Self Test (BIST)........................... 78 Diagnostic LED...................................79 Recovering the operating system..........................80 Real Time Clock reset..............................80 Backup media and recovery options..........................80...
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Steps 1.
The procedures in this document require the following tools: ● Phillips #0 screwdriver ● Phillips #1 screwdriver ● Small plastic scribe Screw size list Table 1. Latitude 7390 - screw size list M2.5 x Component M2.5 x 6 M2 x 5 M2 x 3 M2.5 x 4...
3. Remove the SIM card, if a SIM card is available from the SIM card tray. NOTE: For Latitude 7390 , the SD memory card must be removed before replacing any system components. Failure to remove the SD memory card before the disassembly of other components may result in damage to the system...
Replacing SIM card About this task NOTE: You can replace a SIM card only for those systems that are shipped with WWAN module. Steps 1. Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray. 2.
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CAUTION: Exercise caution when loosening the screws. Angle the screwdriver to match the head of the screw (front corners on the laptop base cover) to avoid a possible stripped screw head. 3. Lift the base cover from the computer. Removing and installing components...
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
Installing 3-cell battery Steps 1. Insert the battery into the slot on the computer. 2. Route the battery cable through the routing clip and connect the battery cable to the connector on the system board. NOTE: Route the battery cable, if the cable at the base of the battery is un-routed. 3.
Installing 4-cell battery Steps 1. Insert the battery into the slot on the computer. 2. Route the battery cable through the routing clip and connect the battery cable to the connector on the system board. NOTE: Route the battery cable, if the cable at the base of the battery is un routed. 3.
Removing PCIe SSD without bracket Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. To remove the PCIe SSD: a. Loosen the M2.0x3.0 captive screw that secure the SSD bracket [1]. b.
Installing PCIe SSD Steps 1. Insert the PCIe SSD card into the connector. 2. Install the SSD bracket over the PCIe SSD card. NOTE: When installing the SSD bracket, ensure that the tab on the bracket is held securely with the tab on the palm rest.
M2. SATA Solid State Drive (SSD) Removing SATA SSD Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. To remove the SATA SSD: a.
Speaker Removing speaker module Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery 4. To release the speaker module: a. Push to disconnect the speaker cable from the connector on the system board [1]. NOTE: Ensure to unroute the speaker cable from the routing clip.
Installing speaker module Steps 1. Place the speaker module into the slots on the computer. 2. Route the speaker cable through the retention clips on the computer. 3. Connect the speaker cable to the connector on the system board. 4. Connect the battery cable to the connector on the system board. 5.
Installing coin cell battery Steps 1. Affix the coin cell battery on the slot inside the computer. 2. Route the coin cell battery cable through the routing channel before connecting the cable. 3. Connect the coin cell battery cable to the connector on the system board. 4.
b. Lift the metal bracket that secures the WWAN card [2]. c. Disconnect the WWAN cables from the connectors on the WWAN card with a plastic scribe.[3]. NOTE: Ensure to press the WWAN card, and then release the cables from the connectors. d.
WLAN card Removing WLAN card Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4. To remove the WLAN card: a. Remove the M2.0 x 3.0 screw that secures the metal bracket to the WLAN card [1]. b.
5. Install the .base cover. 6. Follow the procedure in After working inside your computer. Memory modules Removing memory module Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery cable from the connector on the system board. 4.
4. Follow the procedures in After working inside your computer. Heat sink Removing heat sink assembly About this task Heat sink assembly consists of heat sink and the system fan. Steps 1. Follow the procedure in Before working inside your computer.
Steps 1. Align the heat sink assembly with screw holders on the system board and connect the fan cable to the connector on the system board.. NOTE: Ensure to first connect the fan cable to the system board before securing the heat-sink assembly onto the system board.
Installing power connector port Steps 1. Install the power connector port into the slot on the computer. 2. Place the metal bracket on the power connector port. 3. Tighten the M2.0x3.0 screw to secure the power connector port to the computer. 4.
CAUTION: Avoid pulling the cable as it would result in breaking the cable connector. Instead, use a scribe to release the LED cable from its connector. b. Unroute the LED cable from the routing channel [2]. c. Remove the M2 x 2.5 (1) screw that secures the LED board to the computer [3] d.
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3. Disconnect the battery cable from the connector on the system board. 4. Remove the PCIe SSD card 5. Remove the SATA SSD. 6. To disconnect the smart card cable: a. Disconnect the smart card cable [1]. NOTE: Ensure to gently push the connector, to avoid damage to the smart card head. b.
Installing smart card cage Steps 1. Slide the smart card cage into the slot to align with the tabs on the computer. 2. Tighten the M2 x 3 screws to secure the smart card cage to the computer. 3. Affix the smart card cable and connect it to the connector on the computer . 4.
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a. Disconnect the smart card cable [1]. b. Lift the smart card cable that is affixed to the computer [2] to reveal the touchpad buttons board cable. c. Remove the adhesive tape that secures the speaker cable to the touchpad panel [3]. NOTE: Un-route the speaker cable from the routing clips from the touchpad buttons.
Installing touchpad buttons board Steps 1. Insert the touchpad buttons board into the slot to align the tabs with the grooves on the computer. 2. Tighten the screws to secure the touchpad buttons board to the computer. 3. Connect the touchpad buttons board cable to the connector on the touchpad board. 4.
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WWAN card NOTE: To identify the number of screws, see screw list. 3. To remove the display assembly: a. Unroute the WLAN and WWAN cables from the routing channels [1]. b. Remove the M2 x 3 screws that secure the eDP bracket [2]. c.
Installing display assembly Steps 1. Place the base of the computer on a plane surface of a table and position it closer to the edge of the table. 2. Install the display assembly to align it with the display hinge holders on the system. 3.
Display hinge cap Removing display hinge Cap Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card display assembly NOTE: To identify the number of screws, see screw list 3.
3. Install the: display assembly WLAN card WWAN card battery base cover 4. Follow the procedure in After working inside your computer. System board Removing system board Steps 1. Follow the procedure in Before working inside your computer. NOTE: If your computer is shipped with a WWAN card, then the removal of a blank SIM card tray is a requirement. 2.
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4. To disconnect the eDP cable: a. Un route the WLAN and WWAN cables from the routing channels [1]. b. Remove the M2 x 3 screw (2) and lift the eDP cable bracket that secures to the system board [2,3]. c.
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5. Disconnect the cables: NOTE: To disconnect the speaker, LED board, coin cell battery and the power connector port cables, use a plastic scribe to release the cables from the connectors. Do not pull the cable as it may result in breakage a.
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6. To remove the system board: a. Remove the M2 x 3 screws (8) that secure the system board [1]. NOTE: Ensure to remove the USB Type-C bracket from system board. b. Lift the system board away from the computer [2]. Removing and installing components...
7. To remove the USB Type-C port from system board: a. Flip the system board, peel off the tapes and the screw securing the USB Type-C bracket. b. Lift the USB Type-C port away from the system board. Installing system board Steps 1.
17. Install the speaker. 18. Connect the battery cable to the connector on the system board. 19. Install the base cover. 20. Follow the procedure in After working inside your computer. Keyboard assembly Installing keyboard assembly About this task NOTE: The keyboard and the keyboard tray together are called the keyboard assembly.
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b. keyboard backlight cable [2] c. keyboard cable [3] 12. To remove the keyboard assembly: NOTE: To identify the screws, see screw list. a. Remove the M2 x 2.5 screws (19) that secure the keyboard [1]. b. Lift the keyboard assembly from the chassis [2]. Removing and installing components...
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13. Remove the screws (5) that secures the keypad to the keyboard chassis and lift the keyboard [1,2]. Removing and installing components...
Keyboard lattice and Keyboard Removing keyboard from keyboard tray Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the keyboard assembly 3. Remove the M2.0 x 2.0 screws that secure the keyboard to the keyboard assembly [1]. 4.
3. Install the keyboard assembly. Palm rest Replacing palm rest Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery memory module PCIe SSD WLAN card WWAN card power connector port heat sink assembly coin cell battery speaker display assembly...
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The component that you are left with is the palm rest. 3. Replace the palm rest. 4. Install the: keyboard system board display assembly speaker coin cell battery heatsink power connector port WLAN card WWAN card PCIe SSD memory battery base cover 5.
Technology and components This chapter details the technology and components available in the system. USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Table 2.
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the actual real-world maximum.
1 and Thunderbolt 2 use the same connector [1] as miniDP (DisplayPort) to connect to peripherals, while Thunderbolt 3 uses a USB Type-C connector [2]. Figure 1. Thunderbolt 1 and Thunderbolt 3 1. Thunderbolt 1 and Thunderbolt 2 (using a miniDP connector) 2.
HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).
System specifications System specifications Feature Specification Chipset Intel KabyLake U & R (integrated with processor) DRAM bus width 64-bit Flash EPROM SPI 128 Mbits PCIe bus 100 MHz External Bus DMI 3.0—8GT/s Frequency Processor specifications Table 4. Processor specifications Feature Specifications Intel 7th generation Intel Core i3-7130U (3M Cache, up to 2.7 GHz)
Video specifications Table 5. Video specifications Feature Specifications UMA controller Intel HD Graphics 620 (GT2) - (7th Gen Intel Core) Intel HD Graphics 620 (GT2) - (8th Gen Intel Core) External display support HDMI 1.4DisplayPort over USB Type-C (optional Thunderbolt 3)On system –...
Feature Specification Width 95.9 mm (3.78 inch) Height 5.7 mm (0.22 inch) Weight 270 g (0.6 lb) Voltage 7.6 VDC Life span 300 discharge per charge cycles Temperature range Operating ● Charge: 0°C to 50°C (32°F to 158°F) ● Discharge: 0°C to 70°C (32°F to 122°F) Non-operating - 20°C to 65°C (- 4°F to 149°F) Coin cell battery...
MicroSD 4.0 card reader and One 3042, One 2280 M.2 slot Micro Subscriber Identity Module (SIM) card External tray tied to WWAN hinge up Docking port Dell Business Dock WD15 (optional)Dell Business Thunderbolt Dock TB16 (optional) Noble Wedge Lock slot External USB Type-C Doc Express Card...
Environmental specifications Table 12. Temperature specifications Temperature Specifications Operating 0°C to 35°C (32°F to 95°F) Storage –40°C to 65°C (–40°F to 149°F) Table 13. Relative humidity —specifications Temperature Specifications Operating 10% to 90% (non-condensing) Storage 5% to 95% (non-condensing) Table 14. Altitude—maximum specifications Temperature Specifications Operating...
System setup System setup enables you to manage your laptop hardware and specify BIOS level options. From the System setup, you can: ● Change the NVRAM settings after you add or remove hardware ● View the system hardware configuration ● Enable or disable integrated devices ●...
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
Option Description Date/Time Allows you to change the date and time. Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC). NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description...
Option Description CAUTION: For the TPM upgrade/downgrade process, it is recommended to complete the process in an AC power with AC adapter plugged into the computer. The upgrade/ downgrade process without the AC adapter plugged in might damage the computer or hard disk.
Intel software Guard Extensions Option Description Intel SGX Enable This option enables or disables to provide a secured environment for running code/storing sensitive information in the context of the main OS. The options are: ● Disabled ● Enabled ● Software Controlled.This option is selected by default. Enclave Memory Allows you to reserve the memory size.
● Adaptive This option is enabled by default. Configuration ● Standard Fully charges your battery at a standard rate. ● ExpressCharge The battery charges over a shorter period of time using Dell’s fast charging technology. ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.
Option Description Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1 – F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys.
Option Description ● WWAN ● GPS (on WWAN Module) ● WLAN ● Bluetooth All the options are enabled by default. NOTE: For WLAN and WiGig enable or disable controls are tied together and they cannot be enabled or disabled independently. Wireless Device Allows you to enable or disable the internal wireless devices.
You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled.
Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.
One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
● Microsoft Windows 10 Pro 64 bit ● Microsoft Windows 10 Home 64 bit Other ● Ubuntu OS media support ● Dell.com/support to download eligible Windows OS ● USB media available as upsell Downloading Windows drivers Steps 1. Turn on the notebook.
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Human Interface Devices drivers Verify if the Human Interface Devices drivers are already installed in the computer. Network drivers Install the WLAN and Bluetooth drivers from the Dell support site. Verify if the Network drivers are already installed in the computer. Software...
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Audio drivers Verify if the Realtek Audio drivers are already installed in the computer. Disk drives Verify if the Disk drives drivers are already installed in the computer. Dynamic Platform and Thermal Framework Driver Verify if the Dynamic Platform and Thermal Framework Driver are already installed in the computer. Software...
Management Engine Interface Verify if the Intel Management Engine Interface drivers are already installed in the computer. Serial IO driver Verify if the drivers for Touchpad, and Portable Device are installed. Figure 2. Serial IO driver Software...
USB drivers Verify if the USB drivers are already installed in the laptop. Security drivers This section lists the security devices in the Device Manager. Security device drivers Verify if the security device drivers are installed in the computer. Fingerprint sensor drivers Verify if the Fingerprint sensor drivers are installed in the computer.
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
7. Carefully inspect the screen for abnormalities (any lines, fuzzy color or distortion on the screen). 8. At the end of the last solid color (red), the system will shut down. NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention confirm functionality of the LCD. Diagnostic LED This section details the diagnostic features of the battery LED in a notebook.
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
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