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Problem
Warning
O/P Overload
Load Over XXX%
Battery Mode
Battery Low
BAT Disconnected
Battery Failure
Replace Battery
EPO OFF
Wiring Fault
Line Abnormal
Output Short
Over Temperature
Coldstart Lock
Autorestart Lock
Replace Battery
Service Battery
(Battery Expired)
Fault
Over Charge
Charger Failure
High O/P V
Low O/P V
Bus Fault
Fan Error
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CyberPower Systems Inc.
Copyright © 2017 CyberPower Systems, Inc.
TROUBLE SHOOTING
Possible Cause
Your equipment requires more power than the
UPS can provide. If the UPS is in Line Mode
then it will transfer to Bypass Mode; if the UPS is
in Battery Mode it will shutdown.
Your equipment requires more power than the
setting in the Power Management Software
®
(PowerPanel
Business) will allow.
UPS is operating on battery power.
UPS is operating on battery power and will be
shutting down soon due to extremely low battery
voltage.
Missing battery power.
UPS has failed a Battery Test.
Battery will soon need to be replaced due to
insufficient runtime.
Missing the EPO connection.
Line and neutral wires are reversed.
Missing ground wire.
No ground wire.
Wrong utility power backed up during UPS auto-
restart.
Output short circuit.
High temperature sensor activates protection.
UPS is locked to prevent consuming battery
power during shipping.
"Automatic Restore" is disabled in Power
Management Software (PowerPanel
Battery will need to be replaced soon due to
insufficient runtime.
The Battery Replacement Date has reached the
recommended 3 year maintenance period.
Battery is overcharged.
Charger has failed.
Output voltage is too high.
Output voltage is too low.
Internal DC bus voltage is too high or too low.
Internal Fan has failed.
CyberPower Systems Inc.
©
2017 CyberPower Systems Inc., All rights reserved. Reproduction in whole or in part
®
Business Edition and PowerPanel
Shut off non-essential equipment. If this solves
the overload problem, the UPS will transfer to
normal operation.
Shut off the non-essential equipment or increase
the level in the Power Management Software.
Save your data and perform a controlled-
shutdown.
UPS will restart automatically when acceptable
utility power returns.
Check battery connector and battery breaker.
1. Check battery connector and battery breaker.
2. Contact technical support to replace the
Contact technical support to replace the battery.
Check the EPO connection.
Exchange line and neutral wires.
Connect ground wire.
Disable Wiring Fault alarm on LCD panel.
Check whether voltage or frequency of utility
power is out of range.
Your attached equipment may have problems,
please remove them and check again.
Check the fan for operation and if the ventilation
hole has been covered.
Plug into utility power for first-time operation.
Press "ON/OFF" button to turn on UPS.
®
Business)
Install new batteries, execute battery test, and
reset the replace battery date.
1. Perform a runtime calibration to verify battery
2. If batteries have been recently replaced, then
1. Remove
2. Contact CyberPower for repair.
1. Shut down UPS and turn off input breaker.
2. Contact CyberPower for repair.
www.cpsww.com
16
Solution
battery.
capacity is sufficient and acceptable.
reset the Battery Replacement Date using
PowerPanel®
Business
software, RMCARD interface (if installed) or
through the LCD control panel on the UPS
(see configuration menu on page 11).
battery
connector
charger voltage.
®
Personal Edition are trademarks of
Edition-Agent
and
check
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