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Canon WS8400 Service Manual

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Service Manual
W8400 Series
W8400
Apr 5 2005

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Summary of Contents for Canon WS8400

  • Page 1 Service Manual W8400 Series W8400 Apr 5 2005...
  • Page 3 Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 4 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 5 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation. In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol , the arrow indicates the direction of the electric signal.

  • Page 7: Table Of Contents

    Contents Contents Chapter 1 PRODUCT DESCRIPTION 1.1 Product Overview ............................1- 1 1.1.1 Product Overview ..............................1- 1 1.2 Features ..............................1- 3 1.2.1 Features .................................. 1- 3 1.2.2 Printhead ................................. 1- 3 1.2.3 Ink Tank................................... 1- 3 1.2.4 Cutter Unit ................................1- 3 1.2.5 Roll Holder................................
  • Page 8 Contents 2.2.3 Print Control ................................2- 6 2.2.4 Print position adjustment............................2- 7 2.2.5 Head Management ..............................2- 8 2.2.6 Overheating Protection Control of Printhead ......................2- 8 2.2.7 Pause between Pages .............................2- 8 2.2.8 White Raster Skip ..............................2- 8 2.2.9 Sleep Mode................................2- 8 2.3 Printer Mechanical System.........................
  • Page 9 Contents 4.3.1 Note on locations prohibited from disassembly ....................... 4- 5 4.3.2 Moving the carriage manually ..........................4- 5 4.3.3 Units requiring draining of ink ..........................4- 6 4.3.4 External covers................................ 4- 6 4.3.5 Drive unit ................................4- 14 4.3.6 Ink tube unit ................................4- 15 4.3.7 Carriage unit ................................
  • Page 10 Contents 6.1.4 Troubleshooting When Errors Occur ........................6- 5 6.1.4.1 E02000/ Roll media end error ..............................6- 5 6.1.4.2 E0200D/ E02016/ Cut sheet end error............................. 6- 6 6.1.4.3 E0200A/ E0200B/ E0200C/ E0200E/ E0200F/ E02010/ E02017/E02018/ Registration sensor error ........6- 6 6.1.4.4 E02013/ Cutter motor time-out error ............................
  • Page 11 Contents 7.1.2 Map of the Service Mode............................7- 1 7.1.3 Details of Service Mode............................7- 5 7.2 Special Mode ............................7- 13 7.2.1 Printer Special Mode ............................. 7- 13 Chapter 8 ERROR CODE 8.1 Outline ................................8- 1 8.1.1 Outline ..................................8- 1 8.2 Warning Table ............................8- 2 8.2.1 Warnings .................................
  • Page 12 Contents...

  • Page 13: Chapter 1 Product Description

    Chapter 1 PRODUCT DESCRIPTION...
  • Page 15 Contents Contents 1.1 Product Overview ................................1-1 1.1.1 Product Overview ..................................1-1 1.2 Features ..................................1-3 1.2.1 Features ......................................1-3 1.2.2 Printhead ...................................... 1-3 1.2.3 Ink Tank ....................................... 1-3 1.2.4 Cutter Unit ....................................1-3 1.2.5 Roll Holder....................................1-4 1.2.6 Consumables ....................................1-4 1.3 Product Specifications..............................1-6 1.3.1 General Specifications .................................

  • Page 17: Product Overview

    Chapter 1 1.1 Product Overview 1.1.1 Product Overview 0008-3099 This printer is a large format printer which is capable of high-speed, photo-quality printing on large-size paper up to 44 inches wide (B0 size with index lines). The printer is a stand-mounted. The printer is capable of output to either roll media or cut sheet. External View of Printer (1/2) [11] [10]...
  • Page 18 Chapter 1 [12] [13] [15] [14] [16] [17] [18] [19] [20] [21] F-1-2 T-1-2 [12] Ink tank [17] Belt stopper [13] Print head [18] Snag prevention stay [14] Roll holder [19] Cleaner brush [15] Holder stopper [20] Accessory pocket [16] Hex key wrench [21] Poewr cord...

  • Page 19: Features

    Chapter 1 1.2 Features 1.2.1 Features 0008-3103 - Reduced size with ink tank placed in rear. - Printable on a variety of print media with the use of two types of black ink (replaceable). Photo Black: This ink has excellent gloss and black density for glossy media and proof media.Nearly all types of media can be printed, including glossy media.

  • Page 20: Roll Holder

    Chapter 1 F-1-5 1.2.5 Roll Holder 0009-1094 A roll holder for a 2-inch inner diameter paper tube is included as standard accessory. Roller holders for 2-inch inner diameter paper tube and 3-inch inner diameter paper tube are set as option. Both roll holders lock into the cardboard tube of roll media with an outer diameter not more than 6 inch (150 mm).
  • Page 21 Chapter 1 F-1-9...

  • Page 22: Product Specifications

    Chapter 1 1.3 Product Specifications 1.3.1 General Specifications 0008-3121 Type Bubble jet printer (Desktop type) Feeding system Roll media: Manual (rear setting) Cut sheet: Manual (front setting) Feeding capacity Roll media: 1 roll (outer diameter: 150 mm or less) Standard roll holder: inner diameter of the paper tube: 50.8 mm (2") Optional roll holder: inner diameter of the paper tube: 50.8 mm (2")
  • Page 23 Chapter 1 Detection functions (Cover Covers open/close detection: Yes system) Detection functions (Ink Ink tank detection: Yes passage system) Ink level detection: Yes Maintenance cartridge detection: Yes Waste ink full detection: Yes Detection functions Printhead detection: Yes (Carriage system) Carriage position detection: Yes Carriage home position detection: Yes Carriage cover open/close detection: Yes Carriage temperature detection: Yes...

  • Page 24: Detailed Specification

    Chapter 1 1.4 Detailed Specification 1.4.1 Type of media 0009-8740 T-1-3 Classification Media Type Photo Photo Glossy Paper, Photo Semi-Glossy Paper, Heavyweight Glossy Photo Paper, Heavyweight Semi-Glossy Photo Paper Fine Art Photo, Fine Art Heavyweight Photo, Fine Art Textured, Canvas Matte, Canvas Semi-Glossy Japanese Paper Washi Japanese Paper Washi Coated Paper...

  • Page 25: Interface Specifications

    Chapter 1 T-1-4 Media type Mode Print- Printing Print Print speed *1 pass direction resolution (dpi) Plain paper, Plain paper (High Draft 2-pass Bi-directional 1200x1200dpi Approx. 1.3 Quality) min. Standard 6-pass 1200x1200dpi Approx. 3.0 min. Coated Paper, Heavy Coated Draft 4-pass 1200x1200dpi Approx.
  • Page 26 Chapter 1 1) Interface format Interface complying with IEEE1394-1995, P1394a (Version 2.0) standards 2) Data transfer Asynchronous transfer 3) Signal level Input: Differential input voltage: S100 During negotiation period +173 mV to +260 mV During data reception +142 mV to +260 mV S200 During negotiation period +171 mV to +262 mV During data reception +132 mV to +260 mV S400 During negotiation period +168 mV to +265 mV...

  • Page 27: Names And Functions Of Components

    Chapter 1 1.5 Names and Functions of Components 1.5.1 Front 0009-8428 F-1-10 T-1-5 Upper Cover Remove this cover to install the print head, to load media, or to remove sheets of paper jammed in the printer. Right Cover Open to replace ink tanks. Operation Panel Provides the display panel and the operation panel buttons.

  • Page 28: Rear

    Chapter 1 1.5.2 Rear 0009-8429 F-1-11 T-1-6 Power Supply Provides a connection point for the printer power cord. Connector Grounding Wire Provides a connection point for the grounding wire. (onlly JP Connector model) Expansion Board Provided for installing a network interface board or IEEE1394 Slots expansion board.

  • Page 29: Carriage

    Chapter 1 1.5.3 Carriage 0009-8430 F-1-12 T-1-7 Print Head Lock Cover This cover locks and holds the print head in place. Print Head An important component that is equipped with the print nozzles. Print Head Lock Lever This is the lever that locks the printhead lock cover. Open this lever to open the print head cover.
  • Page 30 Chapter 1 T-1-8 Maintenance The cartridge that vacuums and collects excess ink. Cartridge Replace the maintenance cartridge when a message appears prompting you to replace the cartridge. 1-14...

  • Page 31: Basic Operation

    Chapter 1 1.6 Basic Operation 1.6.1 Operation Panel 0009-1536 This section describes the function of the buttons and the meaning of the LEDs on the operation panel. Button Lamp [11] [12] Infomation Power Infomation Power Date Date Message Message Cleaning Cleaning (3sec) (3sec)

  • Page 32: Change Of Printer Status

    Initializing a preset period of time. When the printer wakes from Sleep mode, it returns to the same state. Canon W8400PG Key operations and print commands S/C ver:XX.XX MAIN MENU Online Offline...
  • Page 33 Chapter 1 Head Cleaning MAIN MENU Head Cleaning A Head Cleaning B Force Cutting Auto Feed *1 Take-up Reel Disable Enable Media Type *2 Plain Paper Media detail setup menu (Med.Detail Set.) Change Bk Ink Type *3 Rep. Ink Tank *4 Printing adjustment menu (Adjust Printer) Interface setup menu (Interface Setup) Maintenance...
  • Page 34 Chapter 1 Media detail setup menu *1 Med.Detail Set. (Plain Paper) Drying_Time VacuumStrngth Weak Standard 30 seconds Strong 1 min. Very Strong (3, 5, 10, 30 min.) Standard Cutter 60 min. Enable Scan Wait Time Disable Cut Speed 1 sec. Standard (3, 5, 7 sec.) Fast...
  • Page 35 Chapter 1 Printing adjustment menu Adjust Printer Printhead Adj. Advanced Adj. Standard Adj. Auto Print Feed Priority Band Joint Print Length Adjust Band *1 Standard Adj. Advanced Adj. Fine Tuning (-3) - (3) Adjust Length *2 (-0.70 - 0.70 Color Calib. Return Defaults Color Calib.
  • Page 36 Chapter 1 Interface setup menu (1/2) Interface Setup EOP Timer 10 sec. 30 sec. (1, 2, 5, 10, 30 min.) 60 min. TCP/IP *1 TCP/IP (On) IP Mode Manual Automatic Protocol0 *2 IP Setting *3 DHCP IP Address (0-255. 0-255. 0-255. 0-255) BOOTP Subnet Mask (0-255.
  • Page 37 Chapter 1 Interface setup menu (2/2) AppleTalk *1 Ethernet Driver *1 Auto Detect Comm. Mode Half Duplex Full Duplex Ethernet Type 10 Base-T 100 Base-TX Spanning Tree Not Use MAC Address (XXXXXXXXXXXX) Store Setting Init. Settings * Default values are underlined *1 Displayed only when NIC is installed F-1-20 System setup menu...
  • Page 38 Chapter 1 Information menu Information Version S/C Ver. (S/Boot Ver., E/C Ver., E/C Rel Ver.) E/Boot Ver. RAM size Ext. Interface IEEE1394 MAC Address *1 000085XXXXXX Error Log 1:XXXXX 2:XXXXX Job Log Job Log 1 Document Name (User Name, Page Count, Job Status Print Start Time, Print End Time Print Time, Print Size, Media Type Interface)

  • Page 39: Safety And Precautions

    Chapter 1 1.7 Safety and Precautions 1.7.1 Safety Precautions 1.7.1.1 Moving Parts 0009-1213 Be careful not to get your hair, clothes, or accessories caught in the moving parts of theprinter. These include the carriage unit, carriage belt, ink tube and flexible cable activated bythe carriage motor; feed motor-driven feed roller and pinch roller; and purge motor-driven purge unit.
  • Page 40 Chapter 1 T-1-10 Maintenance-jet tray Carriage unit Maintenance cartridge Ink tank unit Purge unit Borderless print ink groove F-1-24 Although the ink is not harmful to the human body, it contains organicsolvents. Avoid getting the ink in your mouth or eyes. Flush well with water and see a doctor if contact occurs.

  • Page 41: Electrical Parts

    Chapter 1 F-1-25 1.7.1.3 Electrical Parts 0009-1216 The electrical unit of the printer is activated when connected to the AC power supply. At the rear of the printer are the system controller, engine controller, power supply, motor driver PCB, interface connector, and optional Take-up Unit connector.

  • Page 42: Other Precautions

    Chapter 1 F-1-26 1.7.2 Other Precautions 1.7.2.1 Printhead 0009-1485 1. How to handle the printhead Do not open the printhead package until you are ready to install the head. When installing the printhead in the printer, hold the knob, and then remove the protective material and protective cap, in that order. Do not replace the protective cap once you have removed it from the printhead, since the cap may scratch the nozzles.

  • Page 43: Ink Tank

    Chapter 1 Knob Nozzle unit Protective material Electrical contact Ink port Protective cap F-1-27 2. Capping The printer will perform the capping operation when printing has finished or during standby due to errors, in order to protect the printhead and avoid ink leakage.

  • Page 44: Handling The Printer

    Chapter 1 F-1-28 1.7.2.3 Handling the Printer 0009-1487 1. Precautions against static electricity Certain clothing may generate static electricity, causing an electrical charge to build up on your body. Such a charge can damage electrical devices. In particular, never touch the printhead contacts [1]. F-1-29 2.

  • Page 45: Precautions When Servicing Printer

    Chapter 1 F-1-30 3. Replacing the maintenance cartridge When the maintenance cartridge detects that tank is full, the "Replace MT cartridge" error appears. In this case the maintenance cartridge must be replaced. The printer will not operate until the error is canceled. Be careful that the waste ink does not splash when you remove the used maintenance cartridge from the printer.

  • Page 46: Firmware Confirmation

    Chapter 1 1.7.3.2 Firmware Confirmation 0009-1489 Firmware has been downloaded to each of a System Controller and Engine Controller. When replacing each board with the one with Service Parts, confirm that each firmware is the latest version. If it is not the latest version, please update it to the latest version.

  • Page 47: Chapter 2 Technical Reference

    Chapter 2 TECHNICAL REFERENCE...
  • Page 49 Contents Contents 2.1 Basic Operation Outline..............................2-1 2.1.1 Printer Block Diagram ................................. 2-1 2.1.2 Print Signal Sequence .................................. 2-1 2.1.3 Print Driving ....................................2-3 2.2 Firmware ..................................2-5 2.2.1 Power On/Off....................................2-5 2.2.2 Power Off..................................... 2-5 2.2.3 Print Control....................................2-6 2.2.4 Print position adjustment ................................2-7 2.2.5 Head Management ..................................
  • Page 50 Contents 2.4.4.1 Carriage relay PCB components................................... 2-32 2.4.5 Head Relay PCB ..................................2-33 2.4.5.1 Head relay PCB components ..................................2-33 2.4.6 Motor Driver ....................................2-34 2.4.6.1 Motor driver PCB components ..................................2-34 2.4.7 Power Supply ..................................... 2-35 2.4.7.1 Power supply block diagram..................................2-35 2.5 Detection Functions Based on Sensors ........................

  • Page 51: Basic Operation Outline

    Chapter 2 2.1 Basic Operation Outline 2.1.1 Printer Block Diagram 0009-1495 A block diagram of the printer is shown in below. Carriage unit Pressure release sensor Print head position H sensor CR home position sensor Print head position L sensor Cap home Option position sensor...
  • Page 52 Chapter 2 Image data Host computer Mask pattern data Heat pulse Optional software Printer driver Command data RIP etc. PCI bus Data bus Universal sirial bus Interface unit Expansion c, j ASIC EEPROM Operation Image processing c, j panel unit FLASH ROM c, j DDR-SDRAM...

  • Page 53: Print Driving

    Chapter 2 adjustment values stored in the EEPROM.The SDRAM is used as work memory. j) The CPU in the system controller manages the overall image processing operations while controlling key operation and message display based on the adjustment values stored in the EEPROM.The firmware is stored in the FLASH ROM. 2.1.3 Print Driving 0009-1497 In this printer, the print signals and control signals pass through the carriage relay PCB and head relay PCB and are output to the printhead.
  • Page 54 Chapter 2 150dpi Linear scale CRENCA CRENCB 2400dpi Internal signal 2400dpi HDCLKN O_DATABK1 Data of block 0 Data of block 2 Data of block 4 Data of block 22 O_DATABK2 Data of block 0 Data of block 2 Data of block 4 Data of block 22 E_DATABK1 Data of block 0...

  • Page 55: Firmware

    Chapter 2 2.2 Firmware 2.2.1 Power On/Off 0009-1499 1. Power On The initialization sequence when the power is turned on and before the printer enters the online state is shown in the flow chart below. The printer requires about 2 minutes* to perform the initialization sequence. * This does not include the time required for supplying ink and cleaning after storage for an extended period of time.

  • Page 56: Print Control

    Chapter 2 * Hold down for at least 1 second Power button OFF Cut sheet "Shut Down.." is Media detection shown on display Roll media Discharge operation Uppercover / Right cover lock Engine controller data * Writing to EEPROM backup Upper cover / Right cover lock release * Writing to EEPROM...

  • Page 57: Print Position Adjustment

    Chapter 2 T-2-1 Mode Print Processing Print Print direction Media type resolution resolution pass (dpi) (ppi)* Draft 1200x1200 Bi-directional Plain paper, Plain paper (High Quality) 1200x1200 Bi-directional Newspaper Proofing Paper, Coated Paper, Heavy Coated Paper, Extra Heavy Coated Paper, Color Coated Paper, Plain paper (CAD), Tracing paper (CAD) 1200x1200...

  • Page 58: Head Management

    Chapter 2 The printhead adjustment cannot proceed if the loaded roll paper or cut sheets are not at least A3 size or larger. 2.2.5 Head Management 0009-8545 This printer has a head management function to detect any non-discharging nozzle. When a non-discharging nozzle is detected, the printer performs the printhead cleaning operations.

  • Page 59: Printer Mechanical System

    Chapter 2 2.3 Printer Mechanical System 2.3.1 Outline 2.3.1.1 Outline 0009-1508 The printer mechanical system can be roughly divided into two major components: the ink passage and paper path. The ink passage consists of ink tank unit[1] and a carriage unit[2] where printhead are installed, purge unit[3], and maintenance cartridge[4] and performs the supply, circulation, and suction/removal of ink.

  • Page 60: Ink Tank Unit

    Chapter 2 Mechanical Drive Unit Ink or air flow Carriage unit Joint Printhead Ink tank Suction pump Ink supply valve Joint Sub buffer Maintenance cartridge F-2-8 a) Ink supply from ink tank to ink supply valve The ink tank contains ink which is supplied to the printhead. Ink flows from the ink tank to the ink supply valve due to the fluid level difference.

  • Page 61: Carriage Unit

    Chapter 2 position, and the internal pressure of the ink tank is opened so that the internal pressure is maintained at a fixed level. d) Notches for preventing incorrect installation The ink tanks have notches for preventing incorrect installation. The wrong ink tanks cannot be inserted and set because of these notches. The ink tank lever can be lowered only when the ink tank has been installed in the set position, and the ink supply will not start unless the ink tank lever is lowered.

  • Page 62: Structure Of Carriage

    Chapter 2 The gap between the bottom face of the printhead and the media surface can be adjusted according to the media thickness. Although the print quality is higher when the gap is narrow, ink blots may form on the print surface due to contact of the media with the printhead face, or the printhead nozzles may be damaged.

  • Page 63: Printhead

    Chapter 2 Maintenance-jet tray Carriage home position sensor Head relay PCB Carriage relay PCB Print head position sensor (H) Shaft cleaner Printhead height adjustment lever Carriage cover sensor Print head position sensor (L) Carriage home position edge Registration sensor F-2-12 e) Printhead maintenance unit The printer performs cleaning operations of the printhead at the carriage homeposition.

  • Page 64: Purge Unit

    Chapter 2 5/600inch 1/1200inch 1276 1276 1276 1276 1276 1276 1277 1277 1277 1277 1277 1277 1278 1278 1278 1278 1278 1278 1279 1279 1279 1279 1279 1279 82/600inch F-2-13 b) Nozzle structure Ink is supplied from the ink tank, passes through by a mesh ink filter, and is sent to the nozzles. Ink is supplied from the shared ink chamber to the nozzles.
  • Page 65 Chapter 2 T-2-2 Cleaning Mode Name Cleaning Description Cleaning 1 Normal cleaning (Head Removes ink adhered due to nozzle drying, ink accumulated Cleaning A) on the face, and paper particles. Cleaning 2 Ink level adjustment cleaning Adjusts the ink level in the head by suction and then performs normal cleaning.

  • Page 66: Structure Of Purge Unit

    Chapter 2 Printer Status Cleaning Description Consumption (reference)*1 During printing Scan interval during printing Maintenance jet Bk 1 nozzle Bk/M/ Y 26 shots other 10 shots Bk 1 nozzle 26 shots After printing When printing ends Wiping + maintenance edge Approx. 0.02g ends When "Head Manual cleaning (Head Cleaning A)
  • Page 67 Chapter 2 The caps are activated during the capping operation and are used to protect the nozzle arrays. The caps are raised by the cap cams operated by the cap motor to cover the arrays when the carriage has moved to the homeposition. Capping is also performed during the cleaning operation, and the suction pump is then used to remove ink from the printhead.
  • Page 68 Chapter 2 Push rollers Ink tubes to Maintenance cartridge Pumps Pump home position sensor Pump motor F-2-18 d) Lift unit The lift unit raises the cap and wiper units by reverse rotation of the pump motor when the carriage returns to the home position for capping, wiping, and cleaning.

  • Page 69: Maintenance Cartridge

    Chapter 2 2.3.2.6 Maintenance Cartridge 2.3.2.6.1 Maintenance cartridge 0009-1516 a) Maintenance cartridge The maintenance cartridge can hold up to approximately 1200 ml (approx. 1200g) of waste ink (including moisture evaporation in the waste ink). b) Detection of waste ink in maintenance cartridge The quantity of the waste ink in the maintenance cartridge is measured by counting dots.

  • Page 70: Paper Path

    Chapter 2 Mist fan unit Mist fan Mist fan unit Mist fan F-2-21 2.3.3 Paper Path 2.3.3.1 Outline 2.3.3.1.1 Overview of paper path 0009-1521 The paper path includes the following components: feed rollers, pinch roller drive unit for pressing and releasing the pinch rollers, and sensors for detecting the media feeding status.

  • Page 71: Roll Media Feeding

    Chapter 2 2.3.3.1.2 Roll media feeding 0009-9374 Roll media feeding is performed mainly when the power is turned on or when the media is replaced. When replacing the roll media, pre-feeding is performed (to assist the user when pulling the roll media on the platen) to load the roll media when setting the media. Also, when replacing the media, since the roll media may have a barcode pattern containing media information at the leading edge of the media, the barcode pattern is read and then cut after loading the media if the settigs to cut is ON.
  • Page 72 Chapter 2 1.Roll media pre-feeding 2.Roll media feeding starts 3.Registration sensor calibration 4.Paper leading edge temporary detection 5.Barcode pattern detection 6.Media width detection 7.Media skewing detection 8.Cut media 9.Media leading edge detection 10.Roll media feeding ends 11.Print F-2-24 1.Roll media pre-feeding 1) Media is moved 33 mm forward 2 seconds after the media sensor status changes from no media to media present during standby with pinch roller closed.

  • Page 73: Cut Media Feeding

    Chapter 2 7.Media skewing detection 1) Feed the media 300mm forward. 2) Drive the carriage and move the registration sensor to media right edge detection start position. 3) Drive the carriage and detect the media right edge (stop carriage return movement when detected), compare with media right edge determined during media width detection, and determine the skew amount (skew amount depends on the detection precision).
  • Page 74 Chapter 2 1.Cut media feeding starts 2.Media trailing edge detection 3.Registration sensor calibration 4.Media width detection 5.Media leading edge detection (start) Unable to detect 6.Media leading edge detection 8.Media leading edge Detected detection (shut down) 7.Media leading edge detection (continue) 9.Media skewing detection 10.Media leading edge detection (recovery)
  • Page 75 Chapter 2 3) Drive the carriage and move the registration sensor 30mm in the forward direction from the media left edge. 4) Feed the media 50mm forward. 5) Feed the media backward and detect the leading edge of the media (stop feeding when detected). 11.Media skewing detection 1) Feed the media 500mm forward.

  • Page 76: Paper Path

    Chapter 2 3) Drive the carriage and detect the media left edge (momentarily stop carriage return movement when detected). 4) Drive the carriage and move the registration sensor over the media. 5) Detect tentatively the media right edge (temporarily stop return movement of the carriage when detected).

  • Page 77: Cutter Unit

    Chapter 2 Pinch roller Feed roller Print head Cut sheet Paper release lever F-2-27 2.3.3.3 Cutter Unit 2.3.3.3.1 Structure of cutter unit 0009-1523 a) Sheet cutter When "Autocut: Yes" is selected in the Printer Driver, the cutter unit mounted on the left side of the carriage automatically cuts the roll media. However, the roll media is not cut if it is suppressed by the Printer driver.

  • Page 78: Structure Of Cutter Unit (Option Cutter Unit)

    Chapter 2 F-2-28 2.3.3.3.2 Structure of cutter unit (Option cutter unit) 0010-1819 a) Sheet cutter When "Autocut: Yes" is selected in the Main Menu, the cutter blade [1] mounted on the left side of the printer automatically cuts the roll media. Except when cutting roll media, the cutter unit [2] is in standby at the cutter home position at the printer left side.

  • Page 79: Printer Electrical System

    Chapter 2 2.4 Printer Electrical System 2.4.1 Outline 2.4.1.1 Overview 0009-1524 The printer electrical system consists of the system controller, engine controller, motor driver, and power supply, all of which are mounted at the rear of the printer; the carriage relay PCBs, head relay PCBs, and printhead, which are located in the carriage unit; the operation panel on the upper right cover; and other electrical components, such as the sensors and motors.

  • Page 80: System Controller

    Chapter 2 2.4.2 System Controller 2.4.2.1 System controller components 0009-1525 IC10 IC32 IC34 IC33 IC25 IC31 F-2-31 a) ASIC (IC1) The ASIC of this printer integrates conventional image processing ASIC and CPU on a single chip. The function of the image processing unit and the CPU are described below.

  • Page 81: Engine Controller

    Chapter 2 This regulator IC generates the ASIC internal driving and DDR-SDRAM power supply (2.5V). g) 1.25V regulator IC (IC4) This regulator IC generates the termination power supply and reference power supply (1.25V). 2.4.3 Engine Controller 2.4.3.1 Engine controller components 0009-1526 IC13 IC16...

  • Page 82: Carriage Relay Pcb

    Chapter 2 This function performs rotation detection of the encoder slit after passing through the motor driver and control of the feed motor speed and position based on the control signals from the CPU. I/O port This function performs I/O control from the sensors and controls the driving units of the motors, clutch, solenoids, and other parts. c) SDRAM (IC15, IC16) The 8MB SDRAM is connected to the 32-bit data bus and is used as a receive buffer and mask data buffer when receiving the print data.

  • Page 83: Head Relay Pcb

    Chapter 2 2.4.5 Head Relay PCB 2.4.5.1 Head relay PCB components 0009-1529 TH1101 IC1101 F-2-34 a) Latch IC (IC1101) DI sensor reading control The DI sensor value in the printhead and head rank are obtained for each color and sent to the engine controller based on the control signals that are sent from the engine controller.

  • Page 84: Motor Driver

    Chapter 2 2.4.6 Motor Driver 2.4.6.1 Motor driver PCB components 0009-7032 IC10 IC5 IC2 F-2-35 a) Carriage motor driver (IC1,IC6) This driver generates and sends the control signals for the carriage motor based on the control signals from the engine controller. b) Feed motor driver (IC2) This driver generates and sends the excitation signals for the feed motor based on the control signals from the engine controller.

  • Page 85: Power Supply

    Chapter 2 2.4.7 Power Supply 2.4.7.1 Power supply block diagram 0009-1530 AC inlet 100 V to 240 V Power supply Motor driver motor driver power: +26.5V Noise filter +26.5V generation circuit +26.5V circuit Engine Engine Operation controller controller panel STANDBY DC power DC power Inverter...

  • Page 86: Detection Functions Based On Sensors

    Chapter 2 2.5 Detection Functions Based on Sensors 2.5.1 Sensors for covers 0008-3880 Upper cover sensor(L) Upper cover sensor(R) Right cover sensor Pressure release sensor F-2-37 Upper cover safety switch (left)/(right) The microswitch-based upper cover sensors detect opening and closing of the upper cover. When the upper cover is closed, a switch is depressed to notify the sensor that the cover is closed.

  • Page 87: Ink Passage System

    Chapter 2 2.5.2 Ink passage system 0008-3881 Valve cam sensor Head management sensor Cap sensor PG position H sensor Pump home position sensor F-2-38 Cap sensor The photo inerrupter-based cap sensor detects the status of the caps on the purge unit. The sensor determines that the cap is closed when the rotary flag, which operates in conjunction with the cap cam shaft, cuts off the sensor light.
  • Page 88 Chapter 2 - Close - Ink supply valve - Ink supply valve (all colors) open (Bk) open Sensor Rotary flag Ink supply valve (all colors) Ink supply valve (Bk) F-2-41 PG position H sensor The photo inerrupter-based pg position H sensor detects the status of the lift assebmly in the purge unit. The sensor determines that the lift assebmly is lifted when the rotary flag, which operates in conjunction with the lift cam, cuts off the sensor light.

  • Page 89: Carriage System

    Chapter 2 2.5.3 Carriage system 0008-3883 Linear scale Carriage home position sensor Head relay PCB Linear encoder Print head position H sensor (H) Print head position H sensor (L) Carriage cover sensor Registration sensor F-2-43 Carriage cover sensor The photo interrupter-based carriage cover sensor detects opening and closing of the carriage cover. When the carriage cover is closed, the sensor light is cut off by the sensor arm, and this notifies the sensor that the carriage cover is closed.

  • Page 90: Paper Path System

    Chapter 2 2.5.4 Paper path system 0008-3898 Feed roller home position sensor Feed roller encorder Media sensor F-2-44 Media sensor The photo reflection-based media sensor detects if paper is on the platen. The sensor detects the presence of paper by receiving the sensor light reflected from the paper. Feed roller home position sensor The feed roller home position sensor detects the change from white (transparent) to black (opaque) of the reference area of the scale on the code wheel when the power is turned on and sets the home position for LF decentration correction.

  • Page 91: Chapter 3 Installation

    Chapter 3 INSTALLATION...
  • Page 93 Contents Contents 3.1 Transporting the Printer ..............................3-1 3.1.1 Transporting the Printer ................................3-1 3.1.1.1 Transporting The Printer ....................................3-1 3.1.2 Reinstalling the Printer ................................3-2 3.1.2.1 Reinstalling the Printer....................................3-2...

  • Page 95: Transporting The Printer

    Chapter 3 3.1 Transporting the Printer 3.1.1 Transporting the Printer 3.1.1.1 Transporting The Printer 0009-1534 Do not remove the printhead once they are installed, as this may cause the nozzles to dry out or accumulate foreign matter. Also the head must be capped and stay in the carriage while transporting the printer.

  • Page 96: Reinstalling The Printer

    Chapter 3 When mounting the belt stopper, be careful not to move the carriage by applying too much pressure. If the carriage moves when the heads are capped, the rubber part of the cap may touch the nozzles on the heads and damage the printhead. 6) Close the upper cover.
  • Page 97 Chapter 4 DISASSEMBLY/REASSEMBLY...
  • Page 99 Contents Contents 4.1 Service Parts...................................4-1 4.1.1 Service parts....................................4-1 4.2 Disassembly/Reassembly...............................4-2 4.2.1 Disassembly/Reassembly................................4-2 4.3 Points to Note on Disassembly and Reassembly ......................4-5 4.3.1 Note on locations prohibited from disassembly........................... 4-5 4.3.2 Moving the carriage manually ..............................4-5 4.3.3 Units requiring draining of ink ..............................4-6 4.3.4 External covers.....................................

  • Page 101: Service Parts

    Chapter 4 4.1 Service Parts 4.1.1 Service parts 0009-4791 The service parts indicated below require careful handling. 1. Keep all packages with the warning not to turn over. Pay careful attention to all individually packaged service part (carriage unit, purge unit, ink tank unit, and other parts) boxes marked "This side up" and handle appropriately.

  • Page 102: Chapter 4 Disassembly/Reassembly

    Chapter 4 4.2 Disassembly/Reassembly 4.2.1 Disassembly/Reassembly 0009-4794 See Parts Catalog for the process of disassembly and reassembly except for the following main units. Main units are the following four units. 1.Ink tube unit 2.Carriage unit 3.Purge unit 4.Ink tank unit The parts layout illustrations have figure numbers according to the disassembly procedure of the product.
  • Page 103 Chapter 4 2.Carriage unit disassembly and assembly flow <Symbol Meanings> c: Connector, h: claw, s: Screw Printer Automatic ink drainage Upper cover L/R circle cover (L) (h1) Manual ink drainage L/R circle cover( S) (h1) Move the carriage unit over the platen. Right sida cover (s3, h1) Flexible cable (c3) Left sida cover (s3, h2)
  • Page 104 Chapter 4 4.Ink tank unit disassembly and assembly flow <Symbol Meanings> c: Connector, h: claw, s: Screw Printer Automatic ink drainage Upper rear cover (s3) L/R circle cover (L) (h1) Upper cover L/R circle cover (S) (h1) Manual ink drainage Right side cover (s3, h1) Ink tank unit (c5, s1) Left side cover (s3, h2)

  • Page 105: Points To Note On Disassembly And Reassembly

    Chapter 4 4.3 Points to Note on Disassembly and Reassembly 4.3.1 Note on locations prohibited from disassembly 0009-4793 Locations that are prohibited from disassembly and cannot be adjusted outside of the factory have red screws instead of the regular-colored screws. Also, note that in addition to the previous red screw, another type of red screw is added.

  • Page 106: Units Requiring Draining Of Ink

    Chapter 4 4.3.3 Units requiring draining of ink 0009-4799 When disassembling the following units of the ink passage, drain the filled ink completely to prevent ink leakage. For how to drain the ink, refer to DISASSEMBLY/REASSEMBLY > Points to Notes on Disassembly and Reassembly > Draining the ink. [1] Carriage unit Refer to DISASSEMBLY/REASSEMBLY >...
  • Page 107 Chapter 4 F-4-10 Installing the left circle cover (L) /right circle cover (L) 1) When installing the circle cover (L) [1], engage the portion [2] (shown in the figure below) of the circle cover in the portion [3] (indicated by the arrow) of the right side cover and turn the circle cover backward.
  • Page 108 Chapter 4 F-4-13 Installing the left circle cover (S)/right circle cover (S) 1) When installing the circle cover (S) [1], engage the portion [2] (shown in the figure below) of the circle cover (S) with the portion [3] (shown in the figure below) of the right side cover and turn the circle cover backward.
  • Page 109 Chapter 4 F-4-16 d) Left side cover Removing the left side cover Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-17 1) When removing the left side cover [1], remove the left circle cover (L) and left circle cover (S). 2) Remove the three screws [2] and two hooks [3] and then slide the left side cover to remove it.
  • Page 110 Chapter 4 F-4-20 f) Upper left cover/upper right cover Removing the upper left cover/upper right cover Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-21 1) When removing the upper left/upper right cover [1], remove the left/right circle cover (L), left/right circle cover (S), and left-right side cover. 2) Insert the flathead screwdriver at the position shown in the figure below and disengage the hook [2] to remove the upper left/upper right cover.
  • Page 111 Chapter 4 Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-23 1) When removing the rear cover (left) [1], remove the four screws [2]. 2) When removing the rear cover (right) [3], remove the left cover (left) and then remove the two screws [4]. F-4-24 h) PCB cover Removing the PCB cover...
  • Page 112 Chapter 4 Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-27 1) When removing the right cover unit [1], open the right cover [2] and then remove the four screws [3]. F-4-28 j) Upper rear cover Removing the upper rear cover...
  • Page 113 Chapter 4 F-4-31 k) Upper cover Removing the upper cover Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-32 1) When removing the upper cover, remove the left/right circle cover (L), left/right circle cover (S), left/right side cover, upper left/upper right cover, rear cover (left)/(right), right cover unit, and upper rear cover.

  • Page 114: Drive Unit

    Chapter 4 F-4-34 4.3.5 Drive unit 0009-4802 a) Feed motor Removing the feed motor 1) When removing the feed motor [1], loosen the four screws [2] and then remove the timing belt [3] and spring [4]. 2) Remove the four loosened screws [2], take out the feed motor [1], and then disconnect the connector. Installing the feed motor When installing the drive belt [3] for driving the feed roller, use the pressure of the spring [4] to determine the tension of the timing belt [3].

  • Page 115: Ink Tube Unit

    Chapter 4 4.3.6 Ink tube unit 0009-4804 a) Removing the ink tube unit Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-36 1) Drain the ink. For details, refer to DISASSEMBLY/REASSEMBLY > Points to Notes on Disassembly and Reassembly > Draining the ink. 2) Turn off the power and move the carriage over the platen.
  • Page 116 Chapter 4 4) Disconnect the flexible cable [2] extending to the cable mount [1] from the clamp and guide. F-4-39 5) When ink has been drained automatically, remove the ink tube unit joint [1] and ink tank unit joint [2]. Insert the ink-tube-unit-side joint in the ink supply base having an ink absorber [3] so that the joint is not disconnected accidentally.
  • Page 117 Chapter 4 F-4-41 9) Wrap the joint with a plastic bag or the like so that no ink splashes or leaks, and then close the plastic bag. F-4-42 10) Remove the two screws [1] and detach the cable mount [2] from the frame. 4-17...
  • Page 118 Chapter 4 F-4-43 11) Remove the five screws [1] and detach the carriage cover [2]. 12) Disconnect the three flexible cables [3] on the carriage relay PCB. F-4-44 13) Remove the clamp securing the ink tube and remove the ink tube unit from the frame paying attention to ink splash and contact with the linear scale. b) Reassembling the ink tube unit After replacing the ink tube unit, turn on the power with the print head and ink tank uninstalled, install the print head and ink tank according to the messages, and then fill the ink tank with ink.

  • Page 119: Carriage Unit

    Chapter 4 4.3.7 Carriage unit 0009-4805 a) Removing the carriage unit Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-45 1) Drain the ink. For details, refer to DISASSEMBLY/REASSEMBLY > Points to Notes on Disassembly and Reassembly >Draining the ink. 2) Turn off the power and then move the carriage over the platen.
  • Page 120 Chapter 4 F-4-47 When removing the carriage unit, make sure to keep it level so that the linear scale does not damage. If the linear scale damages, the printer can malfunction. b) Mounting the carriage belt Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-48 When mounting the carriage belt [2], align all notches of the carriage belt with the belt stopper [1].

  • Page 121: Feeder Unit

    Chapter 4 F-4-49 c) Action to take after replacing the carriage unit Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-50 d) Action to take after replacing the carriage unit or registration sensor Since the distance between the registration sensor (in the carriage unit) and the nozzle (in the print head) varies between printers, the optical axis is factory- adjusted to tune the image write start point.

  • Page 122: Purge Unit

    Chapter 4 F-4-51 b) Action to take after replacing the feed roller home position sensor, feed roller encoder, or feed roller Eccentricity of the feed roller is factory-corrected (variation in the paper feed distance per rotation is compensated for) to enhance the media feed accuracy. Therefore, when you have replaced the feed roller home position sensor, feed roller encoder, or feed roller related to correction of feed roller eccentricity, adjustment is required.
  • Page 123 Chapter 4 F-4-53 2) Remove the connector [6] and then remove the harness from the harness guide. F-4-54 3) Remove the three screws [1] and then remove the purge unit [2]. 4-23...

  • Page 124: Ink Tank Unit

    Chapter 4 F-4-55 4.3.10 Ink tank unit 0009-4808 a) Removing the ink tank unit Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-56 1) Drain the ink. For details, refer to DISASSEMBLY/REASSEMBLY > Points to Notes on Disassembly and Reassembly > Draining the ink. 2) Remove the joint on the ink tube unit and ink tank unit.
  • Page 125 Chapter 4 F-4-57 b) Removing the valve motor unit 1) When removing the upper valve motor unit, remove the ink tank cover. 2) Remove the three screws [1] and two connectors [2], and then remove the valve motor unit. 4-25...

  • Page 126: Head Management Sensor

    Chapter 4 F-4-58 4.3.11 Head management sensor 0009-9439 a) Removing the head management sensor 1) When removing the head management sensor [1], remove one screw [2]. 2) Take the head management sensor out of the printer, and then disconnect the connector [3]. F-4-59 b) Action to take after replacing the head management sensor Since the distance between the head management sensor and the carriage unit varies between printers, the optical axis is factory-adjusted to tune the no...

  • Page 127: Pcbs

    Chapter 4 4.3.12 PCBs 0009-4809 Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-60 Do not replace the system controller and engine controller at the same time. Each controller has important stored information such as the setting values and carriage driving time. To retain this information, the information in the controller is temporarily stored in the other controller using internal communication before a controller is replaced.
  • Page 128 Chapter 4 F-4-62 2. Moving the wiper unit Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-63 1) Remove the right circle cover (L), right circle cover (S), and right side cover. 2) From the right side of the printer, insert the head of the Phillips screwdriver in the through hole in the purge gear [1].

  • Page 129: Opening And Closing The Ink Supply Valve

    Chapter 4 F-4-64 4.3.14 Opening and closing the ink supply valve 0009-4811 Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-65 1) Remove the right side cover. 2) Press the valve lever [1] with your finger to open the ink supply valve. (Normally, the ink supply valve is closed, that is, the supply valve cam does not press the valve lever or the supply valve is closed.) - If the tube is filled with ink and the print head lock lever is unlocked with the ink supply valve closed, the ink in the tube may flow in the reverse direction and the ink may leak from the ink supply needle.

  • Page 130: Draining The Ink

    Chapter 4 F-4-66 4.3.15 Draining the ink 0009-4812 Clicking the figure number under the video mark allows you to view the movie showing the procedure. F-4-67 There are two methods of removing the ink, a manual method and an automatic method. When the ink is drained, the ink inside the ink passage totaling approximately 228 g (approximately 38 g x 6 colors) is drained as waste ink.
  • Page 131 Chapter 4 If all of the ink passages are opened (no ink tank is installed, the ink supply valve is opened, and the print head lock lever is opened) when an ink tube is filled with ink, the ink in the ink tube may reverse-flow due to the difference in the water head, and ink may leak from the ink supply needle. Therefore, do not open all of the ink passages at the same time when the ink tube is filled with ink.
  • Page 132 Chapter 4 F-4-69 The ink absorber [3] can absorb the ink manually drained two times. Replace the ink absorber [3] as required. Step 2 6) Connect the syringe ink tube to the needle [1] of the sub-buffer. Pull the plunger of the syringe to remove the ink inside the sub-buffer and discard to the ink absorber in the ink supply mount.
  • Page 133 Chapter 4 Joint (4)(5) Print head lock lever (5) Ink absorber (5)(6)(8) Carriage unit Ink tank unit (6)(7)(8) F-4-71 4-33...

  • Page 134: Applying The Grease

    Chapter 4 4.4 Applying the Grease 4.4.1 Applying the Grease 0009-4822 Apply the grease at the location shown below. Smear the grease lightly and evenly with a flat brush. Don't apply the grease to locations other than those designated. Unwanted grease may cause poor print quality, take particular care that grease does not get onto the wiper, cap, or the linear scale.
  • Page 135 Chapter 4 2. Two feed roller backup [1] 3. Feed roller bearing [2] F-4-73 4.Pinch roller release cam three points[1] X 10 parts F-4-74 4-35...
  • Page 136 Chapter 4 5.Upper cover stay shaft hole [1] /Gear shaft[2] /Shaft end [3] /Gear tooth face [4] F-4-75 4-36...

  • Page 137: Adjustment And Setup Items

    Chapter 4 4.5 Adjustment and Setup Items 4.5.1 Action to take after replacing the feed roller home position sensor, feed roller encoder, and feed roller 0009-9492 Eccentricity of the feed roller is factory-corrected (variation in the paper feed distance per rotation is compensated for) to enhance the media feed accuracy. Therefore, when you have replaced the feed roller home position sensor, feed roller encoder, or feed roller related to correction of feed roller eccentricity, adjustment is required.

  • Page 139: Chapter 5 Maintenance

    Chapter 5 MAINTENANCE...
  • Page 141 Contents Contents 5.1 Regular Replacement Parts ............................5-1 5.1.1 Regular Replacement Parts ................................5-1 5.2 Consumables ..................................5-2 5.2.1 Consumables ....................................5-2 5.3 Regular Maintenance ..............................5-3 5.3.1 Regular Maintenance ................................... 5-3...

  • Page 143: Regular Replacement Parts

    Chapter 5 5.1 Regular Replacement Parts 5.1.1 Regular Replacement Parts 0009-6209 T-5-1 Level Regular replacement part User None Service personnel None...

  • Page 144: Consumables

    Chapter 5 5.2 Consumables 5.2.1 Consumables 0009-6210 T-5-2 Level Consumable User Printhead Ink tank (black) Ink tank (matte black) Ink tank (photo cyan) Ink tank (cyan) Ink tank (photo magenta) Ink tank (magenta) Ink tank (yellow) Cutter blade (standard or option) Maintenance cartridge Rail cleaner (Included with maintenance cartridge) Service personnel...

  • Page 145: Regular Maintenance

    Chapter 5 5.3 Regular Maintenance 5.3.1 Regular Maintenance 0009-6211 T-5-3 Level Regular maintenance User Cleaning of ink mist and other substances (When necessary and when replacing the printhead) Service personnel None...

  • Page 147: Troubleshooting

    Chapter 6 TROUBLESHOOTING...
  • Page 149 Contents Contents 6.1 Troubleshooting ................................6-1 6.1.1 Outline......................................6-1 6.1.1.1 Outline of Troubleshooting .....................................6-1 6.1.2 Troubleshooting by the Phenomenon ............................6-1 6.1.2.1 Incorrect Value: Check Value ..................................6-1 6.1.2.2 Offline: Load Roll Media....................................6-1 6.1.2.3 Offline: Load Cut Sheet Offline: Remove Cut Sheet............................6-1 6.1.2.4 Offline: Open Upper Cover.....................................6-2 6.1.2.5 Printer Setup: Open Upper Cover ...................................6-2 6.1.2.6 Printer Setup: Open Right Cover ..................................6-2...
  • Page 150 Contents 6.1.4.31 E02E01/ E02E05/ E02E06/ Carriage motor error ............................6-13 6.1.4.32 E02E10/ IEEE1394 error .................................... 6-13 6.1.4.33 E02F00/ System controller internal error ..............................6-13 6.1.5 Troubleshooting When Service Call Errors Occur ........................6-13 6.1.5.1 Outline .......................................... 6-13 6.1.5.2 Printhead error! (E04000) ..................................... 6-14 6.1.5.3 Mist Count Error (E04001)...................................

  • Page 151: Outline

    Chapter 6 6.1 Troubleshooting 6.1.1 Outline 6.1.1.1 Outline of Troubleshooting 0009-6212 1. Outline There are two types of trouble: trouble which is reported by the messages shown on the display ("Warning," "Error" and "Service call error" ); and trouble not shown on the display. In this manual, a colon (:) is used to distinguish the first and second lines of the message.

  • Page 152: Offline: Open Upper Cover

    Chapter 6 6.1.2.4 Offline: Open Upper Cover 0009-7064 <Cause> In Cut Sheet mode, unloaded paper was detected while the upper cover was closed. <Probable problem locations> Operating procedure, upper cover, upper cover sensor (L/R), upper cover lock unit, engine controller and system controller <Remedy>...

  • Page 153: The Power Goes Off During Power On Or While Printing

    Chapter 6 Replace the cable between the operation panel and system controller if the connection is not functioning normally. Replace the cable between the engine controller and power supply if the connection is not functioning normally. Replace the cable between the power supply and inlet unit if the connection is not functioning normally. 5.

  • Page 154: Printing Problems (Ink Is Not Full)

    Chapter 6 2. Computer Install the printer drivers to a computer, and connect to the printer. If the print data can be sent normally, instruct the customer to replace his computer. 3. If you are using an expansion interface board, replace the expansion interface board (network board or IEEE1394 board). 4.

  • Page 155: Mtcart Full Soon (W01006)

    Chapter 6 6. Replace the system controller. 6.1.3.2 MTCart Full Soon (W01006) 0009-7077 <Cause> This is displayed when an almost full (80 percent or more) maintenance cartridge is detected. <Probable problem locations> Maintenance cartridge, engine controller and system controller <Remedy> 1.

  • Page 156: E0200D/ E02016/ Cut Sheet End Error

    Chapter 6 <Remedy> 1. Roll media Install the roll media if there is none. 2. Media sensor Check operation using SERVICE MODE>I/O DISPLAY, and replace if anything does not function normally. 3. Cable connection check Replace the cable between the feed sensor and engine controller if the connection is not functioning normally. 4.

  • Page 157: E02014/ Cutter Unit Fuse Failure Error

    Chapter 6 6.1.4.5 E02014/ Cutter unit fuse failure error 0009-9998 Blown cutter unit fuse <Cause> The fuse in an option cutter unit PCB is broken. <Probable problem locations> Option cutter unit PCB <Remedy> 1. Replace the option cutter unit. 6.1.4.6 E02015/ Cutter error 0009-7092 <Cause>...

  • Page 158: E02520/ Ink Level Unknown Error

    Chapter 6 This is displayed when the sensor detects that the right cover is closed with an ink tank removed during ink tank replacement. <Probable problem locations> Operating procedure, ink tank, right cover sensor, ink tank unit, engine controller, system controller <Remedy>...

  • Page 159: E02804/ E02805/ E02806/ E02807/ E02808/ E02809/ E0280A/E0280B/ E0280C/ E0280D/ E0280E/ E0280F/ Ink Tank Error

    Chapter 6 This is displayed when a DI correction failure is detected in the printhead. <Probable problem locations> Printhead, carriage relay PCB, carriage unit, engine controller, system controller <Remedy> 1. Replace the printhead. 2. Cable connection check Replace the cable between the head relay PCB and carriage relay PCB if the connection is not functioning normally. 3.

  • Page 160: E02820/ E02821/ E02822/ E02823/ E02824/ Adjustment Error

    Chapter 6 2. Replace engine controller. 3. Replace system controller. 6.1.4.19 E02820/ E02821/ E02822/ E02823/ E02824/ Adjustment error 0010-0053 <Cause> Adjustment cannot be performed because the result of reading adjustment pattern by performing Auto Head Adjustment from the User Menu is abnormal. Adjustment cannot be performed because the result of reading adjustment pattern by performing Auto LF Adjustment from the User Menu or Service Mode is abnormal.

  • Page 161: E02B08/ Paper Release Lever Error

    Chapter 6 <Probable problem locations> Operating procedure, carriage cover sensor, carriage relay PCB, engine controller, system controller <Remedy> 1. Operation check Close the carriage cover firmly. 2. Visual check Replace the carriage cover if it is damaged, deformed, or otherwise does not function normally. 3.

  • Page 162: E02D05/ Mist Fan Error

    Chapter 6 This is displayed when the feed motor could not reach the prescribed speed within the prescribed time or the feed roller encoder could not detect the prescribed number of steps from the encoder slit. <Probable problem locations> Feed roller encoder, encoder slit, feed motor, engine controller and system controller <Remedy>...

  • Page 163: E02D09/ Suction Fan Lock Error

    Chapter 6 6.1.4.30 E02D09/ Suction fan lock error 0010-0052 <Cause> Lock signal is detected longer than prescribed interval while driving the suction fan. <Probable problem locations> Suction fan, engine controller and system controller <Remedy> 1. Suction fan Check operation by using SERVICE MODE>FUNCTION>PLATEN FAN, and replace if there are any abnormalities. 2.

  • Page 164: Printhead Error! (E04000)

    Chapter 6 6.1.5.2 Printhead error! (E04000) 0009-7122 <Cause> This is displayed when a drive voltage error occurs in the printhead. <Probable problem locations> Printhead, carriage relay PCB, carriage unit, engine controller, system controller <Remedy> 1. Replace the printhead. 2. Replace the carriage relay PCB. 3.

  • Page 165: Connector Positions And Pin Arrangement

    Chapter 6 6.2 Connector Positions and Pin Arrangement 6.2.1 System Controller 0009-9776 F-6-1 T-6-1 J3(Expansion board I/F) Signal name IN/OUT Function number +3.3R Power supply (+3.3V)(OFF during sleep mode) +3.3R Power supply (+3.3V)(OFF during sleep mode) +3.3R Power supply (+3.3V)(OFF during sleep mode) +3.3R Power supply (+3.3V)(OFF during sleep mode) +3.3R...
  • Page 166 Chapter 6 J3(Expansion board I/F) Signal name IN/OUT Function number AD23 IN/OUT Address and data signal AD22 IN/OUT Address and data signal AD21 IN/OUT Address and data signal AD20 IN/OUT Address and data signal AD19 IN/OUT Address and data signal AD18 IN/OUT Address and data signal...
  • Page 167 Chapter 6 T-6-2 J6(Operation panel I/F) Signal name IN/OUT Function number +3.3V Power supply (+3.3V) Select signal to operation panel Transmit data to operation panel Clock signal to operation panel Receive data from operation panel START Software SW steady state input power supply (+3.3V) STANDBY Software SW power supply ON/OFF signal Power supply (+5.0V)
  • Page 168 Chapter 6 J7(Engine controller I/F) Signal name IN/OUT Function number reserved SRIOUTDATA Serial output data signal SRIRE_CLK Serial receive clock signal C-REQ Command request signal C-ACK Command acknowledge signal READY Engine image data input ready signal Image data transfer clock signal IN/OUT Parallel communication data signal IN/OUT...

  • Page 169: Engine Controller

    Chapter 6 6.2.2 Engine Controller 0009-9166 BAT1 J115 J112 J111 J110 J101 J113 J109 J108 J105 J106 J107 F-6-2 T-6-5 J101 Signal name IN/OUT Function number E_READY Ready signal C_WAKE Wake signal from sleep mode C_READY Ready signal N.C. N.C. SRI_IN_CLK Serial input signal SRI_OUT_DATA OUT...
  • Page 170 Chapter 6 J101 Signal name IN/OUT Function number EVCC_ON Power ON/OFF signal of Engine system self-starting N.C. N.C. N.C. N.C. N.C. N.C. N.C. N.C. SRI_IN_DATA Serial input signal SRI_OUT_CLK Serial output signal ENG_C_REQ* Command request signal ENG_C_ACK* Command acknowledge signal ENG_READY* Engine ready signal ENG_D_CLK...
  • Page 171 Chapter 6 J105 Signal name IN/OUT Function number TANKCS0_Y Tank EEPROM select signal (Y) INK_DETECT_L Ink level detection signal (LM) INK_DETECT_LC IN Ink level detection signal (LC) INK_DETECT_Y Ink level detection signal (Y) INK_DETECT_M Ink level detection signal (M) INK_DETECT_C Ink level detection signal (C) INK_DETECT_BK IN Ink level detection signal (BK)
  • Page 172 Chapter 6 J107 Signal name IN/OUT Function number BEN_HP Valve motor home pisition detection signal MEDIA_R* Media detection signal Power supply (+5.1V) T-6-9 J109 Signal name IN/OUT Function number CAPM3_BX_N1 Cap motor phase excitation signal (BN) CAPM1_B Cap motor phase excitation signal (B) PUMPM3_BX_N1 Pump motor phase excitation signal (BN) PUMPM1_B...
  • Page 173 Chapter 6 T-6-10 J110 Signal name IN/OUT Function number +3.3U Power supply (+3.3V) +3.3U Power supply (+3.3V) CVCC_ON Engine system power ON/OFF signal STANDBY Power ON/OFF signal START Steady-state input power supply (+3.3V) +24V Power supply (+26.5V) +24V Power supply (+26.5V) MGND MGND Power supply (+5.1V)
  • Page 174 Chapter 6 J113 Signal name IN/OUT Function number O_DATA_LM0_I2 OUT Even nozzle data 0 (LM) O_DATA_LM1_I2 OUT Even nozzle data 1 (LM) E_DATA_LM0_I2 OUT Odd nozzle data 0 (LM) E_DATA_LM1_I2 OUT Odd nozzle data 1 (LM) O_DATA_LC0_I2 OUT Even nozzle data 0 (LC) O_DATA_LC1_I2 OUT Even nozzle data 1 (LC) E_DATA_LC0_I2...
  • Page 175 Chapter 6 J114 Signal name IN/OUT Function number BK_HENB* Heat pulse output (BK) C0_SUBH <Y> Subheat pulse output (Y) C1_SUBH <M> Subheat pulse output (M) C2_SUBH <C> Subheat pulse output (C) C3_SUBH <LM> Subheat pulse output (LM) C4_SUBH <LC> Subheat pulse output (LC) C5_SUBH <BK>...

  • Page 176: Motor Drive

    Chapter 6 J115 Signal name IN/OUT Function number +24V Power supply (+26.5V) +24V Power supply (+26.5V) +24V Power supply (+26.5V) +24V Power supply (+26.5V) SNS5V_O Power supply (+5.1V) L0GIC5_O Power supply (+5.1V) Power supply (+5.1V) Power supply (+5.1V) Power supply (+5.1V) +3.3V Power supply (+3.3V) LICC2_CLK_O...
  • Page 177 Chapter 6 T-6-17 J202 Signal name IN/OUT Function number LF_A Feed motor phase excitation signal (A) +24V Power supply (+26.5V) LF_AN Feed motor phase excitation signal (AN) LF_BN Feed motor phase excitation signal (BN) +24V Power supply (+26.5V) LF_B Feed motor phase excitation signal (B) T-6-18 J203 Signal name...
  • Page 178 Chapter 6 T-6-19 J204 Signal name IN/OUT Function number +24V Power supply (+26.5V) +24V Power supply (+26.5V) +24V Power supply (+26.5V) T-6-20 J205 Signal name IN/OUT Function number +24V Power supply (+26.5V) (+24V) Power supply (+26.5V) (DOOR) Upper cover safety switch signal DOOR Upper cover safety switch signal T-6-21...

  • Page 179: Carriage Relay Pcb

    Chapter 6 J207 Signal name IN/OUT Function number +24V Power supply (+26.5V) FAN_ALRAM* Mist fan alarm signal (right) 6.2.4 Carriage Relay PCB 0009-9167 J307 J301 J302 J310 J309 J304 J308 J305 J303 J306 F-6-4 T-6-23 J301 Signal name IN/OUT Function number CMOUT_I* VH overcurrent detection signal...
  • Page 180 Chapter 6 J301 Signal name IN/OUT Function number +24V Head power supply (+26.5V) +24V Head power supply (+26.5V) +24V Head power supply (+26.5V) +24V Head power supply (+26.5V) +24V Head power supply (+26.5V) +24V Head power supply (+26.5V) T-6-24 J302 Signal name IN/OUT Function...
  • Page 181 Chapter 6 J302 Signal name IN/OUT Function number LM_HENB* LM heat enable signal C_HENB* C heat enable signal M_HENB* M heat enable signal Y_HENB* Y heat enable signal DCDC_OVP_I* VH overvotage detection siganal HEADEEPRD_I Head EEPROM write data signal HDCVR_I Head cover sensor signal CRENCB_I Carriage encoder output signal B phase...
  • Page 182 Chapter 6 J304 Signal name IN/OUT Function number E_DATA_C1 C odd nozzle data 1 SLK_CL Head data transfer clock LATCH_CL* Head data latch signal T-6-27 J305 Signal name IN/OUT Function number <Y> C0_HENB_B* OUT Y heat pulse output <M> M heat pulse output C1_HENB_B* <C>...
  • Page 183 Chapter 6 T-6-29 J307 Signal name IN/OUT Function number CR_ENCB Linear scale signal B phase Power supply (+5.1V) CR_ENCA Linear scale signal A phase T-6-30 J308 Signal name IN/OUT Function number Power supply (+5.1V) HDCVR_B Head cover open/close detect signal T-6-31 J309 Signal name...

  • Page 184: Head Relay Pcb

    Chapter 6 J310 Signal name IN/OUT Function number E_DATA_LM0_I2 IN Even data LM 0 O_DATA_LM1_I2 IN Odd data LM 1 O_DATA_LM0_I2 IN Odd data LM 0 R_CLR_0* Shift register reset signal EEPWD_0 Shift register data signal, Head EEPROM serial communication data siganal EEPCLK_0 Shift register clock signal, Head EEPROM serial communication...
  • Page 185 Chapter 6 J1102 Signal name IN/OUT Function number C3_ODATA0 Even nozzle data 0 (C) C1_EDATA0 Odd nozzle data 0 (M) HEADEEPRDX Head EEPROM read signal C3SUBH Subheat pulse output (C) HEADEEPCSX Head EEPROM chip select signal Power supply for driving head logic (+5.1V) C2_EDATA1 Odd nozzle data 1 (PM) C4_ODATA1...
  • Page 186 Chapter 6 J1102 Signal name IN/OUT Function number C2_EDATA0 Odd nozzle data 0 (PM) HGND HGND HGND T-6-34 J1104 Signal name IN/OUT Function number RGV19 Power supply for driving head T-6-35 J1105 Signal name IN/OUT Function number MGND GND for VM T-6-36 J1106 Signal name...

  • Page 187: Power Supply

    Chapter 6 J1107 Signal name IN/OUT Function number T-6-38 J1108 Signal name IN/OUT Function number Power supply (+5.1V) C_MODEL_SEL* HVHFBG VHFBH HEADEEPCS Head EEPROM chip select signal HEADEEPWD Head EEPROM write signal HEADEEPRD Head EEPROM read signal HEADEEPCLK Head EEPROM data transfer clock ADTRG* LICC2 output sample hold LICC2_DT...

  • Page 188: Printhead

    Chapter 6 T-6-39 J1001 Signal name IN/OUT Function number AC(H) Power supply (AC 100V to AC 240V) AC(H) Power supply (AC 100V to AC 240V) T-6-40 J1002 Signal name IN/OUT Function number Vcc1 Power supply (+3.35V) Vcc1 Power supply (+3.35V) VCC_ON Sleep mode signal input port STANDBY...
  • Page 189 Chapter 6 Signal name IN/OUT Function number E_DTLM1 Nozzle data signal (M nozzle array/even nozzle) E_DTLC1 Nozzle data signal (C nozzle array/even nozzle) O_DTLM2 Nozzle data signal (M nozzle array/odd nozzle) 7, 8 E_DTC1 Nozzle data signal (C nozzle array/even nozzle) E_DTC2 Nozzle data signal (C nozzle array/even nozzle) O_DTC2...
  • Page 190 Chapter 6 Signal name IN/OUT Function number Head logic power supply (5.1 V) EPCLK Head EEPROM clock signal EPDI Head EEPROM write data signal DIAC1 DI sensor signal (C nozzle array) HE_C Heat enable signal (C nozzle array) SHE_Y Sub heat enable signal (Y nozzle array) 77, 78 Head drive power supply 6-40...

  • Page 191: Version Up

    Chapter 6 6.3 Version Up 6.3.1 Firmware Update Tool 0009-9745 This printer can use the GARO Firmware Update Tool to update the versions of the firmware for the system controller installed in the printer. The GARO Firmware Update Tool is the same as the one for the user. For the specific operating procedure, follow the instructions displayed on the computer.

  • Page 192: Service Tools

    Chapter 6 6.4 Service Tools 6.4.1 List of Tools 0009-9746 T-6-43 General-purpose tools Application Long Phillips screwdriver Inserting and removing screws Phillips screwdriver Inserting and removing screws Flat-head screwdriver (small) Removing the E-ring Needle-nose pliers Inserting and removing the spring parts Hex key wrench Inserting and removing hexagonal screws Penlight...
  • Page 193 Chapter 6 Cover switch tool Cover switch tool F-6-8 6-43...

  • Page 195: Service Mode

    Chapter 7 SERVICE MODE...
  • Page 197 Contents Contents 7.1 Service Mode .................................7-1 7.1.1 Service Mode Operation ................................7-1 7.1.2 Map of the Service Mode................................7-1 7.1.3 Details of Service Mode................................7-5 7.2 Special Mode................................7-13 7.2.1 Printer Special Mode.................................. 7-13...

  • Page 199: Service Mode Operation

    Chapter 7 7.1 Service Mode 7.1.1 Service Mode Operation 0009-9742 a) How to enter Service mode Follow the procedure below to enter Service mode. 1) Turn off the printer. 2) Turn on the printer while holding down the [Paper Source] button and [Information] button. 3) Check that "Initializing"...
  • Page 200 Chapter 7 (ADJUST) FUNCTION PANEL LED/LCD PANEL KEY PLATEN FAN AIR FLOW FAN PURGE INK VALVE LF MOTOR CR MOTOR MT-CARTRIDGE CUTTER COUNTER LIFE PRINTER POWER ON POWER ON (2) POWER ON (3) LF DIST. LF DIST. (2) LF DIST. (3) W-INK CUTTER WIPE...
  • Page 201 Chapter 7 (COUNTER) COUNTER CUTTER EXC. EXCHANGE MTC EXC. HEAD EXC. BOARD EXC. (S/C) BOARD EXC. (E/C) PARTS EXC. (2) PARTS EXC. (3) DETAIL-CNT CHANGE INK TYPE MOVE PRINTER N-INKCHECK (BK) N-INKCHECK (MBK) N-INKCHECK (C) N-INKCHECK (M) N-INKCHECK (Y) N-INKCHECK (PC) N-INKCHECK (PM) MEDIACONFIG-CNT INK-USE 1...
  • Page 202 Chapter 7 (COUNTER) COUNTER INK-EXC INK EXC (BK) INK EXC (MBK) INK EXC (C) INK EXC (M) INK EXC (Y) INK EXC (PC) INK EXC (PM) INK EXC (TOTAL) N-INK EXC (BK) N-INK EXC (MBK) N-INK EXC (C) N-INK EXC (M) N-INK EXC (Y) N-INK EXC (PC) N-INK EXC (PM)

  • Page 203: Details Of Service Mode

    Chapter 7 7.1.3 Details of Service Mode 0010-0906 Canon imagePROGRAF W8400PG PRONT INF S/C:Ver.XX.XX S/BOOT:Ver.XX.XX E/C:Ver.XX.XX E/Rel:Ver.XXXX E/BOOT:Ver.X.XX SYSTEM TYPE:44 TMP BK:28 TMP C:28 TMP M:28 TMP Y:28 TMP PC:28 TMP PM:28 SIZE-LF:0.0 SIZE-CR:608.0 HEAD S1:0D5C373D L1:264C01A0 Bk:624A0411 20041004 20061004...
  • Page 204 This is used for a nozzle check pattern during servicing that prints in 1-pass and single direction. This is used to check for nozzles that are not discharging properly. It takes about 2 minutes to print this pattern. Canon imagePROGRAF W8400PG Nozzle Check F-7-7 - PRINT PATTERN >...
  • Page 205 Chapter 7 "ADJ.SETTING" is not the function that outputs a print adjustment pattern to allow you to perform manual adjustment. - NOZZLE CHK POS. This mode adjusts the optical axis of the head management sensor. For details, refer to Disassembly/Reassembly > Adjustment and Setupb Items > Action to take after replacing the head management sensor.
  • Page 206 Chapter 7 - CARRIAGE Counter for carriage unit T-7-6 Display Description Unit PRINT Cumulative printing time Hours DRIVE Cumulative carriage driving time Hours CR COUNT Cumulative carriage scan count (one back-and-forth motion = 1) times CR COUNT(2) For factory CR COUNT(3) For factory CR DIST.
  • Page 207 Chapter 7 T-7-10 Display Description Unit CHANGE INK Ink change count times TYPE MOVE Secondary movement count times PRINTER Count of execution of "Ink Check Off" in main menu times INKCHECK(BK Count of execution of "Ink Check Off" in main menu times INKCHECK(M Count of execution of "Ink Check Off"...
  • Page 208 Chapter 7 T-7-12 Display Description Unit INK USE2 (BK) Genuine ink sectional consumption amount INK USE2 Genuine ink sectional consumption amount (MBK) INK USE2 (C) Genuine ink sectional consumption amount INK USE2 (M) Genuine ink sectional consumption amount INK USE2 (Y) Genuine ink sectional consumption amount INK USE2 (PC) Genuine ink sectional consumption amount INK USE2 (PM) Genuine ink sectional consumption amount...
  • Page 209 Chapter 7 - MEDIATYPE Counter for media T-7-14 Display Description Unit GLP-PHOTO SQ Cumulative print area of photo paper GLP-ART SQ Cumulative print area of art paper GLP-NEWS SQ Cumulative print area of newspaper proofing paper m2 GLP-PROOF SQ Cumulative print area of proofing paper GLP-COATED SQ Cumulative print area of coated paper Cumulative print area of plain paper...
  • Page 210 Chapter 7 f) SOFT SW For factory. T-7-17 Display Description For factory. For factory. For factory. g) SETTING - SETTING > DATE FORMAT The date display format can be selected (YYYY/MM/DD, DD/MM/YYYY, or MM/DD/YYYY). - SETTING > TIME ZONE Set the time zone relative to GMT. h) INITIALIZE The DISPLAY histories, ADJUST settings, COUNTER values, and other parameters can be cleared individually.

  • Page 211: Special Mode

    Chapter 7 7.2 Special Mode 7.2.1 Printer Special Mode 0009-9073 In addition to Service mode, this printer is provided with the following special modes. - Controller Replace Mode 1. Controller Replace Mode This mode is used when replacing the system controller and engine controller. This mode transfers the setting values, counter values, and other data before replacement in each controller to the new controller.

  • Page 213: Chapter 8 Error Code

    Chapter 8 ERROR CODE...
  • Page 215 Contents Contents 8.1 Outline....................................8-1 8.1.1 Outline......................................8-1 8.2 Warning Table................................8-2 8.2.1 Warnings ...................................... 8-2 8.3 Error Table ..................................8-3 8.3.1 Errors......................................8-3 8.4 Sevice Call Table ................................8-5 8.4.1 Service call error list ..................................8-5...

  • Page 217: Outline

    Chapter 8 8.1 Outline 8.1.1 Outline 0009-9741 The printer indicates errors using the display and LEDs. If an error occurs while a print job is in progress, the printer status is also displayed on the status monitor of the printer driver. There are three types of errors indicated on the display.

  • Page 218: Warning Table

    Chapter 8 8.2 Warning Table 8.2.1 Warnings 0009-9740 *1: The codes correspond to the numbers shown on the display in the service mode. Codes in parentheses are not shown on the display when warning occurs. T-8-2 Code*1 Display message Status (W01000) Ink Check Bk ink tank is almost empty...

  • Page 219: Error Table

    Chapter 8 8.3 Error Table 8.3.1 Errors 0009-9739 *1: The codes correspond to the numbers shown on the display in the service mode. Codes in parentheses are not shown on the display when error occurs. T-8-3 Code*1 Status E02000 No roll media E0200A Paper width not detected E0200B...
  • Page 220 Chapter 8 Code*1 Status E02806 Incorrect ink tank was installed (M) E02807 Incorrect ink tank was installed (C) E02808 Incorrect ink tank was installed (PM) E02809 Incorrect ink tank was installed (PC) E0280A Ink tank EEPROM error (Bk) E0280B Ink tank EEPROM error (Y) E0280C Ink tank EEPROM error (M) E0280D...

  • Page 221: Sevice Call Table

    Chapter 8 8.4 Sevice Call Table 8.4.1 Service call error list 0009-9737 *1: The codes correspond to the numbers shown on the display in the service mode. Codes in parentheses are not shown on the display when service call error occurs. T-8-4 Code*1 Display message...
  • Page 223 Apr 5 2005...

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