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Summary of Contents for Poly Voyager Office Base
- Page 1 Voyager Office Base (accessory) Bluetooth headset system for computer and desk phone User Guide...
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Page 2: Table Of Contents
Contents Hook up system Pair headset to base Desk phone setup details Position Your Base Overview Base overview Accessories Load software Update firmware The basics Adjust volume Make, answer, end calls Launch Microsoft Teams (Teams model only) More Features Voice assistant (smartphone feature) Change your default line Troubleshooting Headset... -
Page 3: Hook Up System
Hook up system Using the diagram, connect your headset system. HEADSET PORT NO HEADSET PORT *Headset design/headset cradle may vary but function is the same. NOTE Base configuration settings Desk phone Setting (on bottom of base) Most phones Cisco phones Cisco phones with EHS cable Pair headset to base Your system has a base and compatible Bluetooth headset. -
Page 4: Desk Phone Setup Details
Choose a desk phone setup A, B, C or D and connect cables. Desk phone setup details A Desk phone with dedicated headset port • Connect one end of the telephone interface cable to the back of the base • Connect the other end of the telephone interface cable into the dedicated headset port on the desk phone IMPORTANT Cisco phones use configuration D on the bottom of the base. -
Page 5: Position Your Base
C Desk phone + EHS cable (sold separately) IMPORTANT Use configuration A on the bottom of the base, which works for most phones including Cisco phones. D Desk phone + HL10 lifter (sold separately) IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other phones use default configuration A. -
Page 6: Overview
Overview Base overview 2 3 4 5 Computer button Handset lifter jack Microsoft Teams button (Teams model Telephone interface cable jack only) Bluetooth LED Bluetooth pairing button Desk phone button Desk phone listening volume Charging LED Desk phone speaking volume USB port Desk phone configuration switch Power jack... -
Page 7: Load Software
While updating firmware: • Do not use your Poly device until the update is complete. • Disconnect your Poly device from paired devices such as phones, tablets and computers. • Do not start a second update from a second device. -
Page 8: The Basics
• Base ringtone volume Adjust the base ringtone volume setting in Poly Lens Desktop App. This ringtone alerts you if you are not wearing your headset and a call comes in. - Page 9 • When not on a call, tap the Teams button to view Microsoft Teams app on your computer. • When the base's Teams button LED pulses purple, tap to join your meeting. • When the base's Teams button LED is solid purple, tap to view your Teams notifications. NOTE Teams model and Teams desktop application required.
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Page 10: More Features
ATTENTION Voice assistant is only active when your headset is out of base range and paired to a smartphone. Change your default Change the default outbound phone line/audio channel in Poly Lens App. line... -
Page 11: Troubleshooting
Troubleshooting Headset I can’t hear a dial tone in the • Make sure your headset is charged. headset. • Make sure your headset is paired to base. See Pair headset to base. • Adjust the configuration switch (A--F) on the bottom of the base until a dial tone is heard. -
Page 12: Desk Phone
• Ensure that Poly Lens Desktop App is installed. Download: poly.com/lens. • If Poly Lens Desktop App is not installed and you do not have a compatible softphone, you must first press the base's Audio button and then use the softphone interface to place/ answer/end calls. - Page 13 Microsoft Teams-enabled can be configured to use with other supported softphones. headset work with other Set your target phone by going to Poly Lens Desktop App. softphones? When you configure another softphone, the Call button: • doesn't interact with Teams •...
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Page 14: Support
United Kingdom © 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.
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