Communications Troubleshooting Chart
LED
LED Status
Off
1 Flash
Red
Communications
LED
2 Flashes
Off
1 Steady
Flash
Green Receive
LED
Rapid
Flashing
On Solid
Indication
● Normal condition
● None
● Communications
● Communications Failure ●
Failure
● Out-of-box reset
●
Control power up
●
Learn button depressed
●
No Power
●
No power to air handler
●
Communications
●
Open fuse
error
●
Communications error
● No network found
●
Broken/ disconnected
data wire(s)
●
Air handler is installed as
a noncommunicating/
traditional system
● Normal network
● Control is "talking" on
traffic
network as expected
● Data 1/ Data 2
●
Data 1 and data 2 wires
miss-wire
reversed at air handler,
thermostat, or
Communicating
compatible outdoor
AC/HP
●
Short between data 1
and data 2 wires
●
Short between data 1 or
data 2 wires and R
(24VAC) or C (24VAC
common)
Possible Causes
Corrective Action(s)
● None
Depress Learn Button
●
Verify that bus BIAS
and TERM dipswitches
are in the ON position
● None
●
Check fuses and
circuit breakers;
replace/reset
●
Replace blown fuse
●
Check for shorts in
low voltage wiring in
air handler/system
●
Reset network by
depressing learn
button
●
Check data 1/ data 2
voltages
●
Check
communications wiring
(data 1/ data 2 wires)
●
Check wire
connections at
terminal block
●
Verify air handler
installation type
(noncommunicating/
traditional or
communicating)
●
Check data 1/ data 2
voltages
● None
●
Check
communications wiring
(data 1/ data 2 wires)
●
Check wire
connections at
terminal block
●
Check data 1/ data 2
voltages
22
Notes & Cautions
● None
●
Depress once quickly for
a power-up reset
●
Depress and hold for 2
seconds for an out-of-
box reset
● None
● Turn power OFF prior to
repair
●
Turn power OFF prior to
repair
●
Verify wires at terminal
blocks are securely
twisted together prior to
inserting into terminal
block
●
Verify data1 and data
voltages as described
above
● None
●
Turn power OFF prior to
repair
●
Verify wires at terminal
blocks are securely
twisted together prior to
inserting into terminal
block
●
Verify data1 and data
voltages as described
above