Replacement Parts - LeCroy ZS1000 Instruction Manual

ZS1000 High Impedance Active Probe
tant that the RAN be clearly shown on the outside of the shipping pack-
age for prompt redirection to the appropriate department.
1. Contact your local LeCroy sales or service representative to obtain
a Return Authorization Number.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing
material (or equivalent) and box.
4. Label the case with a tag containing
• The RAN
• Name and address of the owner
• Probe model and serial number
• Description of failure
5. Package the probe case in a cardboard shipping box with adequate
padding to avoid damage in transit.
6. Mark the outside of the box with the shipping address given to you
by the LeCroy representative; be sure to add the following:
• ATTN: <RAN assigned by the LeCroy representative>
• FRAGILE
7. Insure the item for the replacement cost of the probe.
8. Ship the package to the appropriate address.

REPLACEMENT PARTS

The probe connection accessories and other common parts can be
ordered through the regional customer care centers. Refer to list below
for LeCroy part numbers. Defective probes can be replaced on an
exchange basis. The replacement exchange probe will have been fac-
tory repaired, inspected and calibrated to the same standards as a new
product. In order to obtain an exchange probe, you must return the
defective probe. The returned probe should be sent back to the regional
customer care center without any accessories, manual or case.
6–2
ZS1000-OM-E Rev C