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5
ColorPASS error messages and conditions (Continued)
T
5-2
ABLE
Symptom
Control Panel Messages
(cont.)
System hangs with
Creating backup on the
Control Panel.
Wrong/Missing. . .
dongle appears on the
Control Panel.
Hardware mismatch.
Shutdown in progress
appears on the Control
Panel.
Used Dongle appears on
the Control Panel.
Unknown platform
appears on the Control
Panel.
No Service Dongle
appears on the Control
Panel.
5-16
Troubleshooting
Possible cause
Possibly one of the following:
• Lost communication with HDD
during startup after installing system
software and selecting language.
This could be caused by:
–Faulty HDD ribbon cable
–Faulty HDD
–Corrupt system software
Possibly one of the following:
• Either the wrong dongle or no
dongle at all is installed on the
ColorPASS parallel port during
system update.
• Faulty dongle
• Motherboard parallel port is faulty.
This message is displayed if the BIOS
chip from the old motherboard was
transferred to the new motherboard.
BIOS chips are not interchangeable. Do
not transfer BIOS chips.
The dongle has already been used to
update a system and cannot be reused.
An attempt is made to install system
software after installing a new
motherboard but before updating the
system.
Dongle is removed from the parallel port
while the system is in Service Mode.
Suggested action
1. Wait several more minutes to make sure the system is
actually hanging.
2. If the problem persists, recycle power by holding down the
power button for up to 8 seconds. Wait 10 seconds, then
press the power button to power the ColorPASS back on
(see page 3-16).
3. If the problem persists, restore backup system software
(see page 4-57).
4. If the problem persists, reinstall system software
(see page 4-59).
Corrupt system software may cause the system to hang
at this screen.
5. If the problem persists, replace the HDD ribbon cable
(see page 4-12).
6. If the problem persists, replace the HDD (see page 4-48).
1. Install the correct dongle on the ColorPASS parallel port
and repeat the system update procedure (see page 4-32).
2. Obtain a new dongle.
3. If the problem persists and you are sure you have the
correct dongle, you may need to replace the motherboard
(see page 4-22).
1. Remove the BIOS chip transferred from the old
motherboard and reinstall the BIOS chip that came with
the new motherboard.
2. Update the system after verifying functionality in Service
Mode (see page 4-29).
Obtain an unused dongle and try again.
Update the system using the one-time use dongle and the
Restore/Update Server Software CD.
Connect the one-time use dongle to the parallel port.
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